--- description: Learn how Amazon Connect can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Amazon Connect Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [IVR Software](/directory/289/ivr/software) > [Amazon Connect](/software/2057092/amazon-connect) # Amazon Connect Canonical: https://www.getapp.co.nz/software/2057092/amazon-connect Page: 1 / 5\ Next: [Next page](https://www.getapp.co.nz/software/2057092/amazon-connect?page=2) > Amazon Connect is an omnichannel contact center solution that utilizes built-in AI and ML to deliver high-quality voice and interactive chat experiences. With Amazon Connect, teams can easily automate interactions using intuitive interactive voice response (IVR) systems and chatbots. > > Verdict: Rated **4.5/5** by 92 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Amazon Connect • Provides an easy-to-use cloud contact center service with AI capabilities like Amazon Q and Contact Lens • Enables quick setup of a contact center in just a few clicks to start helping customers right away • Delivers omnichannel customer experiences across voice, chat, SMS, and more • Increases agent productivity with a unified workspace and AI-powered assistance from Amazon Q • Unlocks analytics insights to monitor interactions, evaluate agent performance, and optimize operations ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 92 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Amazon Web Services - **Location**: Seattle, US - **Founded**: 2006 ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Please contact Amazon Web Services for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 205 more ## Features - API - Activity Tracking - Automated Responses - Automated Routing - Automatic Call Distribution - Call Centre Management - Call Monitoring - Call Recording - Call Routing - Call Tracking - Callback Scheduling - Caller ID - Campaign Management - Chat/Messaging - Contact Management - Dashboard - Generative AI - IVR - Interaction Tracking - List Management ## Integrations (42 total) - AWS Lambda - Aceyus - Agaralabs - Amazon Aurora - Amazon DynamoDB - Amazon Lex - Amazon Pinpoint - Amazon Redshift - Apple Business Essentials - Bitext - CXone Mpower - CallMiner Eureka - Centrical - Clinc - Cresta ... and 27 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [IVR Software](https://www.getapp.co.nz/directory/289/ivr/software) ## Related Categories - [IVR Software](https://www.getapp.co.nz/directory/289/ivr/software) - [Chatbot Software](https://www.getapp.co.nz/directory/2795/chatbot/software) - [Call Recording Software](https://www.getapp.co.nz/directory/935/call-recording/software) - [Predictive Dialer Software](https://www.getapp.co.nz/directory/849/predictive-dialer/software) - [Telephony Software](https://www.getapp.co.nz/directory/294/telephony/software) ## Alternatives 1. [Ringover](https://www.getapp.co.nz/software/117547/ringover) — 4.7/5 (858 reviews) 2. [Convoso](https://www.getapp.co.nz/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.getapp.co.nz/software/104279/chasedata) — 4.8/5 (314 reviews) 4. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1753 reviews) 5. [Readymode](https://www.getapp.co.nz/software/107701/xencall) — 4.6/5 (136 reviews) ## Reviews ### "Sommer Lee Bauerle" — 5.0/5 > **Sommer** | *26 July 2025* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: Amazon contact is helpful to customers when it comes to return and delivery for the customer’s orders. > > **Cons**: I’m not too familiar with Amazon Connect. I never used Amazon Connect before. Anyone would have to call customer service for help. ----- ### "0616262636" — 5.0/5 > **Ahmed** | *20 July 2025* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Amazon is a global company for buying, selling and delivering to the home. This is a good company.go > > **Cons**: When the goods arrived, I did not like the refund from the company party with the shipper.the time72 > > I have purchased several times and everything is fine. All appreciation and respect to all the workers. ----- ### "Amazon Connect Could Do Better" — 3.0/5 > **Sherelle** | *9 May 2025* | Warehousing | Recommendation rating: 5.0/10 > > **Pros**: I like the most about Amazon connect it shows a lot of information details about Amazon business, my schedule, how to get to work. How to connect with a manager or when to add more hours for extra work. > > **Cons**: It was very glitchy and sometimes the app won’t open. It doesn’t give accurate notifications to your phone when you have to go to work. I wasn’t able to check my phone on the basis of the managers added me in a extra day. > > It was a slight great experience with the app. Only thing I will say it was hard at times to get into the app and that my schedule was change every week. ----- ### "A game changer customer contact tool" — 4.0/5 > **Samuel** | *11 June 2025* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: I love the user friendly interface making it super smooth to navigate in the tool, the working speeds are modest > > **Cons**: The tool works smoothly so far and i have not experienced many issues to date only downside is that some features have issue working. ----- ### "Amazon connect" — 4.0/5 > **Mindi** | *20 May 2025* | Business Supplies & Equipment | Recommendation rating: 1.0/10 > > **Pros**: Amazon Connect offers a core set of features for handling calls and chats, with integrations with other AWS services for more advanced functionalities > > **Cons**: It disconnects a lot always had issues with quality connection, no support and freezes a lot. Spent a lot of time refreshing > > I wouldn't say it was terrible but I wouldn't recommend it either, It is easy to access and nice to have the call flow ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.co.nz/software/2057092/amazon-connect?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/2057092/amazon-connect) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data