Aloha Cloud

3.7 (227)
Write a Review!
Software for managing payments and POS transactions

About Aloha Cloud

Aloha brings restaurants to life. As the industry-leading POS and management platform provider, Aloha has been built and refined by working with the best minds directly from the restaurant industry for over 30 years.

Aloha’s core capabilities include fixed and handheld POS, Aloha Order Direct for online ordering, loyalty, email marketing, robust reporting, and payment processing. With Aloha Essentials or Aloha Cloud, brands can choose between on-premise or cloud-based POS without sacrificing quality, functionality or 24/7 access to support.

Aloha POS features are designed hand-in-hand with customers, industry veterans and some of the most recognized usability experts to ensure that Aloha users can learn the system quicker, do their jobs faster and make fewer mistakes.


Key benefits of Aloha Cloud

• Get paid faster with next day funding: customers can continue to focus on running their business with average 1-day turnaround for merchant payout. Delayed funding (some competitors can take 2+ days and those who fund quickly have specific banks they fund faster with) can cause added stress and micromanagement of finances to ensure money is available to maintain operations.

• Take orders and payments from anywhere in the restaurant with handhelds: our handheld is one of the smallest on the market, is easy to use and fits comfortably in an apron. With payments and an order-taking UI that matches the fixed terminals, servers are free to go outside on the patio or wherever they may need to bust lines or turn tables. Less visits to the terminal means more time giving customers a great experience.

• Intuitive user interface built with purpose: The Aloha Cloud user interface is easy to learn and easy to train. The UI is the same on both the fixed terminal and handheld device. Ensuring servers can efficiently take and send orders as well as manage payments.

• Tablet farm freedom: Aloha Cloud’s delivery marketplace integration via Chowly ensures restaurant operators can manage their delivery services from the POS rather than a cluttered expo or counter full of tablets.

• Get up and running quick: Aloha Cloud is easy to implement and customers can be up and running in a week or less. Operators also have access to 24/7 support for any ongoing needs or questions.


Images

Aloha Cloud Software - 1
Aloha Cloud Software - 2
View 3 more
Aloha Cloud video
Aloha Cloud Software - 1
Aloha Cloud Software - 2

Not sure about Aloha Cloud? Compare with a popular alternative

Aloha Cloud

3.7 (227)
VS.

Starting Price

US$0.00
month
US$60.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

6
42

Integrations

No integrations found
28

Ease of Use

3.9 (227)
4.5 (45)

Value for Money

3.4 (227)
3.9 (45)

Customer Service

3.3 (227)
3.9 (45)
Green rating bars show the winning product based on the average rating and number of reviews.

Alternatives

Square for Restaurants

4.3
#1 Alternative to Aloha Cloud
Square for Restaurants is a cloud-based point of sale (POS) solution with support for dine-in, pickup & delivery...

Revel Systems

3.7
#2 Alternative to Aloha Cloud
Revel iPad point-of-sale system for restaurants, bars, retail, quick service restaurants, and enterprises. We help you...

Square Point of Sale

4.6
#3 Alternative to Aloha Cloud
Square Point of Sale is a POS solution for Android and iOS devices which includes tools for managing payments, digital...

Cash Register Express

3.3
#4 Alternative to Aloha Cloud
Cash Register Express is a point of sale software designed to help businesses manage their day-to-day operations,...

Reviews

Overall rating

3.7 /5
(227)
Value for Money
3.4/5
Features
3.5/5
Ease of Use
3.9/5
Customer Support
3.3/5

Already have Aloha Cloud?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 227
Jessica
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use and deploy

Reviewed on 26/07/2022

Overall this is a great system. It is a little dated but it does allow you to do many things that...

Overall this is a great system. It is a little dated but it does allow you to do many things that other POS systems dont.

Pros

This software is amazingly easy to use. I love that it integrates with online ordering. It is user-friendly and the reports are in real time.

Cons

I wish it was more updated looking. I wish you could change between screens without logging back in

Alternatives Considered

Toast POS

Reasons for Switching to Aloha Cloud

The ease-of-use and their long-term track record.
Leigh
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

No Longer Flying Blind

Reviewed on 17/06/2019

I now have information on sales and inventory movement. This is helping me with staffing and supply...

I now have information on sales and inventory movement. This is helping me with staffing and supply chain management.

Pros

The software is so intuitive and user-friendly that my staff had no adoption issues. They were productive in minutes. I found it very easy to set up, and I love the back office functionality.

Cons

I have no complaints about this software. And I used to implement software for a Fortune 20 company.

Alternatives Considered

Toast POS

Reasons for Choosing Aloha Cloud

They did not have a cloud-based solution and the user interface could only be described (charitably) as antiquated.

