---
description: Learn how Botco.ai can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Botco.ai Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Botco.ai](/software/2052820/botco-ai)

# Botco.ai

Canonical: https://www.getapp.co.nz/software/2052820/botco-ai

> Botco.ai is a conversational CRM platform that allows businesses to automate interactions with customers over chat channels, including Facebook Messenger, WeChat, Kik, Skype and Slack. This is an exciting time to be at the intersection of AI and messaging applications as marketing automation.
> 
> Verdict: Rated **4.8/5** by 4 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of Botco.ai

Convert in-session. Make it easy for users to engage and find what they need using intelligent chat.

Provide consistent and instant answers 24/7/365 to Tier 1 and Tier 2 questions to improve engagement and prevent loss of potential new clients to competitors.

Utilize conversational insights to inform and optimize marketing campaigns and new products and services.

Generate more qualified leads by educating web visitors without increasing headcount.

Eliminate wait times and inconsistent answers from live agents by streamlining responses to mundane consumer discovery questions to scale with growing companies and their influx of inquiries.

Connect to a system of record to send a transcript of customer interaction from a conversational platform to better inform live agents of intent and customer needs to have more meaningful and productive human-to-human conversations.

Enhanced security can encrypt data and
protects personally identifiable information
and remains HIPAA compliant.

AI-based solutions grow more intelligent
with each encounter and utilize every bit of
learning in subsequent chats.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 4 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Botco.ai

## Commercial Context

- **Starting Price**: US$1,990.00
- **Pricing model**: Usage Based
- **Pricing Details**: Starting at $1990 per month
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Spanish
- **Available Countries**: United States

## Features

- AI/Machine Learning
- CRM
- Chat Transcript
- Chatbot
- Code-free Development
- Contextual Guidance
- Generative AI
- Intent Recognition
- Multi-Channel Communication
- Natural Language Processing
- Reporting/Analytics

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Live Chat Software](https://www.getapp.co.nz/directory/561/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.getapp.co.nz/directory/561/live-chat/software)
- [Conversational AI Platforms](https://www.getapp.co.nz/directory/1647/conversational-ai-platform/software)
- [HIPAA Compliance Software](https://www.getapp.co.nz/directory/1727/hipaa-compliance/software)
- [Conversational Marketing Platforms](https://www.getapp.co.nz/directory/1659/conversational-marketing-platform/software)

## Alternatives

1. [Fathom](https://www.getapp.co.nz/software/2071295/fathom-1) — 5.0/5 (807 reviews)
2. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1753 reviews)
3. [Birdeye](https://www.getapp.co.nz/software/112535/birdeye) — 4.7/5 (702 reviews)
4. [Dialpad](https://www.getapp.co.nz/software/103849/dialpad-sell) — 4.2/5 (562 reviews)
5. [Wing](https://www.getapp.co.nz/software/2048582/wing) — 4.8/5 (69 reviews)

## Reviews

### "A solution for assisting a large volume of consumers" — 5.0/5

> **Shane** | *18 January 2022* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: - We are very impressed with the Botco.ai chatbot’s ability to assist with such a large volume of consumer’s in answering important questions and then if needed, route those consumers into our ticketing system for an agent to respond.  
- A key feature for us is that Botco.ai is a HIPAA-compliant platform which allows us to have meaningful conversations with consumers who are seeking vaccine information through MyIR (our vaccine record keeping app) and through multiple State health departments.  
- By using Botco.ai, we have been able to handle millions of consumer questions about vaccine records without always having to burden our call center. We are easily able make changes to conversations in real time, giving consumers the latest updates as vaccination information changes.
> 
> **Cons**: - Unfortunately, Botco.ai has not yet been able to integrate into our ticketing support software and has only been able to send email responses to the system instead.  The good news is that Botco is working with our IT folks to see if they can get integrated in.  We look forward to that change.
> 
> \- The support team at Botco.ai has our back and has been very responsive in all that we have needed to get the chatbot up and keeping things running smooth.  We are very pleased\!\!

