About Patient Prism
Patient Prism is a call recording software that helps dental practitioners track calls, identify opportunities, and re-engage with patients to schedule bookings. Key features of the platform include call scoring, opportunity value identification, staff attribution, marketing analytics, performance tracking, and transcription.
Administrators can visualize data across call volumes according to various metrics including hours and days, voicemails, and call summaries on a unified interface. Patient Prism enables teams to receive feedback regarding various calls and reward certificates to employees based on the team performance. Operators can also assess marketing strategies and track outcomes of follow-up activities on a centralized dashboard.
Patient Prism offers a CallViz Cloud module, which lets businesses identify requirements of customers and generate keyword-specific reports. Supervisors can also utilize AI-based tools to identify potential patients in real-time.
Images
Not sure about Patient Prism?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Lighthouse 360
Curve Dental
NICE CXone
Five9
Reviews
Already have Patient Prism?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Medical Practice
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Patient Prims
Reviewed on 9/02/2021
Pros
Easy to use, patient focused and good for staff.
Cons
Nothing. It is very straightforward to use.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User friendly and highly useful
Reviewed on 1/02/2021
Overall we are extremely pleased with Patient Prism and look forward to continuing our relationship....
Overall we are extremely pleased with Patient Prism and look forward to continuing our relationship. Patient Prism Academy is one of our best training tools.
Pros
Our offices have benefited from Patient Prism tremensdously by having the ability to keep in touch with future patients. It was a smooth transition into Patient Prism and whenever we experience anything we have questions with support is always there for us.
Cons
The only con to Patient Prism is that we have many locations and I would like for concerning calls to be flagged so I could listen to more concerning calls then trying to listen to many until I find red flags.
Response from Patient Prism
Thank you Shannah for your review. We strive to make Patient Prism as easy as possible for all sized dental offices to use. Your feedback is greatly appreciated.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
SO FAR its a great feature in managing our teams
Reviewed on 15/07/2021
Need a bit more training to fully USE IT.
Need a bit more training to fully USE IT.
Pros
Appreciate they rate the calls, saves us a step
Cons
NOT SURE we are using the patient reminders yet?
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Pushing Our Business Forward
Reviewed on 29/01/2021
Patient Prism has streamlined our front end process making it easier to follow up on missed...
Patient Prism has streamlined our front end process making it easier to follow up on missed opportunities and
Pros
Their are several tools to help you improve your customer or patient interactions. I use the videos on the website for training our front desk staff. The recorded calls allow me to pinpoint what we are doing well as well as areas we can improve on. The breakdown of calls by employee allows me to apply accountability and celebrate achievements.
Cons
I do not have anything negative to point out for our applied use of Patient Prism.
Alternatives Considered
Lighthouse 360Reasons for Switching to Patient Prism
I was not part of the team that chose Patient Prism. However, I can not see using an alternative product.- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Favorite KPI Measuring Tool
Reviewed on 29/01/2021
Patient Prism allows us to quickly follow up with patients and it is so easy to understand....
Patient Prism allows us to quickly follow up with patients and it is so easy to understand. [SENSITIVE CONTENT HIDDEN] and all the staff are EXCEPTIONAL. They seriously make it all worthwhile with how patient they are with you and helpful all along the way. Patient Prism Academy is awesome also!
Pros
This is the MOST simple to use platform I use on a day-to-day basis. It is so user friendly and easy to understand exactly what you are looking at and digesting.
Cons
There is nothing I don't like... It would be cool if there was a notification system to let you know if your call connection/conversion, etc. fell below a certain threshold.
Patient Prism FAQs
Below are some frequently asked questions for Patient Prism.Q. What type of pricing plans does Patient Prism offer?
Patient Prism offers the following pricing plans:
- Starting from: US$99.00/month
- Pricing model: Subscription
- Free Trial: Not Available
$99/month (billed monthly); $94/month (billed annually) $399/month (billed monthly); $379/month (billed annually)
Q. Who are the typical users of Patient Prism?
Patient Prism has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Patient Prism support?
Patient Prism supports the following languages:
English
Q. Does Patient Prism support mobile devices?
Patient Prism supports the following devices:
Q. What other apps does Patient Prism integrate with?
Patient Prism integrates with the following applications:
Google Ads, Google Analytics 360
Q. What level of support does Patient Prism offer?
Patient Prism offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for Patient Prism.
