TeamSupport Messaging & Live Chat

TeamSupport Messaging & Live Chat

4.6 (111)
Write a Review!
Engage in impactful conversations

About TeamSupport Messaging & Live Chat

TeamSupport’s enterprise-level chat platform allows businesses to create unified, highly optimized customer experiences across support, sales and marketing teams. By leveraging deep conversations, Messaging & Live Chat not only reduces operational siloes but also drives satisfaction and increases efficiency. The software offers a variety of tools that are compliant to security standards while enabling businesses to build trust with their customers.


Key benefits of TeamSupport Messaging & Live Chat

- Deliver personalized experiences: Use the Design Studio to easily customize the look and feel of the chat platform
- Streamline tedious tasks: Leverage chatbots to auto-route and reply to common questions
- Unify your systems: Easily integrate with your existing CRM
- Maintain privacy: Compliant with HIPPA, GDPR, and other privacy laws
- Meet customers where they are: Offer chat on your website, social media accounts, and SMS-to-chat


Images

View 1 more
TeamSupport Messaging & Live Chat video

Not sure about TeamSupport Messaging & Live Chat? Compare with a popular alternative

TeamSupport Messaging & Live Chat

4.6 (111)
VS.

Starting Price

US$29.00
month
US$1.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

12
64

Integrations

8
9

Ease of Use

4.6 (111)
4.3 (40)

Value for Money

4.4 (111)
4.2 (40)

Customer Service

4.5 (111)
4.3 (40)
Green rating bars show the winning product based on the average rating and number of reviews.

Alternatives

Conversational Cloud

4.4
#1 Alternative to TeamSupport Messaging & Live Chat
LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve...

JivoChat

4.6
#2 Alternative to TeamSupport Messaging & Live Chat
JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and...

Google Meet

4.5
#3 Alternative to TeamSupport Messaging & Live Chat
Google Meet is a video conferencing platform for teams to communicate via messaging, voice, and video. Features include...

Skype

4.2
#4 Alternative to TeamSupport Messaging & Live Chat
Skype is a Microsoft tool for phone calls, video conferencing, chats, and messaging. The VoIP program is preinstalled...

Reviews

Overall rating

4.6 /5
(111)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.6/5
Customer Support
4.5/5

Already have TeamSupport Messaging & Live Chat?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 111
kaylee
Overall rating
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect Price for our need

Reviewed on 11/04/2019

Pros

We have a small team here, and we really didn't need a huge amount of features. We wanted something simple and cost effective an Snap engage has been the PERFECT solution! We are on the 4 rep business plan and it fits our needs.

Cons

Not really many cons here. We really enjoy the software!

Gerabel
Overall rating
  • Industry: Security & Investigations
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

I really really liked this software

Reviewed on 5/03/2019

Pros

I really really liked this software since the chat system is simplified and controlled for me to get just up to 3 chats from our website at a time. the notification and alerts about idle chats and the option to disconnect unwanted chatters is really a plus.

Cons

least thing I liked about this is that there are just really limited option but it is a simplified chatting system and still is very useful

Verified Reviewer
Overall rating
  • Industry: Medical Devices
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Will be a great product once it fully works

Reviewed on 11/04/2019

Not the best experience in my opinion, we were one of the companies that beta tested the new hub...

Not the best experience in my opinion, we were one of the companies that beta tested the new hub for them but we were not told we were beta testing the site, so the issues we had from the beginning were a HUGE headache. Would have loved if the company was up front and honest about that but they were not.

Pros

Ease of use inside the hub *as long as it is working* looks very nice once logged in and the admin screens are nice to see what agents are on at what time and how long they are active, really helps with scheduling.

Cons

The hub does not always work properly, there are many glitches that need to be fixed including the ability for the software not to crash when a new chat comes in. The customization feature could be a little bit more customize able for routing chats to teams/widgets instead of just one agent. BIGGEST CON - your year starts the day you sign the contract before you have even logged into the system or gotten any kind of training even scheduled on how to use the tool. It took us almost 2 months to complete our training because the trainer was booked up and we were charged for those 2 months and we were not even using the software.

Billy
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Solid Chat Agent for Small to Mid-size Businesses

Reviewed on 2/04/2019

Our experience was great. We needed a way to generate leads on our website and route customers to...

Our experience was great. We needed a way to generate leads on our website and route customers to technical support when needed. The chat solved this challenge.

Pros

I helped setup SnapEngage on our website and style the chat button and chat box. It was very easy to setup and style. We were able to perfectly match our branding. They have plenty of options to customize the appearance of the chat button, box, and placement on screen, so I would assume it will work for everyone's needs. Setting up proactive chat was easy too. We customized proactive chat by page, with specific rules and pre-filled text. I only had to contact support for a few unique requests and they helped me instantly (one time I wanted to disable proactive chat based on IP so co-workers and I didn't have to see it while we are on the site all day).

Cons

I only have positive things to say about SnapEnage and how easy to use their solution is.

Diana C
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Love the new interface

Reviewed on 11/04/2019

Pros

I like the ability to transfer chats to other team members and send attachments to the website visitor. Makes my job much more efficient in helping the client.

Cons

The new interface is awesome but there's a small learning curve to know where all the functionality is at.

Showing 5 reviews of 111 Read all reviews

TeamSupport Messaging & Live Chat FAQs

Below are some frequently asked questions for TeamSupport Messaging & Live Chat.

TeamSupport Messaging & Live Chat offers the following pricing plans:

  • Starting from: US$29.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

TeamSupport Messaging & Live Chat has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500

TeamSupport Messaging & Live Chat supports the following languages:

English

TeamSupport Messaging & Live Chat supports the following devices:

TeamSupport Messaging & Live Chat integrates with the following applications:

Azure DevOps Server, HubSpot CRM, Jira, Mailchimp, Microsoft Teams, Salesforce Starter, ServiceNow, Slack

TeamSupport Messaging & Live Chat offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for TeamSupport Messaging & Live Chat.