---
description: Learn how Sparrow can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Sparrow Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/1647/conversational-ai-platform/software) > [Sparrow](/software/2059563/sparrow-1)

# Sparrow

Canonical: https://www.getapp.co.nz/software/2059563/sparrow-1

> Sparrow is a unified agent desktop and productivity suite that combines multiple customer experience tools, including ticketing, customer relationship management (CRM), surveys, sentiment analysis, and business intelligence in a single solution.
> 
> Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of Sparrow

Reasonable Price
Single sign on
Multiple solutions on single platform
Hassle free and easy handling

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 4 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Customer Experience Lab

## Commercial Context

- **Starting Price**: ₹9.00
- **Pricing model**: Flat Rate
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: India, Indonesia, Malaysia, Myanmar (Burma), Nepal, Philippines, Singapore, Sri Lanka, Thailand, Vietnam

## Features

- AI/Machine Learning
- API
- Activity Dashboard
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Blended Call Centre
- CRM
- Call Centre Management
- Call Disposition
- Call List Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Conversational AI Platforms](https://www.getapp.co.nz/directory/1647/conversational-ai-platform/software)

## Related Categories

- [Conversational AI Platforms](https://www.getapp.co.nz/directory/1647/conversational-ai-platform/software)
- [IVR Software](https://www.getapp.co.nz/directory/289/ivr/software)
- [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software)
- [Predictive Dialer Software](https://www.getapp.co.nz/directory/849/predictive-dialer/software)
- [Ticketing Systems](https://www.getapp.co.nz/directory/86/ticketing/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.getapp.co.nz/software/10317/freshdesk) — 4.5/5 (3408 reviews)
3. [Salesforce Sales Cloud](https://www.getapp.co.nz/software/90378/salesforce) — 4.4/5 (18768 reviews)
4. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1753 reviews)
5. [LiveChat](https://www.getapp.co.nz/software/8385/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "A reliable and cheap helpdesk integrated with ticketing system" — 5.0/5

> **Verified Reviewer** | *22 February 2021* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: Its fully integrated Cloud Customer Service Solution (CRM, Ticketing, Survey \& Debt Collection) is easy to use, convenient.
> 
> **Cons**: its dashboard, i want more customization for my existing requirement
> 
> It's great working with team- sparrow, they are always there to help me out, even in odd hours

-----

### "Contact Center Solutions" — 5.0/5

> **Vilas** | *14 August 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: I liked the UI which is user friendly. Omnichannel is available on a single sign on which makes day to day activities ery easy for us. I liked the support here. They are very active.
> 
> **Cons**: Although solution is very good, only deployment time was little high. But didn't affected the quality.
> 
> my overall experience is awesome complete worth it as per the cost.

-----

### "Why Sparrow Is Great" — 5.0/5

> **Lucia** | *24 April 2024* | Management Consulting | Recommendation rating: 9.0/10
> 
> **Pros**: Thanks to ticketing, I like the ease of customer service.
> 
> **Cons**: No bad experiences, Sparrow has been amazing

-----

### "Dialer Solution" — 5.0/5

> **santhoshini** | *10 August 2023* | Hospital & Health Care | Recommendation rating: 9.0/10
> 
> **Pros**: It provides detailed call reports and very easy to handle.After sales support is very strong they quickly resolve the issue.
> 
> **Cons**: I would love if they will provide services in europe also
> 
> Its quite good ,flexible and costamizible.

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2059563/sparrow-1)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/emerging-technology-software/a/sparrow-1/> |
| en-AE | <https://www.getapp.ae/software/2059563/sparrow-1> |
| en-AU | <https://www.getapp.com.au/software/2059563/sparrow-1> |
| en-CA | <https://www.getapp.ca/software/2059563/sparrow-1> |
| en-GB | <https://www.getapp.co.uk/software/2059563/sparrow-1> |
| en-IE | <https://www.getapp.ie/software/2059563/sparrow-1> |
| en-NZ | <https://www.getapp.co.nz/software/2059563/sparrow-1> |
| en-SG | <https://www.getapp.sg/software/2059563/sparrow-1> |
| en-ZA | <https://www.getapp.za.com/software/2059563/sparrow-1> |
| pt | <https://www.getapp.com.br/software/2059563/sparrow-1> |
| pt-PT | <https://www.getapp.pt/software/2059563/sparrow-1> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare and Evaluate small business software. GetApp New Zealand has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.co.nz","url":"https://www.getapp.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.co.nz/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Sparrow","description":"Sparrow is a unified agent desktop and productivity suite that combines multiple customer experience tools, including ticketing, customer relationship management (CRM), surveys, sentiment analysis, and business intelligence in a single solution.\n\nSparrow's unified agent desktop aims to align and unify data from multiple business functions and systems in a unified view. The integrated CRM and ticketing systems allow agents to instantly escalate interactions to any department as needed, while the digital interaction hub enables the creation of voice- and chatbots to automatically respond to customers through pre-configured journey templates. Additionally, the mobile app allows users to work from anywhere.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/86e26086-f534-412a-b2ca-fa6c1cc94688.png","url":"https://www.getapp.co.nz/software/2059563/sparrow-1","@id":"https://www.getapp.co.nz/software/2059563/sparrow-1#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":4},"offers":{"price":"9","@type":"Offer","priceCurrency":"INR"},"operatingSystem":"Cloud, Windows"},{"@id":"https://www.getapp.co.nz/software/2059563/sparrow-1#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Conversational AI Platforms","position":2,"item":"/directory/1647/conversational-ai-platform/software","@type":"ListItem"},{"name":"Sparrow","position":3,"item":"/software/2059563/sparrow-1","@type":"ListItem"}]}]}
</script>