Sensei Cloud
About Sensei Cloud
Carestream Dental is the trusted industry partner in providing integrated, intuitive and scalable practice management solutions that power centralized operations for thriving group practices.
Unlike competitive solutions, Sensei Cloud was built around user observations and is constantly being improved based on customer insights.
Key benefits of Sensei Cloud
• True Cloud – a browser-based platform with anywhere and anytime access enhances productivity and increases efficiency through workflow-centered design
• Predictable cost – eliminates the need for additional hardware and reduces IT cost and liabilities
• Imaging included – fully diagnostic cloud imaging 2D & 3D included, securely stored on the cloud for storage and retrieval
• Insights to profitability - Visual KPIs with graphic dashboards identify targets for improvements and growth areas
• Scalable – enables growing practices to expand easily by simplifying the process of adding new locations
• Agile – adapts to customer needs identified through customer feedback and collaboration, empowering them to play a role in future design and direction
• Multi-tasking friendly – allows users to open multiple areas of the application without closing others, preventing them from losing their current place in the software
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Reviews
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- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Sensei Cloud is the best
Reviewed on 16/11/2022
My experience has been great so far. Customer service is very prompt at addressing my issues. There...
My experience has been great so far. Customer service is very prompt at addressing my issues. There has been very little downtime and the software works exactly as advertised.
Pros
The software is very easy to use. Everything that I need is built in and I can use it from any computer. It’s really easy to switch between my practices and view imaging so I can pretty much work I don’t have to pay for extra licenses and user names.
Cons
There aren’t many things I don’t like. There are features I would like to them add like the ability for patients to check in Via text or a sign in screen but there are updates every day so that is probably on the way.
Response from Carestream Dental
Thank you for the positive review. We value all customer feedback as we constantly strive to improve the customer experience.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Great program and a work in progress
Reviewed on 8/11/2023
Pros
I love the hyper links in the system and the ease of navigation throughout the system. The statement and account billing is easy and I love that I can work on statements and still go into the schedule of needed and the systems saves my progress on the billing statements. The correspondence and email functions within the program are very useful and appreciated as well.
Cons
The ledger functions could be expanded and made to function with more ease. The treatment planning could also add some features to make the process easier and user friendly. Posting procedures could also have features that would prevent mistakes as well like incorrect teeth numbers for certain procedures.
Alternatives Considered
Dentrix AscendReasons for Choosing Sensei Cloud
We were looking for an updated software that was truly cloud based as we were having issued with the hosted cloud going down and we couldn't access the software and the ability for patients to fill out forms electronically and confirmation text as well.Reasons for Switching to Sensei Cloud
We also tried the TDO software which was specific to Endodontics. We decided to go with Sensei because of the ability to convert our images and the cost of the software. As well as we were already using a CareStream product Softdent and it would be easier to transition.- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
We were hoping for a much better product
Reviewed on 1/02/2023
We have had nothing but aggravation, disappointment and the doctor has had to pay out much more in...
We have had nothing but aggravation, disappointment and the doctor has had to pay out much more in salaries to compensate for us working from home just to get day to day things done because of constant workarounds.
Pros
The integration process was okay but we had to do alot of old information deletion leading up to the switch. I did not expect it to be anything like our old software but I expected a less flawed softeware. There were and still are many things that were promised to be implemented and have not been. They are updating regularly but so much more can be done.
Cons
Provider production/collection don't seem accurate. Financial reports are not easy to create or read. I have been hearing about "Sticky Notes" and "Combined Family Billing" coming since we started in Oct 2021 and that still hasn't happened yet. Still has a flawed Bulk payment feature since it was implemented and it has not been repaired yet. The ease of flow, common sense items and basic billing necessities just aren't there.
Response from Carestream Dental
Hi Kelly, I am so sorry you are not having a good experience with our product. Family billing was released late last year, so if you want training, please get in touch with me privately. We can also look into the issue of the bulk payment to see if it is a system error or if additional training is required. Most of our customers have found the process flow to be an improvement to other dental practice management software, and we would love your feedback on your usability experience to see if there is room for improvement.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Sense Cloud
Reviewed on 12/10/2023
The Sensei Cloud Team is amazing. Though we have had some pain points with conversion and functional...
The Sensei Cloud Team is amazing. Though we have had some pain points with conversion and functionality, customer service was and is always available to help us, listen to us, and do the best they can to figure out what needs to be done. Customer service is why we stuck with Sensei Cloud. I understand Sensei Cloud is ever evolving and hopefully it gets to a place where we can run even more efficiently. At this time it seems pricey for the functionality you get and for the workarounds you need to implement to utilize the software. However, you cannot beat the look and user-friendly interface.
Pros
I would say based on all the Practice Management applications I have demoed/used, Sensei Cloud is the most visually appealing. The user-interface is great. It is easy to find what you need, even if it is your first time using the software. It makes our office look like we utilize state-of-the-art technology, which is important. I love that everything is backed up immediately with unlimited storage, making our old server obsolete. The customer service is second to none. The Sensei Team really has been paramount to making our experience thus far a success.
Cons
Conversion, as I am sure with any software, is messy. Sensei can be quirky with certain functionality, which requires our team to find workarounds for what should be easy tasks. Functionality that seems common sense from other practice management software within the Carestream family was not ported over, which makes our office less efficient. Reporting is lacking and confusing at times. Billing needs a complete overhaul. Sensei Imaging, which one would expect to be a seamless integration within Sensei Cloud creates a variety of issues and lacks basic functionality. Sensei Cloud, Practice Manager, and Patient Forms should be one product (a one stop shop). Sensei Cloud is expensive compared to other PMS, which do offer a one stop shop option for less money. Other PMS is priced by location vs. by Provider, which makes more sense. If current pricing included Practice Manager as well and all were rolled into one nice package and one site, you would say the price is spot on. We are paying a premium to use Sensei Cloud at this point for the look and feel. No other PMS looks as clean and modern in my opinion.
Reasons for Choosing Sensei Cloud
Server end of life. Wanted a cloud-based option and wanted to remain within the Carestream family of products for, what we thought, would be an easier transition.Reasons for Switching to Sensei Cloud
Wanted to stick within Carestream Family and Sensei just looks way more professional and clean.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
review
Reviewed on 6/11/2023
it works fairly well. i wish there was areas to check in lab boxes. as well as have pop up boxes...
it works fairly well. i wish there was areas to check in lab boxes. as well as have pop up boxes for a specific allert or note
Pros
it can be used from anywhere.............................
Cons
the charting legend is not the same for all systems charting coloring.
Reasons for Choosing Sensei Cloud
it was very old and dated........................Reasons for Switching to Sensei Cloud
price, offered more of what we were looking forSensei Cloud FAQs
Below are some frequently asked questions for Sensei Cloud.Q. Who are the typical users of Sensei Cloud?
Sensei Cloud has the following typical customers:
Self Employed, 2–10, 11–50, 51–200
Q. What languages does Sensei Cloud support?
Sensei Cloud supports the following languages:
English
Q. Does Sensei Cloud support mobile devices?
Sensei Cloud supports the following devices:
Q. What other apps does Sensei Cloud integrate with?
We do not have any information about what integrations Sensei Cloud has
Q. What level of support does Sensei Cloud offer?
Sensei Cloud offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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