About Solutionreach
Solutionreach is a patient engagement platform designed for healthcare practices of all sizes, including primary care, multi-unit operations, and specialty practices. With this solution, healthcare teams can access a comprehensive set of capabilities including website management, online scheduling, reputation management, follow-up surveys, patient portal, telehealth, and more.
Solutionreach provides smart appointment reminders that are shared with patients via text using an actual office phone number. With digital intake forms, patients can click on a direct link to review and sign pre-filled forms using their mobile devices. Additionally, practices can send out group messages based on specific patient criteria, such as age, procedure code, gender, etc. Groups can also be contacted due to inclement weather, doctor absences, and other reasons. Other Solutionreach features include lead tracking, SEO management, social media monitoring, reporting/analytics, team chat, and more.
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Reviews
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- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Solutionreach
Reviewed on 13/08/2018
Overall experience is a positive one!
Overall experience is a positive one!
Pros
Solutionreach has helped grow our office tremendously. We have been able to reach out to people that we haven't seen in years, and remind them that they need an eye appointment. I think the biggest thing that our patients comment on is how they love all of the appointment reminders. We all lead busy lives and a few reminders are always helpful. I feel like our office has had a steady schedule since we've had solutionreach.
Cons
The only complaint I have is that we have Solutionreach customer service asking to do a free trial of some of the add on's that they have from time to time. They set it up and tell us that they will contact us when the trial is over to see if we want to add it to our subscription. The first time we did that we didn't receive a call and they automatically put that service on our account. They told us that it couldn't be taken off for a year because it wasn't cancelled in the appropriate time (event though they were going to call us). My advice is to make sure you call and cancel a few days before the trial is up.
- Industry: Health, Wellness & Fitness
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Solution Reach for Your Physician Practice
Reviewed on 12/09/2019
This product has allowed me to reduce 0.5 FTE due to less phone calls being received in the...
This product has allowed me to reduce 0.5 FTE due to less phone calls being received in the practice. With Solution Reach we have been able to be more responsive to our patients via text messaging when it comes to appointments and sending patients test results.
Pros
First and foremost this product is very user friendly.
Cons
The practice has not experienced any issues with this product.
Response from Solutionreach
Glad to hear the product has been such a help!
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
the worst customer service
Reviewed on 22/09/2020
Everything was going smoothly until COVID. Then the company automatically shut off the system so no...
Everything was going smoothly until COVID. Then the company automatically shut off the system so no messages were going out according to our settings. They didn't even let the providers know they were doing so.
Pros
I loved the ability to text pictures...
Cons
the customer service is horrible. We cancelled our contract with ample notice and they refuse to give us a refund on an over charge and refused to accept a written cancellation AND renewed our contract automatically. [SENSITIVE CONTENT HIDDEN] are no help
Reasons for Choosing Solutionreach
CostSwitched From
Dentrix EnterpriseReasons for Switching to Solutionreach
picture textingResponse from Solutionreach
Hi Karen, I'm so sorry to hear you had a poor experience with our support team. I understand that Dave spoke to you last week about allowing you to cancel your contract early. I'll have him follow up to see if we can come to an understanding.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Very happy with SR
Reviewed on 9/12/2021
Very pleased. We switched from Weave and have had no issues.
Very pleased. We switched from Weave and have had no issues.
Pros
The SMS is by far the best and most efficient way to communicate with our patients. It's been extremely helpful in reminding, confirming, rescheduling appointments. Our no show rate has decreased drastically.
Cons
Honestly I have no encountered any problems thus far. The software has been a huge improvement to our office.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
SolutionReach, Yes!
Reviewed on 28/02/2020
Using SolutionReach has defiantly freed up some value time for our staff. Not having to phone with...
Using SolutionReach has defiantly freed up some value time for our staff. Not having to phone with reminder calls, or worrying about recall notices a real plus. Knowing that our patients are not going un noticed on their special day.
Pros
I love that we have our patient reminders go through this program. I also love being able to send birthday greetings out to our patients. Sometimes that is the only greeting that they receive. I also like the survey that is sent out after an appointment, notifying us if there was a problem or if the patient left happy.
Cons
Being in an office where our demographic is the elderly it did take us a while to get our patients "okay" receiving text messages instead of phone calls from our office.
Response from Solutionreach
Thanks so much for the review, Jill. It's good to hear how Solutionreach is helping your practice.
Solutionreach FAQs
Below are some frequently asked questions for Solutionreach.Q. What type of pricing plans does Solutionreach offer?
Solutionreach offers the following pricing plans:
- Starting from: US$329.00/month
- Pricing model: Subscription
- Free Trial: Not Available
What's included in the Solutionreach platform: Two-way texting, HIPAA-consent, automated reminders, automated recall, appointment confirmation, quick message templates, message flagging, marketing campaigns, waitlist, customization, group messages, missed appointment messages, patient loyalty surveys, reports and analytics, robust patient newsletter template library, patient referrals, team chat, birthday messages.
Q. Who are the typical users of Solutionreach?
Solutionreach has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Solutionreach support?
Solutionreach supports the following languages:
English
Q. Does Solutionreach support mobile devices?
Solutionreach supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Solutionreach integrate with?
We do not have any information about what integrations Solutionreach has
Q. What level of support does Solutionreach offer?
Solutionreach offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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