---
description: Learn how Verint Appointment and Queuing Software can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Verint Appointment and Queuing Software Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Order Management Software](/directory/594/order-management/software) > [Verint Appointment and Queuing Software](/software/2061997/qudini-suite)

# Verint Appointment and Queuing Software

Canonical: https://www.getapp.co.nz/software/2061997/qudini-suite

Page: 1 / 2\
Next: [Next page](https://www.getapp.co.nz/software/2061997/qudini-suite?page=2)

> Enterprise-grade appointment booking and queue management software solutions
> 
> Verdict: Rated **4.8/5** by 13 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of Verint Appointment and Queuing Software

The digital solution suite is designed for scalability, flexibility, and ease of use with enterprise-grade integrations and analytics. 

AWS cloud-based software with enterprise-grade security. 

Scalable to thousands of stores across multiple time zones and language requirements.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 13 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Verint
- **Location**: Melville, US
- **Founded**: 2004

## Commercial Context

- **Pricing Details**: Please contact Verint directly for pricing details.
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, Chinese, Danish, Dutch, English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese
- **Available Countries**: Albania, American Samoa, Andorra, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina and 142 more

## Features

- API
- Access Control
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agenda Management
- Alerts/Notifications
- Appointment Management
- Attendee Management
- Audience Engagement
- Automated Scheduling
- Availability Management
- Barcode/Ticket Scanning
- Billing & Invoicing
- Booking Management
- Calendar Management
- Client Database
- Client Management
- Client Portal
- Collaboration Tools

## Integrations (12 total)

- Adyen
- Amazon Chime
- Google Calendar
- Google Maps
- Microsoft Outlook
- Rotageek
- Salesforce Service Cloud
- Twilio
- Verint Workforce Management
- Vonage Business Communications
- WhatsApp
- Zoom Workplace

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Order Management Software](https://www.getapp.co.nz/directory/594/order-management/software)

## Related Categories

- [Order Management Software](https://www.getapp.co.nz/directory/594/order-management/software)
- [Waitlist Software](https://www.getapp.co.nz/directory/1575/waitlist/software)
- [Task Management Software](https://www.getapp.co.nz/directory/570/task-management/software)
- [Event Management Software](https://www.getapp.co.nz/directory/80/event-management/software)
- [Appointment Scheduling Software](https://www.getapp.co.nz/directory/316/appointments-scheduling/software)

## Alternatives

1. [monday.com](https://www.getapp.co.nz/software/91734/monday-com) — 4.6/5 (5726 reviews)
2. [Now Book It](https://www.getapp.co.nz/software/2073585/now-book-it) — 4.9/5 (57 reviews)
3. [Trello](https://www.getapp.co.nz/software/90700/trello) — 4.5/5 (23487 reviews)
4. [Wrike](https://www.getapp.co.nz/software/9964/wrike) — 4.4/5 (2887 reviews)
5. [Bitrix24](https://www.getapp.co.nz/software/90602/bitrix24) — 4.2/5 (984 reviews)

## Reviews

### "Quick to market & flexible" — 5.0/5

> **Luke** | *27 September 2021* | Cosmetics | Recommendation rating: 10.0/10
> 
> **Pros**: Qudini helped us get our locations for online booking live quickly, and integration was straightforward. Any nuances/new features we required were also addressed quickly. Support is really great.
> 
> **Cons**: It took me a short time to become accustomed to the dashboard and settings, but I would say this would be true of pretty much all new software that you've not used before. Now it is second nature.

-----

### "Veint is the go to" — 5.0/5

> **Cody** | *13 June 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Verint is really great to use for queue management, listening to calls and also watching real time interactions.
> 
> **Cons**: when it comes to verint I never had any issues honestly, it meets the needs of our business and I love it.
> 
> Overall this product is very well organized and the is user friendly, it has clean interfaces and I would recommend it

-----

### "Verint Review" — 5.0/5

> **Nathan** | *15 March 2026* | Insurance | Recommendation rating: 10.0/10
> 
> **Pros**: Verint is a great product which is very robust and easy to use for work schedules and time-off requests.
> 
> **Cons**: The lack of a dedicated phone app specifically for schedules adds work, because you have to directly email yourself your work schedule if you do not have access to your work systems.
> 
> Overall, and despite my complaints, Verint is a strong system, which provides to-the-point information about schedules without any unnecessary filler.

