HelpSpace

4.8 (29)
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Customer Support Software for SMBs

About HelpSpace

HelpSpace is a German startup founded in 2020, providing a helpdesk solution for small and medium-sized businesses. Its aim is to offer an easy-to-use, efficient and user-friendly solution that is also visually appealing.

Features of HelpSpace include:

TICKETS: customer inquiries that are efficiently and traceably processed by the team, either by writing responses using templates or assigning them directly to team members.

TASKS: internal task management, allowing multiple tasks to be created and assigned to different team members in response to customer inquiries, to ensure parallel processing and rapid response times. Tasks can also be displayed in kanban boards and marked with custom statuses.

DOCS: an integrated knowledge database, which can be shared within the team or with customers, to find solutions in ticket processing or publish information for 24x7 customer access.

WIDGET: a tool to display your knowledge database directly on your website and app, as well as allowing customers to contact you directly from here.

INTEGRATION: various options to integrate HelpSpace into your application landscape, using our API, webhooks or Zapier, to speed up and simplify your processes.

Improve your customer support with HelpSpace. Nothing is more important than satisfied customers.


Images

HelpSpace Software - HelpSpace Tickets: customer inquiries that are efficiently and traceably processed by the team, either by writing responses using templates or assigning them directly to team members.
HelpSpace Software - HelpSpace Tasks: internal task management, allowing multiple tasks to be created and assigned to different team members in response to customer inquiries, to ensure parallel processing and rapid response times. Tasks can also be displayed in kanban boards
HelpSpace Software - HelpSpace Docs: an integrated knowledge base, which can be shared within the team or with customers, to find solutions in ticket processing or publish information for 24x7 customer access.
HelpSpace Software - HelpSpace Docs: we offer 3 awesome styles that faces your customers. This is the classic Help-Center Style. Besides, we have Blog and Documentation.
HelpSpace Software - HelpSpace Docs: this is the Blog Style which is perfect to keep your customer up to date
HelpSpace Software - HelpSpace Docs: the ideal Documentation Style for a clean and structured knowledge base for your product and services
HelpSpace Software - HelpSpace Widget: a tool to display your knowledge database directly on your website and app, as well as allowing customers to contact you directly from here.
HelpSpace Software - HelpSpace Integrations: various options to integrate HelpSpace into your application landscape, using our API, webhooks or Zapier, to speed up and simplify your processes.
View 8 more
HelpSpace Software - HelpSpace Tickets: customer inquiries that are efficiently and traceably processed by the team, either by writing responses using templates or assigning them directly to team members.
HelpSpace Software - HelpSpace Tasks: internal task management, allowing multiple tasks to be created and assigned to different team members in response to customer inquiries, to ensure parallel processing and rapid response times. Tasks can also be displayed in kanban boards
HelpSpace Software - HelpSpace Docs: an integrated knowledge base, which can be shared within the team or with customers, to find solutions in ticket processing or publish information for 24x7 customer access.
HelpSpace Software - HelpSpace Docs: we offer 3 awesome styles that faces your customers. This is the classic Help-Center Style. Besides, we have Blog and Documentation.
HelpSpace Software - HelpSpace Docs: this is the Blog Style which is perfect to keep your customer up to date
HelpSpace Software - HelpSpace Docs: the ideal Documentation Style for a clean and structured knowledge base for your product and services
HelpSpace Software - HelpSpace Widget: a tool to display your knowledge database directly on your website and app, as well as allowing customers to contact you directly from here.
HelpSpace Software - HelpSpace Integrations: various options to integrate HelpSpace into your application landscape, using our API, webhooks or Zapier, to speed up and simplify your processes.

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month
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month

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Ease of Use

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Reviews

Overall rating

4.8 /5
(29)
Value for Money
5.0/5
Features
4.5/5
Ease of Use
4.9/5
Customer Support
4.9/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 29
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Max
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

HelpSpace is an excellent all-in-one solution that will handle all of your customer support...

Reviewed on 5/05/2022

HelpSpace truly helped with solving these problems in our company:
Hosting our technical help...

HelpSpace truly helped with solving these problems in our company:
Hosting our technical help document.
Creating Help centers and hubs for our saas products.
Managing all of our support emails all in one dashboard.
Making our company support experience seamless.

Pros

HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn’t be happier! Before finding this gem (HelpSpace) we were using Help Scout for over four years, and the cost of Help Scout and lack of features were killing us and eventually became unmanageable. Additionaly you need to pay an extra monthly fee for almost every single feature in Help Scout! Meanwhile, HelpSpace is providing all of those features (plus extra) without any additional costs ( not to mention you can’t compare the cost of two platforms as HelpSpace is way cheaper!. Another advantage we have found in investing in and switching to HelpSpace is that their team has big plans for this platform, and they are rapidly developing & adding new features. Their support team is top-notch as well. The bottom line is is you looking for a support powerhouse, HelpSpace should be your weapon of choice. We can’t recommend it highly enough!

