Carepatron
About Carepatron
We provide practitioners with one place for all their work. We bring together their client engagement, workflow, communication, and billing and payments in a single, secure platform.
We provide their Clients with a beautiful app to power their healthcare experience. They can manage their records, communicate with different providers, schedule appointments, and pay online anytime.
Key benefits of Carepatron
All-In-One healthcare workspace
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514 Reviews
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- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 1-5 months
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- Value for Money
- Ease of Use
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- Likelihood to recommend 10.0 /10
Carepatron is an excellent option!
Reviewed on 27/01/2025
Overall, I am pleased with Carepatron. While it is not perfect, there are consistent updates which...
Overall, I am pleased with Carepatron. While it is not perfect, there are consistent updates which have improved the platform and I am happy with my choice after reviewing options.
Pros
The pros for me were the affordable price and the amount of storage. As a new provider I like the availability to start using all the features of Carepatron in addition to the documentation section.
Cons
The cons about Carepatron are that it can be difficult to upload existing templates to the system. I would also like to be able to group the clients into different folders if possible in the future.
Response from Carepatron
Thanks for sharing your experience.
We appreciate your feedback around uploading templates and grouping clients. Those are helpful suggestions, and we’re continuing to improve the platform with regular updates based on input like yours.
If you need anything else, feel free to reach out to the Support Team via the website or your User Dashboard and we’d be happy to assist.
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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- Likelihood to recommend 0.0 /10
Not mobile-friendly
Reviewed on 14/05/2025
I never got the hang of it, it isn't very intuitive. I would have preferred to try another software...
I never got the hang of it, it isn't very intuitive. I would have preferred to try another software at the job I used it at, but I think maybe they used it due to price.
Pros
I really didn't like it all that much. I like that it connected to my Google calendar.
Cons
It was nearly impossible to use on a phone, many of the features were unavailable. Having to sign into a computer to check my schedule was not very useful.
Response from Carepatron
Thanks for your honest feedback. We're sorry to hear the experience didn’t meet your expectations.
Mobile functionality is important, and we understand it can be frustrating when key features aren't easily accessible on a phone. We've made several updates to improve the mobile experience, including enhancements to the app, and we’re continuing to work on making the platform more intuitive overall.
We appreciate you giving Carepatron a try and hope we’ll have the opportunity to support you with a smoother experience in the future.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 6-12 months
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- Likelihood to recommend 8.0 /10
Carepatron makes it easier to focus on patient care
Reviewed on 17/01/2025
It has streamlined my intake process and reduced no shows.
It has streamlined my intake process and reduced no shows.
Pros
HIPPA compliance, safe digital client files, templates, email and text reminders, AI features
Cons
Calendar interface on phone blocks out areas. Would like fill in treatment plans with ideas for what to do for different disorders
Reasons for Switching to Carepatron
Response from Carepatron
Thank you for your thoughtful review.
We’re glad how Carepatron is being beneficial to your practice, especially in streamlining your intake process and helping reduce no shows. It’s great to hear the templates, reminders, and AI features are supporting your day to day work as a solo provider. We appreciate you sharing feedback around the mobile calendar experience and treatment planning ideas, as this helps guide ongoing improvements.
If you need anything else, feel free to reach out to the Support Team via the website or your User Dashboard and we’d be happy to assist.
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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- Likelihood to recommend 9.0 /10
Still learning, good so far!
Reviewed on 30/01/2025
I like the way it is set up. It's easy. I like the templates. I haven't used it live yet, still...
I like the way it is set up. It's easy. I like the templates. I haven't used it live yet, still learning and getting to know all the bells and whistles.
Pros
How everything is integrated, easy, templates
Cons
I would like a place to onboard employees - not to process payroll, but to have the same option of sending a folder with all required documents to sign, and a place to store them all similar to client records - just for staff, and Therapy practice specific templates for adding therapist's as employees, business associate, or partner etc. Also, I would like to be a be able to manage "groups" or types of clients for different services through Tags, so I can bunch/group onboarding documents related to the service, even is clients might be accessing different services like Psychotherapy, and Neurofeedback. One qualifies for superbill, the other is private pay only. Questionaires and assessments may be different, but want to be able to store and organize it in templates to send, and in client records.
Alternatives Considered
Google DocsReasons for Switching to Carepatron
Response from Carepatron
Thanks for sharing such thoughtful feedback.
We really appreciate your detailed ideas around staff onboarding, organizing services, and grouping documents by client type. That kind of insight is incredibly valuable as we continue improving how practices manage both clients and teams.
If you need anything else as you continue exploring, feel free to reach out to the Support Team via the website or your User Dashboard and we’d be happy to assist.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for Free Trial
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Overall rating
- Value for Money
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- Likelihood to recommend 5.0 /10
Very much liked the product but not customized enough for an LMFT
Reviewed on 21/01/2025
I wish support had responded and the product was more customized to therapists and how they have to...
I wish support had responded and the product was more customized to therapists and how they have to manage notes, treatment plans etc. The system is too complicated to make that process doable.
Pros
I very much liked the ease of use. The UI is intuitive, appealing and the performance appears to be very good. I immediately felt I knew how to use the product.
Cons
As an LMFT, there are no pre-set progress note templates. Even though once can create those, the elements available did not meet my needs and were complicated. I reached out to support and never got a response.
Alternatives Considered
SimplePracticeReasons for Choosing Carepatron
I was planning to switch due to lack of features I needed.Switched From
TheraNestReasons for Switching to Carepatron
Response from Carepatron
Thanks for sharing your honest feedback. We’re sorry to hear that the progress note setup did not meet your needs and that you did not receive a response when reaching out to support. That is not the experience we aim to provide, and your feedback is important as we continue improving therapist specific workflows and support responsiveness.
If you’d ever like to revisit Carepatron or want us to look into this further, please feel free to reach out to the Support Team via the website or your User Dashboard and we’d be happy to assist.
Carepatron FAQs
Below are some frequently asked questions for Carepatron.Q. What type of pricing plans does Carepatron offer?
Carepatron offers the following pricing plans:
- Starting from: US$0.00
- Pricing model: Free Version
- Free Trial: Available
Q. Who are the typical users of Carepatron?
Carepatron has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Carepatron support?
Carepatron supports the following languages:
Arabic, Brazilian Portuguese, Chinese, Danish, Dutch, English, European Portuguese, Finnish, French, German, Greek, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese
Q. Does Carepatron support mobile devices?
Carepatron supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Carepatron integrate with?
Carepatron integrates with the following applications:
Doxy.me, FreshBooks, Google Calendar, Google Tag Manager 360, Microsoft Outlook, QuickBooks Online, Sage Accounting, Stripe, Wave, Xero, Zoom Phone
Q. What level of support does Carepatron offer?
Carepatron offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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Medical Software