-----

### "Qudini" — 3.0/5

> **Cedric** | *22 October 2021* | Telecommunications | Recommendation rating: 6.0/10
> 
> **Pros**: Stats - Datas - Easy to use in the shop for consultants.
> 
> **Cons**: Problems - Configuration - Translation - Software problems.
> 
> A little bit complicated to modify all the elements that need to be available for the customers.
Only available in English - We need to make the translation
You need to implant automatic planning too. 
It's complicated to manage calendar for customer with big teams. 
Special days take too much time to be filled in. We need to get automatic calendar depending the staff in our shops.

-----

### "Verint a really good option for call centers" — 5.0/5

> **Roberto** | *7 April 2025* | Financial Services | Recommendation rating: 8.0/10
> 
> **Pros**: Supervisor - agent interaction
General functionality
User friendly
> 
> **Cons**: Mobile app could improve, feels outdated
> 
> Overall it's a good software, helps tremendously to manage schedules and times.

-----

Page: 1 / 2\
Next: [Next page](https://www.getapp.co.nz/software/2061997/qudini-suite?page=2)

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2061997/qudini-suite)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/qudini-suite/> |
| en-AE | <https://www.getapp.ae/software/2061997/qudini-suite> |
| en-AU | <https://www.getapp.com.au/software/2061997/qudini-suite> |
| en-CA | <https://www.getapp.ca/software/2061997/qudini-suite> |
| en-GB | <https://www.getapp.co.uk/software/2061997/qudini-suite> |
| en-IE | <https://www.getapp.ie/software/2061997/qudini-suite> |
| en-NZ | <https://www.getapp.co.nz/software/2061997/qudini-suite> |
| en-SG | <https://www.getapp.sg/software/2061997/qudini-suite> |
| en-ZA | <https://www.getapp.za.com/software/2061997/qudini-suite> |
| fr | <https://www.getapp.fr/software/2061997/qudini-suite> |
| fr-BE | <https://fr.getapp.be/software/2061997/qudini-suite> |
| fr-CA | <https://fr.getapp.ca/software/2061997/qudini-suite> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare and Evaluate small business software. GetApp New Zealand has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.co.nz","url":"https://www.getapp.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.co.nz/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Verint Appointment and Queuing Software","description":"Verint® Appointment and Queuing (formerly Verint Retail Choreography), is a set of digital appointment booking and queue management software solution acquired by Verint from Qudini in 2023. The enterprise-grade solutions include Verint Appointment Booking™, Verint Queue Management™, and Verint Event Management™, helping retailers, banks and credit unions, as well as universities drive sales and deliver exceptional customer experience (CX).  \n\nVerint’s integrated appointment booking and queue management solutions create connected customer experiences across digital and physical customer channels and touchpoints.   \n\n  \n\nVerint Appointment Booking makes it quick and easy for your customers to schedule appointments for personalized services, 24/7, in person or via video calls.Customers can see real-time availability at the local store, selectservices, pick an advisor and choose a time slot. Once the booking is completed, customers will immediately receive a confirmation via email or SMS along with booking reminders. \n\nVerint Queue Management can help reduce walkouts by creating a more relaxed and informed, digital waiting experience upon entering. Walk-in customers can join a virtual queue and receive real-time updates on their wait times and position in line.  Thanks to the automatic notifications to keep customers informed about their position in line and estimated wait time, customers can browse freely or step out of the store and return depending on the wait time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c9d4764b-552d-43ba-a2e8-172ee54249ad.jpeg","url":"https://www.getapp.co.nz/software/2061997/qudini-suite","@type":"SoftwareApplication","@id":"https://www.getapp.co.nz/software/2061997/qudini-suite#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":13},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Order Management Software","position":2,"item":"/directory/594/order-management/software","@type":"ListItem"},{"name":"Verint Appointment and Queuing Software","position":3,"item":"/software/2061997/qudini-suite","@type":"ListItem"}],"@id":"https://www.getapp.co.nz/software/2061997/qudini-suite#breadcrumblist"}]}
</script>