---
description: Learn how Cresta can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Cresta Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/2795/chatbot/software) > [Cresta](/software/2060146/cresta)

# Cresta

Canonical: https://www.getapp.co.nz/software/2060146/cresta

> Cresta is an enterprise-grade generative AI platform built specifically for contact centers. The platform is trained on a company's personal data, enabling it to deliver human-centric AI agents that can resolve complex customer issues. Cresta's AI agents help contact centers cut costs while ensuring quality, with compliance protocols to regulate behavior and protect against attacks.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Cresta

 The system combines real-time guidance for agents with autonomous AI agents to optimize workflows

 It uncovers actionable insights from customer interactions to reinforce behaviors that improve KPIs

 Its flexible integrations allow deployment into any contact center environment

 The built-in responsible AI practices ensure ethical, compliant interactions at scale

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Cresta Intelligence

## Commercial Context

- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, Germany, United States

## Features

- AI/Machine Learning
- Activity Dashboard
- Alerts/Escalation
- Archiving & Retention
- Automated Responses
- Automatic Transcription
- CRM Integration
- Call Recording
- Call Tracking Metrics
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Content Library
- Content Management
- Content Sharing
- Conversation Intelligence
- Data Visualisation
- Engagement Tracking
- For Sales Teams/Organizations
- Generative AI

## Integrations (32 total)

- 8x8 Work
- AWS Glue
- Adobe Commerce
- Amazon Connect
- Amazon DynamoDB
- BigCommerce
- Bloomfire
- Contentful
- Databricks
- Five9
- Freshchat
- GENESYS
- Gladly
- Google Ads
- Google Cloud

... and 17 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)

## Category

- [Chatbot Software](https://www.getapp.co.nz/directory/2795/chatbot/software)

## Related Categories

- [Chatbot Software](https://www.getapp.co.nz/directory/2795/chatbot/software)
- [Contact Centre Quality Assurance Software](https://www.getapp.co.nz/directory/3834/contact-center-quality-assurance/software)
- [Call Centre Software](https://www.getapp.co.nz/directory/275/call-center/software)
- [Artificial Intelligence (AI) Software](https://www.getapp.co.nz/directory/1397/artificial-intelligence/software)
- [Sales Enablement Software](https://www.getapp.co.nz/directory/605/sales-enablement/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4074 reviews)
2. [Ringover](https://www.getapp.co.nz/software/117547/ringover) — 4.7/5 (860 reviews)
3. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1754 reviews)
4. [Calabrio ONE](https://www.getapp.co.nz/software/2073149/calabrio-one-suite) — 4.5/5 (263 reviews)
5. [Nextiva](https://www.getapp.co.nz/software/91289/nextiva) — 4.6/5 (915 reviews)

## Reviews

### "Cresta AI solution for call centers" — 5.0/5

> **Roberto** | *29 April 2025* | Financial Services | Recommendation rating: 8.0/10
> 
> **Pros**: Live alerts
Supervisor live monitoring and interactions
> 
> **Cons**: Still missing some features (but they prioritize them when requested)
> 
> It's a really good AI option, especially for call centers

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2060146/cresta)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/cresta/> |
| en-AE | <https://www.getapp.ae/software/2060146/cresta> |
| en-AU | <https://www.getapp.com.au/software/2060146/cresta> |
| en-CA | <https://www.getapp.ca/software/2060146/cresta> |
| en-GB | <https://www.getapp.co.uk/software/2060146/cresta> |
| en-IE | <https://www.getapp.ie/software/2060146/cresta> |
| en-NZ | <https://www.getapp.co.nz/software/2060146/cresta> |
| en-SG | <https://www.getapp.sg/software/2060146/cresta> |
| en-ZA | <https://www.getapp.za.com/software/2060146/cresta> |

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