---
description: Learn how Desku can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Desku Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Desku](/software/2062213/desku-1)

# Desku

Canonical: https://www.getapp.co.nz/software/2062213/desku-1

Page: 1 / 3\
Next: [Next page](https://www.getapp.co.nz/software/2062213/desku-1?page=2)

> Desku is AI Customer Service Software With features such as LiveChat, AI CoPilot for Agents, Eva AI Chatbot, Ticketing, and AI Powered Automations.
> 
> Verdict: Rated **4.7/5** by 36 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of Desku

Omnichannel: Unify email, chat, Instagram, Facebook \& more in one inbox
AI CoPilot for Support teams to have all the customer details at fingertips
Offer 24/7 AI support: Answer FAQs with a Help Center, Chat Using AI
Reduced Support Volume: AI-driven tools handle routine inquiries, allowing human agents to focus on complex issues.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 36 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Desku Technologies

## Commercial Context

- **Starting Price**: US$39.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Starter - $18/month upto 5 agent (billed anually) or $28/month Unlimited agent (billed Annually )  Enterprise - Please contact Desku.io team for pricing details
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English, French, German, Italian, Spanish, Swedish
- **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Arab Emirates, United Kingdom, United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- CRM
- Chatbot
- Customer Database
- Customer History
- Customer Support
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customizable Fields
- Email Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Multi-Channel Communication

## Integrations (7 total)

- Instagram
- Messenger
- Shopify
- Shopify Plus
- WhatsApp
- WooCommerce
- Zapier

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.getapp.co.nz/directory/561/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.getapp.co.nz/directory/561/live-chat/software)
- [Lead Generation Software](https://www.getapp.co.nz/directory/1047/lead-generation/software)
- [Customer Satisfaction Software](https://www.getapp.co.nz/directory/1029/customer-satisfaction/software)
- [Customer Engagement Software](https://www.getapp.co.nz/directory/650/customer-engagement/software)
- [Customer Communications Management Software](https://www.getapp.co.nz/directory/1139/customer-communications-management/software)

## Alternatives

1. [Freshdesk](https://www.getapp.co.nz/software/10317/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1753 reviews)
3. [Froged](https://www.getapp.co.nz/software/2050795/froged) — 4.5/5 (56 reviews)
4. [Tidio](https://www.getapp.co.nz/software/105081/tidio-chat) — 4.7/5 (590 reviews)
5. [Intercom](https://www.getapp.co.nz/software/91379/intercom) — 4.5/5 (1131 reviews)

## Reviews

### "Awesome Alterative to Freshdesk\!" — 4.0/5

> **Jamie** | *24 October 2022* | Media Production | Recommendation rating: 9.0/10
> 
> **Pros**: Awesome Alterative to Freshdesk, Lots of potential. I like the UI that its super easy to navigate. Awesome live chat functions. Integration to Facebook Page to log tickets and custom SMTP is my favorite feature.  Cost effective with Live Chat Built in.
> 
> **Cons**: UI to load abit faster. Hope there they could integrate with more social platforms like Instagram or Twitter. The development speed could be faster for new features.

-----

### "Deskubot is working like charm" — 5.0/5

> **Verified Reviewer** | *16 November 2022* | Marketing & Advertising | Recommendation rating: 9.0/10
> 
> **Pros**: Ticket system working wellIntegaration working also ok
> 
> **Cons**: desku bot not included in - if it can be on , it so grat
> 
> mostly function working and uptime

-----

### "Support Team Reinvented" — 4.0/5

> **David** | *14 June 2022* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: Tickets and live chat in one area ability to review the entire team
> 
> **Cons**: The loading time can be slow, you can be waiting up to a minute before your instance loads

-----

### "My preferred helpdesk and communication hub" — 4.0/5

> **Stefan** | *2 October 2022* | Retail | Recommendation rating: 8.0/10
> 
> **Pros**: The unified team inbox and the fast development speed of the team behind Desku. 
Its a really good and useful helpdesk and customer support software. It directly integrates with Shopify, Magento and Woocommerce Stores, you see all the corresponding data from the order of the customer direct in Desku and it is really helpful to communicate issues with your team and the customers.
> 
> **Cons**: A native integration of shopware is missing.

-----

### "Great customer support service" — 5.0/5

> **Verified Reviewer** | *28 September 2022* | Real Estate | Recommendation rating: 8.0/10
> 
> **Pros**: - Ease of use
- Whitelabel
- Customer Support
> 
> **Cons**: - Not multilingual
- More branding option
> 
> I have 3 accounts with them for 3 of my websites and it is an amazing service. They also just launched a bot service for their chat support and cant wait to use it.

Theie support via Whatsapp is fast and problems are solved quickly.

Thank you and cheers from Morocco

-----

Page: 1 / 3\
Next: [Next page](https://www.getapp.co.nz/software/2062213/desku-1?page=2)

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2062213/desku-1)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/desku-1/> |
| en-AE | <https://www.getapp.ae/software/2062213/desku-1> |
| en-AU | <https://www.getapp.com.au/software/2062213/desku-1> |
| en-CA | <https://www.getapp.ca/software/2062213/desku-1> |
| en-GB | <https://www.getapp.co.uk/software/2062213/desku-1> |
| en-IE | <https://www.getapp.ie/software/2062213/desku-1> |
| en-NZ | <https://www.getapp.co.nz/software/2062213/desku-1> |
| en-SG | <https://www.getapp.sg/software/2062213/desku-1> |
| en-ZA | <https://www.getapp.za.com/software/2062213/desku-1> |
| es | <https://www.getapp.es/software/2062213/desku-1> |
| es-CL | <https://www.getapp.cl/software/2062213/desku-1> |
| es-CO | <https://www.getapp.com.co/software/2062213/desku-1> |
| es-MX | <https://www.getapp.com.mx/software/2062213/desku-1> |
| fr | <https://www.getapp.fr/software/2062213/desku-1> |
| fr-BE | <https://fr.getapp.be/software/2062213/desku-1> |
| fr-CA | <https://fr.getapp.ca/software/2062213/desku-1> |
| pt | <https://www.getapp.com.br/software/2062213/desku-1> |
| pt-PT | <https://www.getapp.pt/software/2062213/desku-1> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare and Evaluate small business software. GetApp New Zealand has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.co.nz","url":"https://www.getapp.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.co.nz/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Desku","description":"Desku.io provides sophisticated AI customer service options for SMBs and enterprises, designed to simplify customer interactions using AI automation. \n\nTheir suite features tools such as the Eva AI chatbot and Desku AI Sidekick, which use AI to improve the efficiency of support teams and increase customer engagement for brands.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/04d0c39c-a70f-41cc-b55b-43aceae5c16f.png","url":"https://www.getapp.co.nz/software/2062213/desku-1","@id":"https://www.getapp.co.nz/software/2062213/desku-1#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":36},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios"},{"@id":"https://www.getapp.co.nz/software/2062213/desku-1#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/561/live-chat/software","@type":"ListItem"},{"name":"Desku","position":3,"item":"/software/2062213/desku-1","@type":"ListItem"}]}]}
</script>