---
description: Learn how Microsoft 365 Help Desk Ticketing System can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Microsoft 365 Help Desk Ticketing System Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Microsoft 365 Help Desk Ticketing System](/software/2059781/microsoft-365-help-desk-ticketing-system)

# Microsoft 365 Help Desk Ticketing System

Canonical: https://www.getapp.co.nz/software/2059781/microsoft-365-help-desk-ticketing-system

> Establish seamless communication between the employees and help desk agents with Microsoft 365 Help Desk Ticketing System.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Key benefits of Microsoft 365 Help Desk Ticketing System

Cloud-based help desk system
Ability to mark top priority requests and statuses
Knowledge base to reduce repetitive requests
Cross-device accessibility
Microsoft account Single Sign-On(SSO)
Reduce agent response time
Unlimited ticket volume
Easy integration with other enterprise systems
Use built-in reports on Power BI
Quick updates on the status
Department-to-department synchronization
Advanced reporting
Simple-to-use interface

## About the vendor

- **Company**: Veelead Solutions

## Commercial Context

- **Starting Price**: US$49.00
- **Pricing model**: Per User
- **Pricing Details**: Please contact Veelead Solutions for pricing details.
- **Target Audience**: 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Access Controls/Permissions
- Activity Dashboard
- Automated Routing
- Customisable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Performance Metrics
- Prioritisation
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4079 reviews)
2. [Freshdesk](https://www.getapp.co.nz/software/10317/freshdesk) — 4.5/5 (3418 reviews)
3. [Milvus](https://www.getapp.co.nz/software/132287/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1780 reviews)
5. [BeyondTrust Remote Support](https://www.getapp.co.nz/software/113939/bomgar) — 4.6/5 (2010 reviews)

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2059781/microsoft-365-help-desk-ticketing-system)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/microsoft-365-help-desk-ticketing-system/> |
| en-AE | <https://www.getapp.ae/software/2059781/microsoft-365-help-desk-ticketing-system> |
| en-AU | <https://www.getapp.com.au/software/2059781/microsoft-365-help-desk-ticketing-system> |
| en-CA | <https://www.getapp.ca/software/2059781/microsoft-365-help-desk-ticketing-system> |
| en-GB | <https://www.getapp.co.uk/software/2059781/microsoft-365-help-desk-ticketing-system> |
| en-IE | <https://www.getapp.ie/software/2059781/microsoft-365-help-desk-ticketing-system> |
| en-NZ | <https://www.getapp.co.nz/software/2059781/microsoft-365-help-desk-ticketing-system> |
| en-SG | <https://www.getapp.sg/software/2059781/microsoft-365-help-desk-ticketing-system> |
| en-ZA | <https://www.getapp.za.com/software/2059781/microsoft-365-help-desk-ticketing-system> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare and Evaluate small business software. GetApp New Zealand has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.co.nz","url":"https://www.getapp.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.co.nz/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Microsoft 365 Help Desk Ticketing System","description":"For efficient business management, Veelead Solutions offers a simple internal cloud-based helpdesk ticketing system from the Microsoft 365 applications.\n\nThe Microsoft 365 Helpdesk is developed to facilitate collaboration between employees and the help desk workforce. Employees have the ability to open support tickets and monitor their progress in one place. Simple reporting options provide administrators with a thorough understanding of agent performance and support decision-making.\n\nDuring the ticket creation, resolution, and response management, users who are concerned can receive automated notifications from the application. Cross-functional teams can coordinate and work together for greater productivity.\n\nTicket routing stops tickets from going to the incorrect department. Such circumstances would be frustrating for both the employees and the agent. The ticket routing system also guarantees that each ticket is handled individually and receives the best suggestions and responses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6bd861a3-db51-479c-bdfd-c4844939c734.png","url":"https://www.getapp.co.nz/software/2059781/microsoft-365-help-desk-ticketing-system","@id":"https://www.getapp.co.nz/software/2059781/microsoft-365-help-desk-ticketing-system#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"offers":{"price":"49","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.co.nz/software/2059781/microsoft-365-help-desk-ticketing-system#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Microsoft 365 Help Desk Ticketing System","position":3,"item":"/software/2059781/microsoft-365-help-desk-ticketing-system","@type":"ListItem"}]}]}
</script>