---
description: Learn how Zenvia Customer Cloud can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
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title: Zenvia Customer Cloud Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/1139/customer-communications-management/software) > [Zenvia Customer Cloud](/software/2055061/sirena)

# Zenvia Customer Cloud

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> Cloud-based omnichannel CX platform for SMBs and enterprises, unifying AI chatbots, CDP, and campaign tools across channels.
> 
> Verdict: Rated **4.1/5** by 359 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Zenvia Customer Cloud

\* Covers the full customer journey — attraction, conversion, service, and retention — in a single platform, reducing dependency on multiple disconnected tools.
\* Centralizes omnichannel communication across WhatsApp, Instagram, email, voice, and more, preserving conversation context and history across all touchpoints.
\* AI-powered chatbots automate repetitive customer interactions continuously across channels, freeing agents to focus on complex cases.
\* The built-in CDP aggregates and segments customer data, supporting targeted campaigns and personalized outreach based on behavioral and transactional profiles.
\* Multi-agent inbox with routing and role-based access allows support and sales teams to manage high conversation volumes collaboratively and efficiently.
\* Campaign management tools enable marketing teams to design, schedule, and track outreach across multiple channels from a unified interface.
\* Real-time reporting dashboards provide visibility into conversation volumes, agent performance, and campaign results, supporting data-driven operational decisions.
\* Native integrations with CRM and e-commerce platforms connect customer interaction data with existing business systems, reducing manual data handling.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.1/5** | 359 Reviews |
| Ease of Use | 4.2/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 3.8/5 | Based on overall reviews |
| Features | 3.8/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Zenvia Mobile
- **Founded**: 2004

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Other (Free version available)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, Portuguese, Spanish
- **Available Countries**: Brazil

## Features

- AI/Machine Learning
- API
- Appointment Scheduling
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Chatbot
- Communication Management
- Customisable Templates
- File Sharing
- For Sales Teams/Organizations
- Group Messaging
- Human Handover
- Inbox Management
- Interaction Tracking
- Lead Distribution
- Lead Management
- Lead Qualification
- Live Chat

## Integrations (6 total)

- Messenger
- Meta for Business
- PayPal
- Salesforce Platform
- Shopify
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Customer Communications Management Software](https://www.getapp.co.nz/directory/1139/customer-communications-management/software)

## Related Categories

- [Customer Communications Management Software](https://www.getapp.co.nz/directory/1139/customer-communications-management/software)
- [AI Sales Assistant Software](https://www.getapp.co.nz/directory/3872/ai-sales-assistant/software)
- [Virtual Assistant Software](https://www.getapp.co.nz/directory/3844/virtual-assistant/software)
- [Cloud Communication Platforms](https://www.getapp.co.nz/directory/1631/cloud-communication-platform/software)
- [Live Chat Software](https://www.getapp.co.nz/directory/561/live-chat/software)

## Alternatives

1. [WhatsApp](https://www.getapp.co.nz/software/2035411/whatsapp) — 4.7/5 (16457 reviews)
2. [Slack](https://www.getapp.co.nz/software/91563/slack) — 4.7/5 (24197 reviews)
3. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1788 reviews)
4. [Tidio](https://www.getapp.co.nz/software/105081/tidio-chat) — 4.7/5 (590 reviews)
5. [Pipedrive](https://www.getapp.co.nz/software/90507/pipedrive) — 4.5/5 (3058 reviews)

## Reviews

### "highly recommended system for contact management" — 5.0/5

> **José Luis** | *10 June 2020* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: it is used to manage a large volume of inquiries and to create reminders
> 
> **Cons**: sometimes technical problems occur causing delay in the delivery of information

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### "Magnificent work tool" — 5.0/5

> **Gama** | *1 June 2020* | Executive Office | Recommendation rating: 10.0/10
> 
> **Pros**: The simple fact of having contact with the client immediately and easily is what I like the most. Integration with our Facebook is super easy and my clients are delighted.
> 
> **Cons**: It would be very helpful if the client could enter their email automatically when sending a WhatsApp, in this way we could have their cell phone number and email, but in general I love it like this.
> 
> When the client needs immediate help, just enter his WhatsApp application and send us a message and we can answer him and solve his problem immediately, without wasting time writing an email.

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### "easy and intuitive" — 3.0/5

> **Mariano** | *29 April 2020* | Retail | Recommendation rating: 9.0/10
> 
> **Pros**: The practicality to use it, the reports it generates and the controls that can be done on the operators
> 
> **Cons**: waiting times in databases with a lot of data

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### "Intuitive and easy to implement software" — 4.0/5

> **Graciela** | *29 April 2020* | Hospital & Health Care | Recommendation rating: 8.0/10
> 
> **Pros**: It is intuitive when carrying changes.

Implementations according to needs and responses with effective solutions
> 
> **Cons**: Maybe you can be more accessible with whatapps answers that sometimes do not apply to my business
> 
> We are comfortable with the software.
It is very institutional, when defining changes.
Very easy training is given in compression.
Whenever we need support they are giving us a hand.

It has given us a great help in reordering our client portfolio.
Needless to say, I recommend them.

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### "Intuitive and value-oriented" — 4.0/5

> **Jorge** | *14 September 2020* | Hospital & Health Care | Recommendation rating: 8.0/10
> 
> **Pros**: Sirena has a simple and whatsapp-like design, that makes it very intuitive to be used. Really simple. In terms of functionality it counts with almost all you need, without complexity.
> 
> **Cons**: The platform is not so stable. Frequently appears delays in messaging sent/received, and sometimes the platform has some functions not working well. The customer support in many times do not have a solution or an estimation of when the problems would be solved.
> 
> I recommend Sirena as the best solution, at least in LatinAmerica, for managing whatsapp for sales teams.

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## Links

- [View on GetApp](https://www.getapp.co.nz/software/2055061/sirena)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/zenvia-conversion/> |
| en-AE | <https://www.getapp.ae/software/2055061/sirena> |
| en-AU | <https://www.getapp.com.au/software/2055061/sirena> |
| en-CA | <https://www.getapp.ca/software/2055061/sirena> |
| en-GB | <https://www.getapp.co.uk/software/2055061/sirena> |
| en-IE | <https://www.getapp.ie/software/2055061/sirena> |
| en-NZ | <https://www.getapp.co.nz/software/2055061/sirena> |
| en-SG | <https://www.getapp.sg/software/2055061/sirena> |
| en-ZA | <https://www.getapp.za.com/software/2055061/sirena> |
| es | <https://www.getapp.es/software/2055061/sirena> |
| es-CL | <https://www.getapp.cl/software/2055061/sirena> |
| es-CO | <https://www.getapp.com.co/software/2055061/sirena> |
| es-MX | <https://www.getapp.com.mx/software/2055061/sirena> |
| pt | <https://www.getapp.com.br/software/2055061/sirena> |
| pt-PT | <https://www.getapp.pt/software/2055061/sirena> |

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