Eaglesoft
About Eaglesoft
Eaglesoft is a dental practice management solution that helps clinics assists with medical charting, patient scheduling, and insurance claims processing. Features include performance metrics, reporting, billing statement creation, appointment queue management, and patient arrival tracking.
The application enables practitioners to create coverage books and estimate the amount to be paid by insurance providers. Dental practitioners can set up notifications concerning patient’s care or records, re-list appointment deleted from schedules, and book family appointments. It helps professionals manage care plans, distribute payments across multiple accounts, and set up supplemental insurance plans for patients. Employees can also automate account ageing reports, highlight transactions in ledgers and generate invoices.
Eaglesoft allows clinics to manage charges for single or multiple family members, view patient’s balance and payment status, and apply payments to a specific line item in a patient’s history. Users can also integrate the platform with various third-party imaging software such as Planmeca, Sidexis Imaging, Soredex, and more.
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Reviews
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- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Eaglesoft....easy peasy!
Reviewed on 18/12/2019
Used it for 15 years throughout my dental career, and I am completely smitten over this software,...
Used it for 15 years throughout my dental career, and I am completely smitten over this software, so much in fact, that I interview for Dental offices that only run off of this software in their practice.
Pros
The ease of use comes in the many different shortcuts to get to where you want to go- images to chart....chart to notes.....notes to front schedule....there’s a shortcut to wherever you need to go next!
Cons
Sometimes it shuts itself down or kicks me out of my application for “an illegal operation” however I did no such thing
Response from Patterson Dental Supply
Hello!
We are pleased to hear that you are using shortcuts within Eaglesoft to make your day to day functions easier. However, we are sorry to hear that you are experiencing problems with being kicked out. Our support team is happy to help you figure out the cause of this and resolve the issue (1-800-475-5036). To quickly resolve this issue, prior to calling our support line, please determine what was being done in Eaglesoft when this illegal operation occurred, click the details button and write down the entire message that is shown.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Decent software but overpriced
Reviewed on 16/02/2021
Overall Eaglesoft is not a bad option for practice management software but there are other more...
Overall Eaglesoft is not a bad option for practice management software but there are other more cost efficient products that deliver equal if not better results.
Pros
Eaglesoft is easy to use and has a number of helpful reports to check on the health of your dental practice.
Cons
I feel that Eaglesoft support is greatly overpriced. We rarely use it in part because the hold times are usually so long that we do our best to avoid calling them. It also seems the price increases every year.
Response from Patterson Dental Supply
We value your feedback and are sorry to hear about your experience with support. There are times throughout the year when call volumes increase which causes longer hold times. In these instances we encourage our customers to Live Chat with our support team. Our support fees are competitive and cover multiple items, including software upgrades. We want to make sure you are getting the full value of Eaglesoft and want to address your concerns. Please contact us at 217-540-3857
- Industry: Nonprofit Organisation Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Eaglesoft has a bird's eye view on patient healthcare
Reviewed on 29/12/2021
Overall, Eaglesoft is great! Since transitioning from the healthcare field into the nonprofit...
Overall, Eaglesoft is great! Since transitioning from the healthcare field into the nonprofit world, I would like to kindly describe Eaglesoft as the Slack for dental offices. In the 21st century, it's efficient, mostly straightforward, and more useful than any paper cabinet filing system.
Pros
When I used to work as an office assistant in a dental office, I used Eaglesoft all the time for data entry, internal communication, and to lookup patient information. It was fairly easy to navigate and it served as an excellent substitute to our previous paper filing system.
Cons
Without a guide, it can be difficult to navigate the platform and understand what the software can and can't do. For example, there are a number of keyboard functions that allow you to find a patient, lookup sensitive information, etc. but the help icon doesn't ever tell you about these shortcut solutions.
Response from Patterson Dental Supply
Thank you for your review and we are happy to hear it made your practice more efficient! Eaglesoft has many features and we have dedicated Technology Advisors to provide training to practices, a self-serve FAQ knowledgebase, and an industry leading support team available to answer any customer questions quickly.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
intuitive, easy to use
Reviewed on 13/11/2018
Despite the issues this is by far the best software for the price and the amount of options you...
Despite the issues this is by far the best software for the price and the amount of options you have when using this for your day to day use.
Pros
I just love it how you can easy administer the users on this software. What I also like about this is that you don't really need to fully understand each part of it. You can actually learn from it by how easy the tabs and options are. In other words it's easy to use.
Cons
I don't know if this can be fixed with an update or not but when trying to change insurance information I get errors or it asking me to do this before I can do something else. The problem with this is that this doesn't happen all the time. Odd, can a fix help with this? There is also an issue when it comes to printing out the charts for the clients. I only prints certain parts when it wants to and other times all of the printing comes out the way how I want it to be. Maybe there is something going on with this or it is just me.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Recommend, but could be better
Reviewed on 23/12/2019
Our office could not function without a practice management software and Eaglesoft is a good...
Our office could not function without a practice management software and Eaglesoft is a good product. I wish they would request more development ideas from their clients that use their product. Some little changes could go a LONG way.
Pros
It is fairly user friendly for the basics, helps run our office with ease. There is always a great team of support available to help.
Cons
There are so many glitches that effect our day to day, as well as details that could make a huge difference in the work flow for the day.
Response from Patterson Dental Supply
Hello!
We love getting feedback from customers and developing their recommendations in future releases. We'd love to hear from you! Please send us your recommendation by clicking on the Give Feeback link on pattfaq.com (https://pattersonsupport.custhelp.com/app/answers/list). It can be found in the Contact Us toolbar on the right side of the page.
Eaglesoft FAQs
Below are some frequently asked questions for Eaglesoft.Q. What type of pricing plans does Eaglesoft offer?
Eaglesoft offers the following pricing plans:
- Free Trial: Available
Contact Patterson Dental Supply for pricing details.
Q. Who are the typical users of Eaglesoft?
Eaglesoft has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Eaglesoft support?
Eaglesoft supports the following languages:
English
Q. Does Eaglesoft support mobile devices?
Eaglesoft supports the following devices:
Q. What other apps does Eaglesoft integrate with?
Eaglesoft integrates with the following applications:
DEXIS Eleven, EVAsoft Dental Image Management, Legwork, Modento, Planmeca Romexis, Weave
Q. What level of support does Eaglesoft offer?
Eaglesoft offers the following support options:
FAQs/Forum, Chat
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