--- description: Learn how SMS-iT can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SMS-iT Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [All-in-One Marketing Platforms](/directory/310/online-marketing/software) > [SMS-iT](/software/2055157/sms-it) # SMS-iT Canonical: https://www.getapp.co.nz/software/2055157/sms-it Page: 1 / 2\ Next: [Next page](https://www.getapp.co.nz/software/2055157/sms-it?page=2) > SMS-iT is a semi-sentient communication-focused CRM for sales and marketing. It is an all-in-one system designed for infinite growth, providing a comprehensive suite of tools for lead acquisition, client nurturing, sales management, and client retention. > > Verdict: Rated **4.6/5** by 26 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of SMS-iT SMS-iT CRM offers a plethora of benefits for businesses seeking to streamline their sales and marketing processes, enhance customer engagement, and drive growth. Here are some of the key advantages: All-in-One Solution: SMS-iT CRM provides a comprehensive suite of tools for lead acquisition, client nurturing, sales management, and client retention, consolidating various aspects of customer relationship management into a single platform. Smart Tools: With over 22 smart tools, including auto responders, chatbots, birthday SMS wishes, contests, and more, SMS-iT CRM enables businesses to automate tasks, engage customers effectively, and optimize marketing efforts. Enhanced Communication: SMS-iT CRM facilitates seamless communication with customers through various channels such as SMS, email, and social media, ensuring timely and personalized interactions. Improved Customer Engagement: By leveraging features like mobile coupons, loyalty programs, polls, and Q\&A SMS bots, businesses can foster deeper connections with customers, increase brand loyalty, and gather valuable feedback. Cost Savings: SMS-iT CRM helps businesses save costs on monthly software expenses by providing a scalable solution tailored to their needs, eliminating the need for multiple disparate tools and systems. Advanced AI Capabilities: With built-in artificial intelligence and advanced AI capabilities, including GPT (Generative Pre-trained Transformer), businesses can enhance communication, automate tasks, and provide personalized experiences to customers. Integration Capabilities: SMS-iT CRM seamlessly integrates with various systems and platforms, allowing businesses to leverage existing tools and data, streamline workflows, and improve efficiency. Scalability: Designed for infinite growth, SMS-iT CRM scales with businesses as they expand, offering flexible pricing plans and customizable features to accommodate evolving needs. Security and Compliance: SMS-iT CRM prioritizes security and compliance, ensuring that sensitive customer data is protected and that businesses adhere to relevant regulations and standards. Innovative Features: With features like SIM card integration, blockchain, IoT capabilities, and a robust ecosystem of SMS gateways, SMS-iT CRM stands out as a cutting-edge solution tailored to help businesses stay ahead of the curve. Overall, SMS-iT CRM empowers businesses to optimize their sales and marketing efforts, improve customer relationships, and drive sustainable growth in today's competitive landscape. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 26 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SMS-iT ## Commercial Context - **Starting Price**: US$299.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Key Features Flat Rate SMS MMS/RCS Fax Voice Toll-Free \# Outbound Toll-Free \# Inbound Free Mobile Number Free Inbound Messages Global - Outside US/CA Daily Send Limit Super Speed Unlimited Messaging 42+ Smart Features Smart Database Unlimited Keywords Voice/Fax Buy Mobile Numbers Sim-card Required Rollover Credits API \& Integrations Unlimited Contacts Unlimited User Seats Dedicated Manager Support 24hrs/7 days - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - 2-Way Messaging - A/B Testing - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Asset Tracking - Automated Responses - Automated Scheduling - Autoresponders - Big Data Analytics - CAN-SPAM Compliance - CRM - Campaign Analytics - Campaign Management - Campaign Planning - Campaign Scheduling - Campaign Segmentation - Click Tracking ## Integrations (26 total) - AWeber - ActiveCampaign - Bandwidth - Benchmark - Brevo - Campaign Monitor by Marigold - ChatGPT - Constant Contact - GetResponse - Gmail - Kit - Mailchimp - Omnisend - Plivo - Selldone ... and 11 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [All-in-One Marketing Platforms](https://www.getapp.co.nz/directory/310/online-marketing/software) ## Related Categories - [All-in-One Marketing Platforms](https://www.getapp.co.nz/directory/310/online-marketing/software) - [Artificial Intelligence (AI) Software](https://www.getapp.co.nz/directory/1397/artificial-intelligence/software) - [Lead Management Software](https://www.getapp.co.nz/directory/339/lead-management/software) - [CRM Software](https://www.getapp.co.nz/directory/230/crm/software) - [Marketing Automation Software](https://www.getapp.co.nz/directory/308/marketing-automation/software) ## Alternatives 1. [Omnisend](https://www.getapp.co.nz/software/112199/omnisend) — 4.7/5 (836 reviews) 2. [Marketing 360](https://www.getapp.co.nz/software/104247/marketing-360) — 4.5/5 (1132 reviews) 3. [SalesNexus](https://www.getapp.co.nz/software/20398/salesnexus-crm-and-email-marketing) — 4.5/5 (64 reviews) 4. [Bitrix24](https://www.getapp.co.nz/software/90602/bitrix24) — 4.2/5 (984 reviews) 5. [Ontraport](https://www.getapp.co.nz/software/2001167/ontraport) — 4.2/5 (89 reviews) ## Reviews ### "SMS-iT is a MUST for all marketers." — 5.0/5 > **Ronnie** | *21 November 2022* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: SMS-iT is the best SaaS software I have purchased so far. It's the perfect solution for my business, from finding prospects and converting them into clients to retaining existing clients by keeping them engaged and updated with my business. What amazes me most is the rockstar community that is very involved in supporting each other and providing great feedback and suggestions to improve the product further. The weekly webinars are insightful and focus on