--- description: Learn how Wise can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Wise Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Payment Processing Software](/directory/23/payment-management/software) > [Wise](/software/2059747/wise-1) # Wise Canonical: https://www.getapp.co.nz/software/2059747/wise-1 Page: 1 / 5\ Next: [Next page](https://www.getapp.co.nz/software/2059747/wise-1?page=2) > Wise is a payment processing software designed to help small to midsize businesses transfer money in multi-currencies to users across different countries. It also enables freelancers to securely accept online payments from different clients. > > Verdict: Rated **3.8/5** by 85 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.8/5** | 85 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 3.5/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Wise ## Commercial Context - **Pricing model**: (Free version available) - **Pricing Details**: Contact Wise for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, German - **Available Countries**: United Kingdom ## Features - API - Activity Dashboard - Alerts/Notifications - Data Import/Export - Data Security - Multi-Currency - Online Payments - Reporting/Analytics - Status Tracking - Transaction Monitoring ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base ## Category - [Payment Processing Software](https://www.getapp.co.nz/directory/23/payment-management/software) ## Alternatives 1. 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So this is an extra step which wasn't there before. Not sure why they added but as long as conversion from one currency to another is allowed, i'm game - but otherwise it seems like 'not a nice thing to do, you know' > > Wise for personal is very good... and great\! Wise for Business is superb\!\! ----- ### "My VAs are happy" — 5.0/5 > **Zuen Kay** | *26 February 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: its very user friendly and fast to send and higher exchange rate > > **Cons**: calling customer service was a bit difficult > > Great experienced so far. My VAs are happy. ----- ### "Will never use it again" — 1.0/5 > **Lorena** | *12 August 2024* | Legal Services | Recommendation rating: 0.0/10 > > **Pros**: How fast it is when it worked. I can't see other pros. > > **Cons**: Will freeze hot money for no reason. The customer support is not helpful. Can't speak to a manager when you ha e issues. > > THEY WILL FREEZE YOUR MONEY. DO NOT USE IT\! I've been using Wise for a long time without any issues. However, after not using it for over a year I so, I needed to make a transfer to Brazil. I updated the app and re-entered my information multiple times until I could finally initiate a transfer. But when I tried to send the money, I kept getting a message saying, "Payment Unsuccessful," with no further explanation. I tried two more times and encountered the same error. When I logged out and back in, I saw that Wise had debited my bank account three times the amount I intended to transfer. Instead of sending the money to the recipient, it was transferred to my Wise account. I called Wise, but the first person I spoke to was unhelpful. She kept repeating that the money couldn't be refunded because I hadn't called after the first failed attempt. I explained that the app only said "payment unsuccessful," so I thought it was fine to try again. She suggested I transfer the money back to my bank account, but I didn't think I should have to pay a fee for that since I had to transfer back to my account due to a glitch on the app. She also replied to convincing me to keep the money there to use to pay other things and I told her I don't need to make other transfers and I will not use it for other things since I can use my regular credt card and not pay transfer/transfer fees. I use Wise strictly for international transfers. She acknowledged that there was a glitch, which had since been resolved, but still refused to refund my money. When I asked to speak to a manager, she refused, saying there wasn't one available and that I should try calling later, but she couldn't guarantee I'd reach a manager. I hung up and called again. The second person I spoke to was more helpful. Although I still could not talk with a manager she escalated the issue and also asked if I had tried transferring the money back to my account. I told her I hadn't, and I explained why. While she put me on hold, I tried transferring again, as the previous agent said the glitch was fixed. Once more, the money was transferred to my Wise account, and I got the same "payment unsuccessful" message. At this point, while still one the phone, I decided to transfer the money back to my bank account since I'd already been charged four times the amount I wanted to transfer. I planned to request a refund for the fee, as this whole situation was due to their glitch. However, when I tried to transfer the money back, I kept getting stuck on the screen asking me to review the transaction. My money is now stuck in my Wise account with a "sending pending" status, and I can't complete the transaction. The second agent said it would be resolved in 1-2 business days, but all I received was an email saying it could take up to 14 business days to resolve. The money has already been taken from my bank account, so why is it so hard for them to issue a refund when they know there was a glitch? I’ve opened a dispute with my bank. This entire situation is incredibly frustrating. Thankfully, the amount isn't too large, but the fact that my money is stuck in their account is infuriating. After reading other reviews from people who experienced similar issues and were told repeatedly that their problem would be resolved in a few days, only to wait for months. I've decided I’ll no longer use Wise. See screenshots. ----- ### "The best service for exchange currencies" — 5.0/5 > **Verified Reviewer** | *27 December 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Its simple UI/UX, the amazing exchange commissions, everything\! > > **Cons**: Nothing, really, it works flawlessly and I use it everytime it's possible\! ----- ### "Wise is great" — 5.0/5 > **Naika** | *28 August 2024* | Translation & Localisation | Recommendation rating: 3.0/10 > > **Pros**: Wise is the best\! The fee is not that high . I find it quick during the week days > > **Cons**: The fees that went up lately and I cannot use the card in my country > > Great app. \! I have been using it for 2 years now . 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