---
description: Learn how Infoset can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Infoset Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Infoset](/software/2051269/infoset)

# Infoset

Canonical: https://www.getapp.co.nz/software/2051269/infoset

> Infoset is a omnichannel customer service platform, allowing users to manage calls, emails, social media, and more.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 3.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Infoset
- **Founded**: 2020

## Commercial Context

- **Starting Price**: US$23.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: CRM - $23/month
CALL CENTER - $39/month
PRO HUB - $207/month
ENTERPRISE HUB - Please contact Infoset for custom pricing.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, French, German, Italian, Turkish
- **Available Countries**: Türkiye

## Features

- Alerts/Escalation
- CRM
- Call Centre Management
- Chatbot
- Dashboard
- Email Management
- IVR
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Reporting & Statistics
- Support Ticket Management
- Third-Party Integrations

## Integrations (14 total)

- Amplitude
- Discourse
- Disqus
- Fathom
- Google Analytics 360
- Instagram
- Messenger
- Plausible Analytics
- Segment
- Shopify
- Telegram
- Twitter/X
- WhatsApp
- WordPress

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.getapp.co.nz/software/10317/freshdesk) — 4.5/5 (3408 reviews)
3. [Salesforce Sales Cloud](https://www.getapp.co.nz/software/90378/salesforce) — 4.4/5 (18768 reviews)
4. [LiveChat](https://www.getapp.co.nz/software/8385/livechat) — 4.6/5 (1715 reviews)
5. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "Easy way of sales funnel tracking" — 4.0/5

> **Alper** | *1 June 2022* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: Having chances to take action according to alert (reminder) and to-do-list system
Review of daily and weekly sales stages improvement
One platform to track segmentation based sales stages
> 
> **Cons**: Connection problems (sometimes)
Limited customization for exported Excel reports

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2051269/infoset)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/infoset/> |
| en-AE | <https://www.getapp.ae/software/2051269/infoset> |
| en-AU | <https://www.getapp.com.au/software/2051269/infoset> |
| en-CA | <https://www.getapp.ca/software/2051269/infoset> |
| en-GB | <https://www.getapp.co.uk/software/2051269/infoset> |
| en-IE | <https://www.getapp.ie/software/2051269/infoset> |
| en-NZ | <https://www.getapp.co.nz/software/2051269/infoset> |
| en-SG | <https://www.getapp.sg/software/2051269/infoset> |
| en-ZA | <https://www.getapp.za.com/software/2051269/infoset> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare and Evaluate small business software. GetApp New Zealand has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.co.nz","url":"https://www.getapp.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.co.nz/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Infoset","description":"Infoset is a omnichannel customer service platform.\n\nInfoset allows users to effectively manage all their support and sales channels such as business phones, email, live chat, chatbot, social media from a single platform, makes it easier to scale their business and increase sales.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/221e2cb9-6f60-4aa2-a16a-67c76342ed79.png","url":"https://www.getapp.co.nz/software/2051269/infoset","@type":"SoftwareApplication","@id":"https://www.getapp.co.nz/software/2051269/infoset#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":1},"offers":{"price":"23","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/231/customer-service/software","@type":"ListItem"},{"name":"Infoset","position":3,"item":"/software/2051269/infoset","@type":"ListItem"}],"@id":"https://www.getapp.co.nz/software/2051269/infoset#breadcrumblist"}]}
</script>