Reasons for Switching to Aloha Cloud

User interface, promotional hardware bundle, cloud-based back office.
Mix
Overall rating
  • Industry: Restaurants
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Buyer beware!!!

Reviewed on 8/07/2019

The only times we got any communication was before and up to the sale. After that we only got to...

The only times we got any communication was before and up to the sale. After that we only got to speak to someone when there was a problem. the programming of the menu items, modifiers, void/comp reasons etc. was clearly done by people that have never been in the restaurant business so every abbreviation and menu item had to be re-done by us which took up valuable time that we did not have. there is a log of all of the issues that were called in that has yet to be addressed by management. everyone seems to just want to pass it down the line and nobody has taken ownership of the problem and certainly nobody has offered a solution. Except for TOAST POS that we have replaced your system with. I will never do business with NCR again and will be completely honest with anyone whom asks my opinion or about my experience.

Pros

BOH reporting was about it. I wish there was more.

Cons

The connectivity was terrible. The hand held EMV chip processors tie up the terminal so no other servers can use it until the transaction has been completed. we had to buy additional iPads just to process payments using a SQUARE swipe attachment and set up separate account for payment so we could latr transfer the money into our actual account once the NCR payments had posted. The payment process is terribly time consuming and has caused a great deal of negative feedback on social media which has cost us in sales and also in repeat customers. Additionally, we had 3 of the portable units fail in the middle of service, on 3 separate occasions, causing payment log jams and upsetting even more guests ( the units had to be replaced and it took 3-4 days for them to arrive...) WORST system ever in my 39 years in the business!

Veeka
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

NCR Silver

Reviewed on 20/07/2018

Overall it has been a great experience - we went from writing paper slips for every transaction and...

Overall it has been a great experience - we went from writing paper slips for every transaction and entering each one manually into Quickbooks to just generating a couple of reports each day in the back office and entering those. It has been wonderful to have saved customer information in the system and not having to rewrite their address again. This is saving us a lot of time and our customers are impressed with our contemporary POS systems since we're a small family business and they don't expect us to be tech-savvy.

Pros

We like that the software is intuitive and has clean design. We like being able to arrange our products in categories ourselves, ability to sell items by singles or by weight, being able to track products sold etc.

Cons

We would like to have more control over receipt printing. Since we do a lot of deliveries, we would want to be able to set the font larger for the customer address and the quantity of the products, also being able to print double receipts right away would be great - one for the customer and one for the delivery driver (right now we have to look up the last transaction and reprint, which is at least 4 steps) We also would like to be able to access older transactions from the POS system - many of our customers want to look up what they ordered last season, or two seasons ago and to do that we have to go through a very long process in back office right now - it's requires going to "results", then "POS transactions" setting the dates manually (no easy option for 1 or multiple years), then searching for customer name, and clicking "line items" for each transaction we want to check. Aside from being a long process, I also don't find that the names for these actions fit how we think of them when we are looking them up. Also merging customer history would be nice - sometimes we accidentally create double or triple customer accounts and it would be nice to be able to combine them.

Jerry
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Solid software but not as versatile as hoped

Reviewed on 1/07/2019

The POS system, like others, allows me to track business flow when not in the store.

The POS system, like others, allows me to track business flow when not in the store.

Pros

NCR's back office is easily navigated. It is feature rich in many areas, excelling in variations. The modifier portion of the software is decent, but could use some work so that it could be used as a single add on for several items as well as modified price times quantity.

Cons

Can not customize the customer information that you wish to have at a glance.
Can not set up tax exempt customers for automatic tax exemption.
Can not readily link inventory to my existing website.
Can not set up scannable customer ID cards readily.
Can not see inventory at a glance for quick inventory checks on items.
Will not print directly to Dymo Labeler for price tags from back office as Square will when receiving inventory.
Can not set up coupon codes for printable coupons, must set up an offer to apply to everyone.
Sales team said these were all included in the purchase, but were not.
Expensive software, overall less feature rich than Square but 33% higher per month.

Showing 5 reviews of 227 Read all reviews

Aloha Cloud FAQs

Below are some frequently asked questions for Aloha Cloud.

Aloha Cloud offers the following pricing plans:

  • Starting from: US$0.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Not Available

Aloha Cloud 's Starter plan is available for free and Premium plan starts from $175/month.

Aloha Cloud has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Aloha Cloud supports the following languages:

English

Aloha Cloud supports the following devices:

We do not have any information about what integrations Aloha Cloud has

Aloha Cloud offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep)

Related categories

See all software categories found for Aloha Cloud.