---
description: Learn how ClearTouch Operator can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
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title: ClearTouch Operator Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [ClearTouch Operator](/software/2055543/cleartouch-operator)

# ClearTouch Operator

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> ClearTouch is a cloud-hosted contact center platform provider, specializes in enhancing the customer experience of organizations in BPOs, consumer goods, and services, healthcare, insurance, and banking
> 
> Verdict: Rated **4.6/5** by 36 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of ClearTouch Operator

Workforce management – Our platform’s WFM helps you have the right number of agents available at the right time, to answer the forecasted volume of incoming calls at the desired service level, with quality.

List management service - Using LMS you can interact directly with your data. It provides you with a secure, auditable, and real-time environment to handle your data. LMS is a unique platform that allows you to handle your data in different ways.

Voice Analytics - Our platform uses advanced voice recognition technology to identify specific words, phrases, acoustic measures, call metadata, and even the amount of silence on a call to help your organization better understand your customers.

Omnichannel Communication - Our platform platform lets customers connect via voice, chat, email, SMS, WhatsApp, and social media—seamlessly. Agents get a single, unified view of every interaction, enabling faster resolutions, personalized support, and consistent experiences across all touchpoints

Real-Time Reporting \& Business Intelligence -  ClearTouch Intelligence \& Reporting equips contact centers with real-time dashboards, automated KPI tracking, and detailed reports. Monitor performance at a glance, proactively resolve issues with data-driven insights, and save hours with instant reporting. Built-in compliance with PCI-DSS and GDPR ensures every decision is secure, accurate, and customer-first.

Integration and Automation - ClearTouch Integration \& Automation makes your contact center smarter by seamlessly connecting with CRMs like Salesforce, Zendesk, and Zoho. Eliminate repetitive tasks, sync customer data in real time, and streamline workflows across systems. With faster setup, easy scaling, and compliance-ready design, you can deliver more personalized customer experiences with less manual effort.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 36 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: ClearTouch Connect
- **Founded**: 2000

## Commercial Context

- **Pricing model**: Other (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: India

## Features

- API
- Audio/Video Conferencing
- Auto-Dialer
- CRM
- Call Centre Management
- Call Recording
- Call Routing
- Campaign Management
- Canned Responses
- Chat/Messaging
- Customer History
- Dashboard
- IVR
- List Management
- Live Chat
- Monitoring
- PCI Compliance
- Predictive Dialer
- Workforce Management

## Integrations (1 total)

- Freshdesk

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)

## Category

- [Call Centre Software](https://www.getapp.co.nz/directory/275/call-center/software)

## Related Categories

- [Call Centre Software](https://www.getapp.co.nz/directory/275/call-center/software)
- [Contact Centre Software](https://www.getapp.co.nz/directory/593/contact-center/software)
- [Business Intelligence Tools](https://www.getapp.co.nz/directory/318/business-intelligence/software)
- [IVR Software](https://www.getapp.co.nz/directory/289/ivr/software)
- [Workforce Management Software](https://www.getapp.co.nz/directory/267/workforce-management/software)

## Alternatives

1. [Bitrix24](https://www.getapp.co.nz/software/90602/bitrix24) — 4.2/5 (984 reviews)
2. [Aircall](https://www.getapp.co.nz/software/100333/aircall) — 4.2/5 (458 reviews)
3. [JustCall](https://www.getapp.co.nz/software/2047760/justcall) — 4.1/5 (223 reviews)
4. [CloudTalk](https://www.getapp.co.nz/software/114835/cloudtalk) — 4.4/5 (268 reviews)
5. [CommPeak Dialer](https://www.getapp.co.nz/software/2069424/commpeak-dialer) (0 reviews)

## Reviews

### "Very good software" — 4.0/5

> **shashi** | *12 December 2022* | Hospital & Health Care | Recommendation rating: 8.0/10
> 
> **Pros**: All features are good except few which I have mentioned
> 
> **Cons**: Whenever you dial from the software, if someone tries to reach out to the number, it says invalid number which needs to be corrected
> 
> Good

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### "Feedback" — 5.0/5

> **Srinivas** | *21 March 2023* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Cleartouch has product which helped us in improving our performance especially the IVR  solution \& al so Speed of implementation is appreciable
> 
> **Cons**: None as of now, We would want company to be always upgraded with new features available in market
> 
> Very Good, delivers the requirement within timelines

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### "Every thing is very good about the system" — 5.0/5

> **Akansha** | *29 March 2023* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: messages and  chats quality i like most about cleartouch cloud cantact center platform
> 
> **Cons**: we can not heart proper voice from customer
> 
> messages is helping me for giving information to customer

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### "Review of cleartouch cloud contract contact center platform" — 5.0/5

> **Selva ganesh** | *10 August 2023* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: 24/7 customer support with multilingual capabilities, it is the only one platform with no long term contract,seamless integration with CRM and other systems. reporting and analysis is best when compared to other. ease of use is very high.
> 
> **Cons**: Get regular feedback from customer to improve the service. Numerous spam calls are made to the number, and it is difficult to take callbacks. Quick call-missed alerts via SMS or email can assist representatives reach customers.

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### "Best and Easy Dialer" — 5.0/5

> **Yash** | *21 March 2023* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: Support, is the one of the best thing TCN team have. This is one of the best dialers I've came across in my 4 year carrer.
> 
> **Cons**: Everything is great, I can't complaint about TCN

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## Links

- [View on GetApp](https://www.getapp.co.nz/software/2055543/cleartouch-operator)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-communications-software/a/cleartouch-operator/> |
| en-AE | <https://www.getapp.ae/software/2055543/cleartouch-operator> |
| en-AU | <https://www.getapp.com.au/software/2055543/cleartouch-operator> |
| en-CA | <https://www.getapp.ca/software/2055543/cleartouch-operator> |
| en-GB | <https://www.getapp.co.uk/software/2055543/cleartouch-operator> |
| en-IE | <https://www.getapp.ie/software/2055543/cleartouch-operator> |
| en-NZ | <https://www.getapp.co.nz/software/2055543/cleartouch-operator> |
| en-SG | <https://www.getapp.sg/software/2055543/cleartouch-operator> |
| en-ZA | <https://www.getapp.za.com/software/2055543/cleartouch-operator> |

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