helping businesses grow using the product. The price? You won't believe it is so inexpensive, given the value you can get from the product. If there's one marketing tool you need to have, it should definitely be SMS-iT\! > > **Cons**: More of a need for a customized experience. Good thing is, the community and SMS-iT are constantly coordinating to further improve the product and its service. ----- ### "This is the Real Deal SMS Marketing Platform" — 5.0/5 > **Verified Reviewer** | *24 June 2022* | Graphic Design | Recommendation rating: 10.0/10 > > **Pros**: I had a Zoom walkthrough today with \[SENSITIVE CONTENT\] to get the platform set up for me. I was blown away by his understanding of my needs as a marketing services agency. For my particular use case, \[SENSITIVE CONTENT\] set up some demos that we tested on my own mobile device and they were "spot on" with exactly what I needed. This platform is super robust with features that I don't currently need, but as I scale my agency offerings, I surely will have a need for them down the road. Can't wait for the next release (2.0), which will include "dynamic" QR codes and some other bells and whistles. I found that \[SENSITIVE CONTENT\] is totally legit and is also a registered business with the FCC - \[SENSITIVE CONTENT\] \[SENSITIVE CONTENT\] - You rock bro\! Thanks for the awesome and valuable 90 minutes on Zoom to learn the basics and some of the advanced features of your amazing platform. > > **Cons**: Dynamic QR codes are not available yet, but will be included with the 2.0 release :-) ----- ### "BEWARE - Dishonet, Deceiptful And Completely Lacking Integrity." — 3.0/5 > **Esat** | *12 September 2023* | Financial Services | Recommendation rating: 0.0/10 > > **Pros**: I did not get to use the service well as the help centre did not work, the chat support was down, and functions did not work as advertised. The marketing worked, i got sucked in. > > **Cons**: They have advertised on the main site the integrations of the service, I signed up and after a few days of trying to speak to someone as the help centre chat ect was down got told the integrations advertised on the website are not yet working.I then requested to have my account paused until this is working, I was told this was not an option.I got told I could request a refund then once i did was told they do not offer refunds?? Even though they are advertising features on the website that are not working.THE ACTIVE CAMPAIGN LOGO IS ON THEIR LANDING PAGE, THERE IS NO WARNING OR NOTE OF THIS NOT WORKING. I then requested to have the account paused and ill try to resume this when its operational. was told no again, also that if I canceled my plan next time when the features are live the price would be more than double so pretty much a threating or stronge-arming me to stay.So not only can i not get a refund of money for a service which is adversited but is not currently operational.They lied in a reply to my review. you can email me and i will send you the transcript proving their public lie. > > They are a start-up which is fair enough, if they communicated this i would be more understanding. but to outright lie about your products capability, lying about leting me know it being some sort of special grandfather offer ect to try make themselves look honorable.Do not trust these crooks with your business, data or in any other reason. ----- ### "SMS-iT is the GOAT\!" — 4.0/5 > **Kristin** | *19 November 2022* | Online Media | Recommendation rating: 9.0/10 > > **Pros**: I started out using the Decentralized version but have finally begun to get into the Cloud version. My biggest pro for the Cloud version is that it is less of a hassle to use since you're using SMS-iT's resources as opposed to those of a third party like Twilio. I also like the user interface, but having seen a preview, I am eagerly waiting for version 2.0, which looks even better\!Customer support is pretty friendly and prompt. I have only had 1 instance where I felt like we were going round in circles. Also, they are quick to let you know when they have to forward your issue to the tech department. > > **Cons**: Sometimes, after waiting for Customer Support, they have to turn the problem over to Tech Support, so sometimes it takes longer than 24 hours for them to resolve it. > > \[SENSITIVE CONTENT\] and genius programmer behind the scenes (remember the wizard behind the curtain in the Wizard of Oz) still manages to be \*very\* present for customer questions and issues. He's so brilliant, sometimes his answers go whizzing over my head\! Then again, I also know that \[SENSITIVE CONTENT\] brings you back down to earth when you try to overcomplicate something that has a simple solution.If you have, or want to have, the younger generations as customers/clients, sms marketing via SMS-iT is seriously something you should consider and then act on\! Be proactive rather than reactive\! After all, the times, they are a-changin' - don't get left behind. SMS-iT represents the future of omni-channel marketing, allowing you to be everywhere your customers are. ----- ### "My Journey in SMS-iT" — 5.0/5 > **Kheir** | *19 November 2022* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The interface of the platform is very user-friendly. I loved the Smart Tools and how to use them. The price of the plan is so cheap compared to other text messaging platforms. The customer service of SMS-iT team is very responsive. > > **Cons**: It may sometimes feel like the service is lagging, but this is understandable and can be fixed by the Tech Team. > > SMS-IT is a cloud-based SMS customer engagement platform that helps businesses to better understand and engage with their customers through text messaging. SMS-IT provides a variety of features including powerful text messaging analytics, real-time customer insights, and powerful customer management tools. SMS-IT helps businesses to improve customer engagement, increase customer loyalty, and reduce customer churn. You'll be shocked by the new features of V2.0. We're really looking forward to this release\! ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.co.nz/software/2055157/sms-it?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/2055157/sms-it) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data