---
description: Learn how Twilio Flex can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
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title: Twilio Flex Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/650/customer-engagement/software) > [Twilio Flex](/software/2059628/twilio-flex-1)

# Twilio Flex

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> Twilio Flex provides a flexible and scalable omnichannel contact center platform that puts businesses in control of customer interactions. The software gives companies the power to customize every aspect of their customer experience while also meeting the unique needs of each business. Twilio flex includes features such as agent interfaces,communication channels, interaction routing, voicemail, call waiting, callbacks, outbound dialing, cold transfer, warm transfer, and more.
> 
> Verdict: Rated **5.0/5** by 6 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 6 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Twilio
- **Location**: San Francisco, US
- **Founded**: 2008

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Argentina, Australia, Austria, Brazil, Canada, Chile, Colombia, France, Germany, Hong Kong SAR China, Ireland, Israel, Japan, Mexico, New Zealand, Singapore, Switzerland, Taiwan, United Kingdom, United States

## Features

- AI Copilot
- API
- Agent Interface
- Archiving & Retention
- CRM
- Call Recording
- Chat/Messaging
- Customer Experience Management
- Employee Coaching Tools
- Interaction Tracking
- Interactive Content
- Multi-Channel Communication
- On-Demand Communications
- On-Demand Recording
- Quality Management
- Real-time Consumer-facing Chat
- Recording
- Reporting/Analytics
- Support Ticket Management
- Third-Party Integrations

## Category

- [Customer Engagement Software](https://www.getapp.co.nz/directory/650/customer-engagement/software)

## Related Categories

- [Customer Engagement Software](https://www.getapp.co.nz/directory/650/customer-engagement/software)
- [Customer Experience Software](https://www.getapp.co.nz/directory/601/customer-experience/software)
- [Contact Centre Quality Assurance Software](https://www.getapp.co.nz/directory/3834/contact-center-quality-assurance/software)
- [Call Recording Software](https://www.getapp.co.nz/directory/935/call-recording/software)
- [Customer Communications Management Software](https://www.getapp.co.nz/directory/1139/customer-communications-management/software)

## Alternatives

1. [WhatsApp](https://www.getapp.co.nz/software/2035411/whatsapp) — 4.7/5 (16297 reviews)
2. [Viber](https://www.getapp.co.nz/software/2049588/viber) — 4.4/5 (4058 reviews)
3. [Text Request](https://www.getapp.co.nz/software/2051851/text-request) — 4.6/5 (1193 reviews)
4. [Telegram](https://www.getapp.co.nz/software/114023/telegram) — 4.7/5 (6406 reviews)
5. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "Twilio Flex Has Been a Reliable and Easy to Use Tool" — 5.0/5

> **Giacomo** | *17 April 2024* | Facilities Services | Recommendation rating: 10.0/10
> 
> **Pros**: I am impressed by the ease of implementation of Twilio Flex.
Twilio Flex works so well for us.
> 
> **Cons**: No cons concerning Twilio Flex.
Twilio Flex is brilliant.

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### "Force at work" — 5.0/5

> **Ernesto** | *27 November 2022* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: It makes our monitoring easier and also keeps us updated to our volumes
> 
> **Cons**: None so far, if there will be will keep you posted

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### "Quality review of Twilio Flex" — 5.0/5

> **Rahul** | *4 August 2023* | Hospital & Health Care | Recommendation rating: 8.0/10
> 
> **Pros**: - Flex word itself dedicated for flexibility of Customer communication.- one of best Omni channel platform- easily integrated with various communication channel
> 
> **Cons**: - quite workload to integrate API \& CRM connection or any data management tools.

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### "Twilio Feedback" — 5.0/5

> **Jonel** | *18 November 2022* | Outsourcing/Offshoring | Recommendation rating: 10.0/10
> 
> **Pros**: Twilio has been our partner for our daily lives in work. What I love the most about this software is that this has the capability of pulling up a report depends on what we need by creating our own dashboard in "Analyze" tab.
> 
> **Cons**: Nothing so far\! Everything we need is in this software. We can make our own dashboard and that's the best that it has\! Kudos\!
> 
> Just wanna rate it 10/10\! Thanks to the developers.

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### "accurate , smooth and very straightforward." — 5.0/5

> **Shella Camille** | *18 November 2022* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use, convenient and very user friendly.
> 
> **Cons**: None, because your products are awesome. It provides appropriate and accurate data.
> 
> Excellent

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## Links

- [View on GetApp](https://www.getapp.co.nz/software/2059628/twilio-flex-1)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/twilio-flex-1/> |
| en-AE | <https://www.getapp.ae/software/2059628/twilio-flex-1> |
| en-AU | <https://www.getapp.com.au/software/2059628/twilio-flex-1> |
| en-CA | <https://www.getapp.ca/software/2059628/twilio-flex-1> |
| en-GB | <https://www.getapp.co.uk/software/2059628/twilio-flex-1> |
| en-IE | <https://www.getapp.ie/software/2059628/twilio-flex-1> |
| en-NZ | <https://www.getapp.co.nz/software/2059628/twilio-flex-1> |
| en-SG | <https://www.getapp.sg/software/2059628/twilio-flex-1> |
| en-ZA | <https://www.getapp.za.com/software/2059628/twilio-flex-1> |

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