---
description: Learn how CivicPlus SeeClickFix 311 CRM can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: CivicPlus SeeClickFix 311 CRM Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/580/issue-tracking/software) > [CivicPlus SeeClickFix 311 CRM](/software/2057980/seeclickfix)

# CivicPlus SeeClickFix 311 CRM

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> SeeClickFix 311 CRM is a resident request management platform for local governments to efficiently receive, track, manage, and resolve community issues while sharing real-time updates.
> 
> Verdict: Rated **4.4/5** by 46 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of CivicPlus SeeClickFix 311 CRM

•	Simplify service delivery with a centralized request management system that automates workflows, reduces duplicate requests, and improves team collaboration. 
•	Optimize resource allocation and maximize efficiency with intelligent automation, resident reporting, and actionable analytics that help staff prioritize work and make data-driven decisions.  
•	Engage and inform residents with a mobile-first, self-service experience that provides real-time updates, transparent request tracking, and seamless two-way communication.
•	Resolve requests faster and easily manage any volume of service requests with powerful automation, intelligent routing, and collaboration tools that improve accountability and response times.  
•	Strengthen community relationships and build trust through transparent communication, public issue visibility, community collaboration, and progress tracking that keeps residents informed and engaged.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 46 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: CivicPlus
- **Location**: Manhattan, US
- **Founded**: 2007

## Commercial Context

- **Pricing model**: Usage Based
- **Pricing Details**: Please contact CivicPlus for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Benchmarking
- Budgeting/Forecasting
- Campaign Management
- Canned Responses
- Case Management
- Chat/Messaging
- Code Enforcement
- Collaboration Tools
- Commenting/Notes

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Issue Tracking Software](https://www.getapp.co.nz/directory/580/issue-tracking/software)

## Related Categories

- [Issue Tracking Software](https://www.getapp.co.nz/directory/580/issue-tracking/software)
- [Complaint Management Software](https://www.getapp.co.nz/directory/841/complaint-management/software)
- [CRM Software](https://www.getapp.co.nz/directory/230/crm/software)
- [Public Works Software](https://www.getapp.co.nz/directory/1145/public-works/software)
- [Government Software](https://www.getapp.co.nz/directory/669/public-sector/software)

## Alternatives

1. [Asset Panda](https://www.getapp.co.nz/software/101863/asset-panda) — 4.6/5 (1370 reviews)
2. [Novo Solutions](https://www.getapp.co.nz/software/2052846/municipal-asset-management-software) — 4.3/5 (16 reviews)
3. [Salesforce Service Cloud](https://www.getapp.co.nz/software/91754/salesforce) — 4.5/5 (832 reviews)
4. [Freshservice](https://www.getapp.co.nz/software/91351/freshservice) — 4.6/5 (803 reviews)
5. [OpenGov Enterprise Asset Management](https://www.getapp.co.nz/software/127655/cartegraph-asset-management) — 4.6/5 (28 reviews)

## Reviews

### "Very Efficient Organization Tool" — 5.0/5

> **Jason** | *22 June 2020* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10
> 
> **Pros**: SeeClickFix has really modernized how we handle many different tasks within our organization.  Customer service, Risk Management and Operations rely heavily on the functionality across numerous departments.
> 
> **Cons**: We have had some issues getting used to the setup, but mostly user errors.

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### "SeeClickFix Fantastique\!" — 5.0/5

> **Bobbi** | *29 June 2020* | Security & Investigations | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use with mobile app\! While on patrol.
> 
> **Cons**: Multiple emails on same issue sent\! A Seeclickfix is submitted and can receive up to 10 emails on the same issue.
> 
> Very satisfied with the Mobile app\! As an Officer on patrol, the ease of mobile submission is wonderful\!

\[SENSITIVE CONTENT HIDDEN\]

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### "Dissatisfied" — 1.0/5

> **Renee** | *23 June 2020* | Government Administration | Recommendation rating: 1.0/10
> 
> **Pros**: I don't find the product really easy to use. Sometimes the selection boxes below the Address Box open, "more" times not....it seems to be very inconsistent.
> 
> **Cons**: Navigation; I feel like I do an excessive amount of jumping around and clicking to get the windows to pop-up in order to populate....seems to need streamlining badly.
> 
> Reporting City residents' issues for certain departments to address.

I have only been with South San Francisco since January 3rd, 2017, and SeeClickFix is all I know of.

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### "Great interactive software for citizen input." — 5.0/5

> **Deborah** | *16 June 2020* | Government Administration | Recommendation rating: 10.0/10
> 
> **Pros**: Functionality is easy to use and the citizens love being able to report issues in real time.
> 
> **Cons**: Sometimes there are integration issues but they are resolved promptly and professionally.
> 
> Positive citizen input, user friendly, issues presented in real time for quick resolution.

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### "Neighbors looking and investigating prolems" — 5.0/5

> **Ernest** | *16 June 2020* | Law Enforcement | Recommendation rating: 10.0/10
> 
> **Pros**: The neighbors/client can get on the site and complain with a commit about a problem going on in the neighborhood or the community.
> 
> **Cons**: I don't see no cons with this software, I enjoyed it everyday.
> 
> Talking with the homeowner about the problem that exist at the property.

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## Links

- [View on GetApp](https://www.getapp.co.nz/software/2057980/seeclickfix)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/seeclickfix/> |
| en-AE | <https://www.getapp.ae/software/2057980/seeclickfix> |
| en-AU | <https://www.getapp.com.au/software/2057980/seeclickfix> |
| en-CA | <https://www.getapp.ca/software/2057980/seeclickfix> |
| en-GB | <https://www.getapp.co.uk/software/2057980/seeclickfix> |
| en-IE | <https://www.getapp.ie/software/2057980/seeclickfix> |
| en-NZ | <https://www.getapp.co.nz/software/2057980/seeclickfix> |
| en-SG | <https://www.getapp.sg/software/2057980/seeclickfix> |
| en-ZA | <https://www.getapp.za.com/software/2057980/seeclickfix> |

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