---
description: Learn how Pointel Configuration Management Solution can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Pointel Configuration Management Solution Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Change Management Software](/directory/971/change-management/software) > [Pointel Configuration Management Solution](/software/2055721/pointel-configuration-management-solution)

# Pointel Configuration Management Solution

Canonical: https://www.getapp.co.nz/software/2055721/pointel-configuration-management-solution

> CMS is an online configuration management tool that lets your operators audit, monitor and configure the Genesys infrastructure. It gives a clear picture of the entire change management process lifecycle. CMS helps track and manage an object change throughout its whole life cycle.
> 
> Verdict: Rated **5.0/5** by 5 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Pointel Configuration Management Solution

Protects against unauthorized \& duplicate configuration server parameter modifications that end with cost reduction. Reinforce and strengthen your contact center performance. Better quality of service with faster restoration capability. Records a high volume of real-time data.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 5 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Pointel
- **Founded**: 18

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, Germany, South Africa, Switzerland, United Kingdom, United States

## Features

- Activity Tracking
- Alerts/Notifications
- Audit Trail
- Change Management
- Change Tracking
- Configuration Management
- Data Visualisation
- Performance Monitoring

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- 24/7 (Live rep)

## Category

- [Change Management Software](https://www.getapp.co.nz/directory/971/change-management/software)

## Related Categories

- [Change Management Software](https://www.getapp.co.nz/directory/971/change-management/software)
- [CMDB Software](https://www.getapp.co.nz/directory/1141/cmdb/software)
- [Contact Centre Software](https://www.getapp.co.nz/directory/593/contact-center/software)
- [Configuration Management Tools](https://www.getapp.co.nz/directory/2067/configuration-tools/software)

## Alternatives

1. [Device42](https://www.getapp.co.nz/software/111013/device42) — 4.8/5 (59 reviews)
2. [Cloudaware](https://www.getapp.co.nz/software/127703/cloudaware) — 4.5/5 (2 reviews)
3. [OpenText Universal Discovery and CMDB](https://www.getapp.co.nz/software/2039783/ucmdb-cm) — 2.0/5 (2 reviews)
4. [ServiceNow](https://www.getapp.co.nz/software/9156/servicenow) — 4.5/5 (344 reviews)
5. [iTOP](https://www.getapp.co.nz/software/2079321/itop) — 4.1/5 (12 reviews)

## Reviews

### "CMS is awesome" — 5.0/5

> **Kendra** | *30 March 2018* | Recommendation rating: 10.0/10
> 
> **Pros**: I think CMS is great, the online configuration tools it offers are both practical and useful for everyone, I think it is one of the best companies in this field, since it has so much variety of content and is so useful and simple for customers, a wonder\!..
> 
> **Cons**: I really do not have any complaints just good words about it, excellent quality\! CMS does not disappoint me at all, it has no complexity and even someone completely oblivious to the subject, can use their services and understand everything without any problem and this is something that stands out, very useful for people who do not have much information about it \!

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### "The perfect tool to improve the treatment of my clients." — 5.0/5

> **Jeniriana** | *22 March 2018* | Recommendation rating: 10.0/10
> 
> **Pros**: Pointel allows me to have direct contact with my clients, creating a set of solutions oriented to each specific client. It also helps to minimize administrative expenses by offering profitable options that adapt to the level of my company. In a few words, it has developed a process to address the needs of my company and our clients.
> 
> **Cons**: This software is really useful because there is nothing more important than our clients, that's why I recommend it, because it is perfect to serve them with quality.

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### "cms review" — 5.0/5

> **Verified Reviewer** | *25 November 2018* | Insurance | Recommendation rating: 8.0/10
> 
> **Pros**: the way it intergrates customer information
> 
> **Cons**: having to reenter some customer information
> 
> my overall experience is good I work with this system every day so im pretty use to it

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### "Amazing program" — 5.0/5

> **Jose** | *15 March 2018* | Recommendation rating: 10.0/10
> 
> **Pros**: I was looking for a program that would help me with the management of my web pages and finally I found it. CMS is a program that does not require you to have experience because it is really simple to use, so much so that it allows visitors to my pages to make changes. It is so effective that it shows me every little change that is on my website and also shows me who did it, it helps a lot to maintain order. The CMS has significantly reduced my working day since it is responsible for tasks such as promotion and keeping my page updated. I recommend this program because it helps to know who specifically made a change in the page and also can configure any error that exists. It is a quality product that helps development.
> 
> **Cons**: I have no complaints about the site, everything has seemed excellent to me so far, I will continue to use the service for a long time.

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### "Love to work with this company" — 5.0/5

> **Brenda** | *1 April 2018* | Food & Beverages | Recommendation rating: 10.0/10
> 
> **Pros**: Love to work with this company. Excellent service and great quality, without thinking again. I recommend it a lot, it's amazing how the difference is noticed with the great treatment it gives to its customers and the service it offers.
> 
> **Cons**: I really do not have any complaints about CMS. I'm very happy with the services offered, great job...

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2055721/pointel-configuration-management-solution)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/pointel-configuration-management-solution/> |
| en-AE | <https://www.getapp.ae/software/2055721/pointel-configuration-management-solution> |
| en-AU | <https://www.getapp.com.au/software/2055721/pointel-configuration-management-solution> |
| en-CA | <https://www.getapp.ca/software/2055721/pointel-configuration-management-solution> |
| en-GB | <https://www.getapp.co.uk/software/2055721/pointel-configuration-management-solution> |
| en-IE | <https://www.getapp.ie/software/2055721/pointel-configuration-management-solution> |
| en-NZ | <https://www.getapp.co.nz/software/2055721/pointel-configuration-management-solution> |
| en-SG | <https://www.getapp.sg/software/2055721/pointel-configuration-management-solution> |
| en-ZA | <https://www.getapp.za.com/software/2055721/pointel-configuration-management-solution> |

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