BMC Helix ITSM
About BMC Helix ITSM
BMC Helix ITSM is an IT asset management software that helps businesses manage incidents, create data visualizations, broker releases, and more from within a unified platform. It enables staff members to set up workflow automation to manage the creation, approval, and implementation of multiple change requests.
BMC Helix ITSM allows IT professionals to automatically generate templates, assets, and knowledge article suggestions to resolve specific queries and issues. Supervisors can manage predictive service management operations by assigning, auto classifying, and routing incoming tickets and emails. It also offers multi-cloud service management tools, which enables team members to handle problems and incidents across cloud-based, multi-service, and multi-provider infrastructures.
BMC Helix ITSM offers an API, which allows businesses to integrate the platform with several third-party solutions, such as Koviar, Ivanti, Apptio, and more. The built-in dashboard lets business leaders to utilize a drag-and-drop interface to create incidents, changes, service availability-based reports and data visualizations.
Images
Not sure about BMC Helix ITSM?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Zendesk Suite
Ivanti Neurons for ITSM
Clarity Issue Tracking
Siebel CRM
Reviews
Already have BMC Helix ITSM?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Tool
Reviewed on 12/06/2019
Pros
This tool is very helpful in managing alerts & can be nicely sync with monitoring tools.
Cons
I never faced any issues & used this in my previous organization too.
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best tool for Resolving Dockets - Customer support
Reviewed on 4/05/2019
We are using Remedy on a daily basis to resolve customer tickets...very easy to keep track of the...
We are using Remedy on a daily basis to resolve customer tickets...very easy to keep track of the issues, customer can revert back as well , so that we can provide optimum solution to the issues raised through remedy dockets..
Pros
It is very helpful for resolving the dockets, almost all the attributes are self explanatory, easy to use, what i like the most is reports are generated with all the details like when the docket is raised, when it is resolved, average time duration, and also we can customize the reports...It makes life easy
Cons
So far everything is useful and good about Remedy
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Enterprise ITSM solution
Reviewed on 5/05/2020
Remedy is an enterprise solution that scales with the size of the company. It offers a lot of...
Remedy is an enterprise solution that scales with the size of the company. It offers a lot of options to comply to the services and processes within the company.
BMC was many years the market leader regarding ITSM. However they are by passed by there competitors. Due to this BMC is moving to their new Helix platform. That is future ready and offers a modern look and feel.
Pros
The scalability and options available that the application offers.
Cons
Too many screens/pop-ups that a user needs to work through before they can work with the application and put in their comments and remarks.
- Industry: Human Resources
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
I missed it, once we migrated to a different system. I still do. Great software!
Reviewed on 16/04/2018
Work satisfaction and quality in performing daily tasks.
Work satisfaction and quality in performing daily tasks.
Pros
It was bulletproof. Rarely overloaded. Always running smoothly.
Remedy is for people who value professional work. It's almost impossible to make mistakes when routing. Data extraction is also possible and is actually pretty good, although a bit complex.
Cons
Exchanged with other systems is always flawed for some reason. I worked so far with 3 different systems exchanged with Remedy and the exchange was always problematic.
- Industry: Newspapers
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Great Tool for Large Datacenter
Reviewed on 1/05/2019
we use Remedy incident and change management every single day as my team is a the datacenter...
we use Remedy incident and change management every single day as my team is a the datacenter support staff. It's crucial that we get notified immediately about incoming tickets and can access them quickly. Remedy does this for us and keeps our response time very low!
Pros
easy management for my team's incident ticket queue. can access from anywhere without a client app now
Cons
we frequently need to print incidents and change tickets to get all the info so we can travel to the datacenter and troubleshoot issues
BMC Helix ITSM FAQs
Below are some frequently asked questions for BMC Helix ITSM.Q. What type of pricing plans does BMC Helix ITSM offer?
BMC Helix ITSM offers the following pricing plans:
- Free Trial: Available
Please contact BMC Software directly for pricing details
Q. Who are the typical users of BMC Helix ITSM?
BMC Helix ITSM has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does BMC Helix ITSM support?
BMC Helix ITSM supports the following languages:
English
Q. Does BMC Helix ITSM support mobile devices?
BMC Helix ITSM supports the following devices:
Q. What other apps does BMC Helix ITSM integrate with?
BMC Helix ITSM integrates with the following applications:
Yurbi
Q. What level of support does BMC Helix ITSM offer?
BMC Helix ITSM offers the following support options:
Email/Help Desk
Related categories
See all software categories found for BMC Helix ITSM.
