---
description: Learn how NICE Nexidia can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: NICE Nexidia Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [NICE Nexidia](/software/2050679/nice-nexidia)

# NICE Nexidia

Canonical: https://www.getapp.co.nz/software/2050679/nice-nexidia

> NICE Nexidia is a customer engagement analytics platform designed to help businesses in financial services, healthcare, legal, IT and other industries monitor customer service activities, trends and performance across contact center sites, team members, and agents using artificial intelligence (AI)-enabled dashboards.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support |  | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: NiCE

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Contact NICE for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- AI/Machine Learning
- Automated Routing
- Call Monitoring
- Customisable Reports
- Dashboard
- IVR
- Quality Management
- Reporting/Analytics

## Category

- [Call Centre Software](https://www.getapp.co.nz/directory/275/call-center/software)

## Related Categories

- [Call Centre Software](https://www.getapp.co.nz/directory/275/call-center/software)
- [Contact Centre Software](https://www.getapp.co.nz/directory/593/contact-center/software)
- [Predictive Analytics Software](https://www.getapp.co.nz/directory/628/predictive-analytics/software)
- [Customer Engagement Software](https://www.getapp.co.nz/directory/650/customer-engagement/software)

## Alternatives

1. [DialedIn CCaaS](https://www.getapp.co.nz/software/104279/chasedata) — 4.8/5 (314 reviews)
2. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1753 reviews)
3. [Convoso](https://www.getapp.co.nz/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews)
4. [CXone Mpower](https://www.getapp.co.nz/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews)
5. [CloudTalk](https://www.getapp.co.nz/software/114835/cloudtalk) — 4.4/5 (268 reviews)

## Reviews

### "One of the best tools for speech analysis and root cause analysis on real time" — 5.0/5

> **Manju** | *23 December 2022* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: I have been using it for about a year and it simplified by job by giving real time data on speech analysis . Customer calls can be analysed easily and very quickly with it. it also helps in finding root cause which helps us in making the chat bot more interactive and accurate. Its been very helpful in collecting and analysing data to automate the chat bot.
> 
> **Cons**: Features are best but sometime it takes time to load the data dump.
> 
> Airbnb has been in process of making chat bot more interactive  which can reduce the work load of customer services. The repeated questions could be answered by bot quickly which can save travellers time and employees work load.

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2050679/nice-nexidia)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/nice-nexidia/> |
| en-AE | <https://www.getapp.ae/software/2050679/nice-nexidia> |
| en-AU | <https://www.getapp.com.au/software/2050679/nice-nexidia> |
| en-CA | <https://www.getapp.ca/software/2050679/nice-nexidia> |
| en-GB | <https://www.getapp.co.uk/software/2050679/nice-nexidia> |
| en-IE | <https://www.getapp.ie/software/2050679/nice-nexidia> |
| en-NZ | <https://www.getapp.co.nz/software/2050679/nice-nexidia> |
| en-SG | <https://www.getapp.sg/software/2050679/nice-nexidia> |
| en-ZA | <https://www.getapp.za.com/software/2050679/nice-nexidia> |

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