-----

### "Potente software di chatbot che può automatizzare le interazioni con i clienti tramite AI" — 5.0/5

> **Giuseppe** | *12 April 2023* | Management Consulting | Recommendation rating: 8.0/10
> 
> **Pros**: Piattaforma estremamente potente e stabile, ampie possibilità di configurazione, naturalezza di espressione del chatbot, elevata efficacia nel processo di acquisizione del cliente, capacità di alleggerire il lavoro di un customer care fisico.
> 
> **Cons**: Nessun inconveniente tecnico riscontrato, considerata l'alta efficacia del sistema. I costi periodici possono risultare abbastanza consistenti per una piccola attività.
> 
> Questo software di chatbot è stato testato per circa sei mesi per l'attività online di un cliente che necessitava di alleggerire il carico di lavoro del proprio customer care e ridurne i costi. La piattaforma, una volta configurata a dovere, si è rivelata estremamente efficace nell'assistere i clienti soprattutto nelle scelte basilari del configuratore online e nel comprendere gli strumenti più semplici, portandoli spesso in autonomia a conclusione del processo di acquisto senza necessità di ulteriore assistenza.

-----

### "Botco.ai \[botco.ai\] meets our SaaS needs and helps us save lives\!" — 4.0/5

> **Mia** | *22 June 2022* | Health, Wellness & Fitness | Recommendation rating: 8.0/10
> 
> **Pros**: Botco.ai \[botco.ai\] is a HIPAA-compliant platform which is extremely necessary for the substance abuse category. Their intelligent chat can handle multiple flows 24/7 simultaneously while guiding users through various funnels to generate positive returns from a MQL. This has allowed the platform to educate our users and quite literally save their lives while directing the ones who need help to the right place. Botco.ai \[botco.ai\]’s integrated dashboard also provides on-demand insights and data. Not only are we able to get consumer behavior insights, we identify trends to further improve the user experience. Botco.ai \[botco.ai\]’s customer support team is always ready and willing to help in a moment’s notice and I would highly recommend them\!
> 
> **Cons**: There are some capabilities such as a database of lead contacts and revenue goals that are on Botco.ai’s roadmap that are not live that will provide further enhancement to an already great product.

-----

### "Botco.ai is a great platform" — 5.0/5

> **Hrvojka** | *13 January 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Botco.ai is a HIPAA-compliant platform which is crucial for our business, it allows us to provide complete and accurate guidance to our users. The Botco.ai integrated dashboard gives us invaluable analytics data. This allows us to not only understand consumer behavior, but also improve our user experience. Their customer support team is the best\! They are always available to help and their expertise has been critical in creating effective workflows.
> 
> **Cons**: The Botco team is currently working to improve the dashboard metrics to have a live view reporting key metrics. That is going to make the software even better.

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2052820/botco-ai)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/emerging-technology-software/a/botco-ai/> |
| en-AE | <https://www.getapp.ae/software/2052820/botco-ai> |
| en-AU | <https://www.getapp.com.au/software/2052820/botco-ai> |
| en-CA | <https://www.getapp.ca/software/2052820/botco-ai> |
| en-GB | <https://www.getapp.co.uk/software/2052820/botco-ai> |
| en-IE | <https://www.getapp.ie/software/2052820/botco-ai> |
| en-NZ | <https://www.getapp.co.nz/software/2052820/botco-ai> |
| en-SG | <https://www.getapp.sg/software/2052820/botco-ai> |
| en-ZA | <https://www.getapp.za.com/software/2052820/botco-ai> |
| fr | <https://www.getapp.fr/software/2052820/botco-ai> |
| fr-BE | <https://fr.getapp.be/software/2052820/botco-ai> |
| fr-CA | <https://fr.getapp.ca/software/2052820/botco-ai> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare and Evaluate small business software. GetApp New Zealand has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.co.nz","url":"https://www.getapp.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.co.nz/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Botco.ai","description":"Botco.ai helps businesses identify gaps and opportunities to grow and scale successfully by interacting with your online traffic through intelligent chat. We handle the tier 1 and tier 2 questions with our Natural Language Understanding algorithms and deliver answers via our conversational AI assistant to be able to help your consumer and patient instantly. \n\nThis is a game changer because now your potential customers no longer have to wait or call in, in order to make a decision to sign up or use one of your services. By answering their questions and converting them in session while their intent is high we are then able to gather their lead information and pass it into your current system of record.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/efa5e89f-254b-48bd-a0bc-323e35f9eda1.png","url":"https://www.getapp.co.nz/software/2052820/botco-ai","@id":"https://www.getapp.co.nz/software/2052820/botco-ai#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":4},"offers":{"price":"1990","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.co.nz/software/2052820/botco-ai#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/561/live-chat/software","@type":"ListItem"},{"name":"Botco.ai","position":3,"item":"/software/2052820/botco-ai","@type":"ListItem"}]}]}
</script>