Cons

I genuinely don't have a bad thing to say about HelpSpace HelpSpace. It’s a truly solid support platform. It just needs some more integrations with other apps.

Kris
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

keep it up!

Reviewed on 8/09/2023

We've got a userbase of several 1000 customers, with a mix of business enquiries and (mostly)...

We've got a userbase of several 1000 customers, with a mix of business enquiries and (mostly) technical helpdesk questions. It's excellent to triage & assign.

Pros

It's simple, inexpesnive & API integrations are rather easy

Cons

The reason why I'm taknig the effort for this review: I think you'd benefit from adding a bit on the "insights/reports" section. I'd like to see trends in amount of tickets we get per user, per tag (is the nature of helpdesk tickets changing?), how much time my agent are taking to tackle tickets (this is a key metric for us: I'd like a max of 10' per ticket, but there's no way for me to monitor this). I know some are spending too much time on support but I have no metric to demonstrate this and to incentivce them.The time between opening & closing tickets is useful, but not super critical. I much more like time spent per ticket (should be possible somehow to track, I think)

Response from HelpSpace

Hi Kris, we appreciate your review and feedback. We will keep it up and work hard on HelpSpace to improve it.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

My Honest Review for HelpSpace

Reviewed on 15/07/2022

It works for basic support business

It works for basic support business

Pros

Customizable widget and knowledgebase and I can create multiple brands from one account and manage them or assign tasks to users in my team or virtual agents.

Cons

I can't Customize the TRUE RTL Feature for the Chat Widget even I tried with CSS but didn't work

Alternatives Considered

ThriveDesk

Reasons for Switching to HelpSpace

I can say that ThirveDesk has more robust features and the founders is taking it to Unicorn SaaS if they listen carefully to every reasonable use case of their customers without neglecting any.
Elke
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great experience with Helpspace

Reviewed on 10/04/2024

Pros

The easiness of use of the tool (good UX) & excellent support

Cons

I would like to have more analytics build in, and not having to use the API for them.

Response from HelpSpace

Hi Elke, thanks for your review and feedback. Please, can you write us an email what analytics feature you are looking for, then we can take care of it?

Verified Reviewer
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A beautifully simple customer support system

Reviewed on 17/02/2021

Pros

HelpSpace had everything I needed to start a customer support system with limited time and resources. In a few clicks, I have a fully searchable knowledge base with my own branding and custom domain, saving me weeks. As well as help centre, there's also the option to host blog and documentation sites too - so if you have product updates, or technical documentation, you can have a separate website for each.

As well as documentation, you get a customisable contact form/widget that doubles up as a pretty amazing ticketing system. My customers to get in touch, and I don't have to get lost in emails thanks to the system. It's pretty straight forward to set up, but their customer support is great and their documentation is pretty complete if you get stuck.

Probably the best part is how all of this works together and embeds into my site. It's simple to customise and embed, and you can also customise it further using the JavaScript API. It's really flexible, so you can embed your help centre or 'contact us' widget as a large popup modal, or as a smaller widget. For example, my product is a newsletter editor, so on my editor pages, I trigger the HelpSpace modal from a menu item in my own navigation, rather than using their Widget button. Whereas on other pages, I display the floating widget button.

Cons

Whilst the app is pretty complete as an early product (at the time of writing this), there are still some smaller features in progress. They have a public roadmap though so you can see what's coming next, or ask the support team who are responsive and helpful in sharing the progress.

Reasons for Switching to HelpSpace

I found HelpSpace easier to embed, and with great customisation to fit into my app. It's also much more affordable with a pricing tier tailored for individual founders, so I'm not paying for extra bloat and features I don't need (such as live chat – I'm not available for live chat). HelpSpace focuses on ticketing and knowledge base at the moment, and does that well.
Showing 5 reviews of 29 Read all reviews

HelpSpace FAQs

Below are some frequently asked questions for HelpSpace.

HelpSpace offers the following pricing plans:

  • Starting from: US$25.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Free 15-day trial for all subscription.

HelpSpace has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

HelpSpace supports the following languages:

Chinese, Dutch, English, French, German, Italian, Polish, Portuguese, Spanish

HelpSpace supports the following devices:

HelpSpace integrates with the following applications:

Shopify, Slack, Webhook Relay, Zapier

HelpSpace offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

Related categories

See all software categories found for HelpSpace.