Zoidii

Overall, our experience has been very positive. Zoidii makes our maintenance operations better. It saves the team time by giving them everything they need at their fingertips. The software is intuitive to use so the operations team can log work requests easily. The maintenance team get every single request so nothing falls through the cracks. Technical support has been excellent.

Zoidii has made our lives so much easier. For preventative maintenance on the properties that we manage, we know what needs to be done and when, so that we can schedule all the resources and give our tenants a great deal of advanced notice when we’re doing any work that could cause a disruption. Also, proactively doing maintenance on the equipment has resulted in a huge decrease in breakdowns (trust me, no one wants to be fielding angry calls from tenants when heating systems go down in the winter). Also, when a tenant has an issue, they can submit the request with their mobile phones and include pictures and notes. This helps us to understand the issue, so that we can send out the right person with the right replacement parts the first time. Our first time fix rate has TRIPLED! This means a lot less is spent in sending maintenance people out multiple times and customers are happier to have their issue fixed without multiple visits.

I am an independent software consultant/trainer (implementer) who likes to evaluate new products i.e. what's new and what strikes a chord. Occasionally I get customers who ask me to recommend an application, so understanding the software functionality (and limitations) allows me to make recommendations against their defined system requirements. This would be a good choice for first time users, startups or those who want to cover the essentials i.e. PM's and reactive job recording etc.

We’re very happy with our choice to go with Zoidii. It lets us know when we need to service our equipment and what needs to be done. Unplanned breakdowns are very costly in our line of business. Not only do we have to pay premiums for emergency repairs in a lot of cases (if we can even get a repair done right away), but these breakdowns also cause delays in our project completion timelines and friction with our tradespeople. Being able to cut our unplanned downtime in half has saved us a lot of money, a lot of headaches and has helped to strengthen our customer relationships.

I have used countless CMMS applications in the past, and overall, this is the best CMMS I have used. We are immediately seeing the benefits of using Zoidii. We are capturing all asset data and tracking our maintenance and calibrations digitally, ensuring nothing is missed.