---
description: Learn how Superchat can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Superchat Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Superchat](/software/2058817/superchat)

# Superchat

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> Superchat was established to give businesses an easy way to communicate with their customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience.
> 
> Verdict: Rated **4.8/5** by 308 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 308 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: SuperX

## Commercial Context

- **Starting Price**: €79.00
- **Pricing model**: Per Feature (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English, French, German, Spanish
- **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey and 33 more

## Features

- @mentions
- API
- Activity Tracking
- Alerts/Notifications
- Autoresponders
- Batch Communications
- CRM
- CRM Integration
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Contact Database
- Contact Management
- Content Management
- Customer Database
- Customer History
- Customisable Branding

## Integrations (11 total)

- Gmail
- HubSpot Content Hub
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Instagram
- Microsoft Outlook
- Nelly
- WhatsApp
- Zapier
- apomap

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software)
- [Feedback and Reviews Management Software](https://www.getapp.co.nz/directory/575/feedback-and-reviews-management/software)
- [Reputation Management Software](https://www.getapp.co.nz/directory/873/reputation-management/software)
- [Customer Communications Management Software](https://www.getapp.co.nz/directory/1139/customer-communications-management/software)
- [Team Communication Software](https://www.getapp.co.nz/directory/1257/team-communication/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4090 reviews)
2. [Freshdesk](https://www.getapp.co.nz/software/10317/freshdesk) — 4.5/5 (3470 reviews)
3. [Salesforce Sales Cloud](https://www.getapp.co.nz/software/90378/salesforce) — 4.4/5 (18806 reviews)
4. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1787 reviews)
5. [LiveChat](https://www.getapp.co.nz/software/8385/livechat) — 4.6/5 (1727 reviews)

## Reviews

### "Wenn mit Kunden chatten, dann mit Superchat\!" — 4.0/5

> **Carmelo** | *14 August 2026* | Wholesale | Recommendation rating: 10.0/10
> 
> **Pros**: Dass alles an einem Ort ist, dass man Kunden von egal aus wo betreuen kann und mit mehreren Mitarbeitern
> 
> **Cons**: Dass die E-Mails nicht mit Outlook gespiegelt werden. 
Wenn ich Outlook meine Mails bearbeite, sollten sie auch in Superchat den gleichen Status bekommen. 
Außerdem ist es blöd, dass die Interaktionen mit den Usern aus den Sozialen Medien nur in Superchat stattfinden - Instragram \& Co bekommen nichts mit und das ist ja eher nicht förderlich.
> 
> Tolles, hilfsbereites Team, super Support durch den Chat Bot. Sehr innovativ, am Puls der Zeit. Und wir sind sicher, da kommt noch mehr :-)

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### "100 % Weiterempfehlung" — 5.0/5

> **Dominik** | *17 July 2026* | Insurance | Recommendation rating: 10.0/10
> 
> **Pros**: Kanalübergreifende Kommunikation, Wiedervorlagen, zentraler Zugriff für das Team. Analysen über die Reaktionsgeschwindigkeit.
> 
> **Cons**: Es gibt nichts, was mir nicht gefällt. Die Einschränkungen bzw. Probleme die man hin und wieder hat, liegen auf der Seite von WhatsApp / Meta.
> 
> Die Software lässt sich sehr intuitiv bedienen und schafft für uns eine erhebliche Effizienz. Der Kundenservice ist sehr gut.

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### "Superchat Feedback" — 5.0/5

> **Adrian** | *17 August 2026* | Recreational Facilities & Services | Recommendation rating: 9.0/10
> 
> **Pros**: sehr flexibel und modern - gutes service\! vielen dank auch an\[sensibler Inhalt ausgeblendet\]

 für die gute Beratung und die schnelle Unterstützung
> 
> **Cons**: Mir gefällt alles an Superchat bis jetzt, wir sind gerade noch dabei das Potential von Superchat voll auszunutzen weil es so vielseitige Möglichkeiten gibt
> 
> bringt unsere firma auf das nächste level in Sachen kundenkommunikation und dient als Hub für all unsere nachrichten

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### "Gutes Tool für einfache und schnelle Kundenkommunikation" — 5.0/5

> **Sandra** | *30 July 2026* | Sporting Goods | Recommendation rating: 9.0/10
> 
> **Pros**: Leichte Bedienung, keine Störungen – läuft immer einwandfrei, guter Kunden-Support, viele Mitarbeiter können angelegt werden.
> 
> **Cons**: etwas unübersichtlich, einige Funktionen werden nicht genutzt, weil sie gar nicht sofort erkenntlich sind.

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### "Recomendaría al 100%" — 5.0/5

> **Yelile** | *15 July 2026* | Investment Management | Recommendation rating: 10.0/10
> 
> **Pros**: Me ha gustado su innovación tecnológica, la facilidad para gestionar conversaciones y la rapidez con la que permite dar seguimiento a los clientes desde una sola plataforma.
> 
> **Cons**: En algunos procesos de integración podría ser más intuitiva y ofrecer una configuración más sencilla, aunque en general sigue siendo una herramienta muy completa y eficiente.
> 
> Mi experiencia ha sido muy positiva. La plataforma facilita el seguimiento de clientes, centraliza la comunicación y ofrece funciones muy completas que mejoran la productividad del equipo.

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## Links

- [View on GetApp](https://www.getapp.co.nz/software/2058817/superchat)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2058817/superchat> |
| de-AT | <https://www.getapp.at/software/2058817/superchat> |
| en | <https://www.getapp.com/customer-management-software/a/superchat/> |
| en-AE | <https://www.getapp.ae/software/2058817/superchat> |
| en-AU | <https://www.getapp.com.au/software/2058817/superchat> |
| en-CA | <https://www.getapp.ca/software/2058817/superchat> |
| en-GB | <https://www.getapp.co.uk/software/2058817/superchat> |
| en-IE | <https://www.getapp.ie/software/2058817/superchat> |
| en-NZ | <https://www.getapp.co.nz/software/2058817/superchat> |
| en-SG | <https://www.getapp.sg/software/2058817/superchat> |
| en-ZA | <https://www.getapp.za.com/software/2058817/superchat> |

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