--- description: Learn how Netigate can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Netigate Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Text Mining Software](/directory/1161/text-mining/software) > [Netigate](/software/2051215/netigate) # Netigate Canonical: https://www.getapp.co.nz/software/2051215/netigate Page: 1 / 2\ Next: [Next page](https://www.getapp.co.nz/software/2051215/netigate?page=2) > Netigate is a platform for analysing feedback from customers and employees. Collect all feedback in one place, see trends and key insights, understand what drives your KPIs down, and take actions that improve customer and employee experience. Netigate is fully GDPR-compliant and ISO-certified. > > Verdict: Rated **4.6/5** by 25 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Netigate Quickly get started with Netigate, it's just a matter of days. Create surveys from templates or from scratch, and distribute them to maximise response rate - via e-mail, link, SMS, tablet or terminal, custom log-in list, website embed, two-way SMS, API or QR code. Get flexible reports which adapt to the needs of different stakeholders. See all customer and employee feedback in one place - surveys, public reviews, support center conversations, web forms, POS and on-site surveys, and more. Manage and analyse feedback in more than 120 languages. Understand what is driving your KPIs down and by how much, and take prompt actions to revert the trend. Improve KPIs such as NPS, eNPS, CSat, CES, and others by up to 3x. Be safe with full GDPR compliance, ISO certification and adherence to the strictest European regulations regarding data collection, security, management, and privacy. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 25 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Netigate - **Founded**: 2005 ## Commercial Context - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: 30-day free trial Please contact Netigate directly for pricing details - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Afrikaans, Albanian, Arabic, Bangla, Basque, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Italian, Japanese, Khmer, Korean, Latvian, Lithuanian, Macedonian, Malay, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Thai, Turkish, Ukrainian, Urdu, Vietnamese - **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina, Aruba, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands and 82 more ## Features - 360 Degree Feedback - API - Access Controls/Permissions - Action Management - Activity Dashboard - Activity Tracking - Alerts/Notifications - Anonymous Feedback - Assessment Management - Benchmarking - CRM - Categorisation/Grouping - Commenting/Notes - Communication Management - Complaint Monitoring - Conditional Logic - Continuous Feedback - Customer Engagement - Customer Experience Management - Customer Segmentation ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Text Mining Software](https://www.getapp.co.nz/directory/1161/text-mining/software) ## Related Categories - [Text Mining Software](https://www.getapp.co.nz/directory/1161/text-mining/software) - [Customer Success Software](https://www.getapp.co.nz/directory/959/customer-success/software) - [360 Degree Feedback Software](https://www.getapp.co.nz/directory/1007/360-degree-feedback/software) - [Survey Software](https://www.getapp.co.nz/directory/234/survey/software) - [Employee Engagement Software](https://www.getapp.co.nz/directory/715/employee-engagement/software) ## Alternatives 1. [Survicate](https://www.getapp.co.nz/software/101401/survicate) — 4.6/5 (99 reviews) 2. [XM for Customer Experience](https://www.getapp.co.nz/software/130147/customer-frontlines) — 4.6/5 (255 reviews) 3. [Delighted](https://www.getapp.co.nz/software/117403/delighted) — 4.8/5 (57 reviews) 4. [Questback](https://www.getapp.co.nz/software/2072337/questback) — 4.7/5 (49 reviews) 5. [Alchemer](https://www.getapp.co.nz/software/9664/alchemer) — 4.5/5 (319 reviews) ## Reviews ### "Overall great product that could be even better with sone additional power user features" — 5.0/5 > **Aleksandar** | *4 May 2021* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: Netigate is a very easy to integrate and administrate. It offers great features, amazing reporting and analytics dashboards, extremely easy user onboarding via video tutorials and has intuitive interface. Extremely helpful and competent customer support team. > > **Cons**: Some features for power user could be improved, such as support for custom JavaScripts, scripting of custom functions and elements. > > Overall Netigate is a great solution. It offers not only the survey software, but a complete service around it. From designing the right questions to analysis. ----- ### "Netigate - provides my organization with the data we need to continously improve CX/EX/UX\!" — 5.0/5 > **Carina** | *13 January 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The ease of using, posibility to add own templates to get our look-and-feel, translating the survey into multiple languages is easy. The logics one can build based on responses, with auto-emails to key stakeholders that can take actions directly is amazing\! > > **Cons**: The only thing I can up with is that I think it takes too long time before an improvement suggestion is tagged as received and reviewed. > > Working with Netigate as a company is a partnership - they are (still) not too large, they keep a familiar feeling when contacting them. And working with a company that has CX/UX/EX as their sole business idea ant not a part of a large portfolio of solutions is beneficial. They know their thing\! ----- ### "Overall feedback" — 4.0/5 > **Marie** | *12 September 2019* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: Easy to navigate, easy to set up customized surveys and good support > > **Cons**: Issuing in survey send outs, impacting the quality and UX > > Good. ----- ### "Netigate: Great solution to conduct your own surveys" — 5.0/5 > **Niklas** | *21 April 2021* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: In particular, we do like the following aspects of Netigate's online survey solution: - Very customer friendly product, its easy and convenient to set up your own surveys - Several options to deliver your survey to the recipient (e.g. unpersonal link, personalised link, QR-Code) - Professional look and feel (both for recipient of the survey and the market researcher) - Dashboards to evalute the results of your survey (incl. an export option to PPT/pdf files in your corporate design) - Good user support (Success center, onboarding support for new additional users as well as highly reachable technical support) - Data security (Netigate servers located in European Union) > > **Cons**: For us, there are not too many con's in regards to Netigate's online survey solutions. We would appreciate a visualised logic tree when you set up a survey. This feature would help to see if the logics, the user is set to implement in the questionnaire, actually work. > > Deutsche Leasing is happy to have teamed-up with Netigate as we have used its online survey platform with our partners and employees extensively over the past years. In this context, Netigate’s online survey solution has enabled us to get a better understanding of our external market environment as well as it has supported us to enhance the feedback culture within our company. ----- ### "Netigate as a" — 4.0/5 > **Jessika** | *10 July 2019* | Food Production | Recommendation rating: 9.0/10 > > **Pros**: The system is easy to use both in terms of creating a survey and sending out. > > **Cons**: The report function is difficult. I would like our leaders to be able to enter the system and take out a report themselves. This without the license cost being too high. One could send out both to the e-mail adress and sms for the same survey. > > Overall, my need with Netigate works well ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.co.nz/software/2051215/netigate?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/2051215/netigate) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data