--- description: Learn how Lucidya can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Lucidya Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Social Media Monitoring Software](/directory/1091/social-media-monitoring/software) > [Lucidya](/software/2047737/lucidya) # Lucidya Canonical: https://www.getapp.co.nz/software/2047737/lucidya Page: 1 / 2\ Next: [Next page](https://www.getapp.co.nz/software/2047737/lucidya?page=2) > Lucidya is an AI powered Software that has a mission to utilize its state of the art Proprietary technologies to provide and empower businesses with the tools to exponentially enhance their attention to customer needs and support through. > > Verdict: Rated **4.8/5** by 27 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Lucidya What Problems Will Lucidya Solve? Problem \#1: Marketing research is siloed and difficult to keep track of Lucidya offers a customizable and easy-to-use, yet comprehensive social media monitoring tool. It is a digital solution that helps brands listen to their audience so they can monitor their brand performance, collect customer sentiments, and monitor their competition. The platform is even equipped to gather reports about your brand across other media platforms as well as monitor the potential impression and reach of specific keywords. It then compiles the relevant social media data in a unified hub so that you can simplify the marketing research process. Problem \#2: Generating social media research reports are time-consuming The people behind Lucidya understand the need for in-depth research before launching any campaign. As such, it has built-in analytics and data visualization tools to help you generate extensive reports. To make things even more convenient, it offers a no-code interface so you can create detailed reports without having to go through a steep learning curve. Problem \#3: Accurate competition monitoring For social media monitoring to be even more effective, brands need to monitor conversations and mentions related to their competition as well. This is why Lucidya offers robust competitive analysis and benchmarking. With this at your disposal, you can closely monitor the progress of other brands in your industry and learn from their success and failures. Problem \#4: Slow public relations and crisis management It can be difficult for companies, particularly ecommerce stores, to keep tabs on all social media mentions and respond to them in a timely manner. To address this, Lucidya offers an advanced social listening tool. It notifies users of brand mentions in real-time while filtering unrelated brand mentions. In addition, it determines high-priority tweets so that users can respond promptly to the mentions that matter most. They can even receive alerts for tweets with keywords that are related to their brand name. As a result, users can have a shorter turnaround time (TAT) when responding to mentions and get 100% coverage of brand mentions even in high-volume scenarios. Furthermore, Lucidya comes with a built-in crisis management feature that sends users alerts for negative mentions on social media. This way, you can immediately resolve them and turn them into positive brand interactions instead. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 27 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Lucidya - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$0.01 - **Pricing model**: Per User - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: Arabic, English - **Available Countries**: Anguilla, Antigua & Barbuda, Aruba, Bahamas, Bahrain, Barbados, Belize, Bermuda, British Virgin Islands, Canada, Cayman Islands, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guatemala and 25 more ## Features - @mentions - Activity Dashboard - Activity Tracking - Benchmarking - Campaign Analytics - Competitive Analysis - Content Management - Customer Engagement - Customisable Reports - Dashboard - Data Security - Data Visualisation - Email Alerts - Engagement Tracking - Filtering - Impact Measurement - Influencer Tracking - Keyword Tracking - Monitoring - Multi-Channel Distribution ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base ## Category - [Social Media Monitoring Software](https://www.getapp.co.nz/directory/1091/social-media-monitoring/software) ## Related Categories - [Social Media Monitoring Software](https://www.getapp.co.nz/directory/1091/social-media-monitoring/software) - [Survey Software](https://www.getapp.co.nz/directory/234/survey/software) - [Social Media Marketing Tools](https://www.getapp.co.nz/directory/104/social-media/software) - [Social Media Analytics Tools](https://www.getapp.co.nz/directory/1607/social-media-analytics-tools/software) ## Alternatives 1. [Lebesgue](https://www.getapp.co.nz/software/2052208/lebesgue) — 4.9/5 (43 reviews) 2. [Birdeye](https://www.getapp.co.nz/software/112535/birdeye) — 4.7/5 (703 reviews) 3. [Mailchimp](https://www.getapp.co.nz/software/8268/mailchimp) — 4.5/5 (17576 reviews) 4. [Infegy Atlas](https://www.getapp.co.nz/software/2050010/atlas) — 4.6/5 (83 reviews) 5. [monday.com](https://www.getapp.co.nz/software/91734/monday-com) — 4.6/5 (5732 reviews) ## Reviews ### "Understand your customers so that you know who you are in the future" — 4.0/5 > **Mohammed** | *22 March 2022* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Sentiment analysis, It was a new way for me to know what customers say about me. In our work, details are very important > > **Cons**: at this moment and after using Lucidya for more than a year, I have not encountered any feature that has not been developed continuously > > Sentiment analysis and understanding customer behavior is the fastest, best and safest way To understand what exactly your customers want, when, and where ----- ### "Using Lucidya" — 5.0/5 > **Verified Reviewer** | *1 December 2021* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: it's a great tool that helps with social media listening, brand reputation management and it lets you aware of your customers, knowing exactly what they want. > > **Cons**: A great company, the dashboards could be enhanced > > a great experience, helps in a lot in business ----- ### "It is good in some functionalities, need much more improvements" — 2.0/5 > **Verified Reviewer** | *8 August 2021* | Marketing & Advertising | Recommendation rating: 5.0/10 > > **Pros**: was good in benchmarking, but need to check all numbers for a potential miscalculation. > > **Cons**: - keywords analysis were not too bad, the presentation of information was poor . -miscalculations were a riguler problem. - long time for historical data to be gatherd. > > the tool is good, but need more attention in terms of accuracy and values. ----- ### "Best social media listening tool" — 5.0/5 > **Verified Reviewer** | *5 August 2021* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: How easy is the platform to understand and use, the powerful analytics it provides, and mostly is the full support for Arabic analysis. > > **Cons**: nothing honestly to be disliked, they are working closely with us and supporting us on any topic or issue we rais. > > Insights on our products and services, also about our customer support team. Insights on our competitors and what are they doing on their social media profiles, and compare us to them using Lucidya comparison features. All of this is being done on Arabic content with a very high accuracy thanks to their advanced AI engines. ----- ### "Best of best tools" — 5.0/5 > **iyad** | *24 August 2021* | Online Media | Recommendation rating: 10.0/10 > > **Pros**: The dashboard and how it collects data and especially how it helps in the Arabic language > > **Cons**: not supporting full social platforms as what we really or our clients care about knowing all what is posted and mentioned about them all over media channels online. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.co.nz/software/2047737/lucidya?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/2047737/lucidya) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data