---
description: Learn how Ozmo Omnichannel Support Platform can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Ozmo Omnichannel Support Platform Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Ozmo Omnichannel Support Platform](/software/2047301/ozmo-for-agents)

# Ozmo Omnichannel Support Platform

Canonical: https://www.getapp.co.nz/software/2047301/ozmo-for-agents

> Transform customer service with the leading omnichannel support platform. Ozmo’s customers trust us to be the authoritative source of support answers for the ever-evolving landscape that is technology.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Ozmo Omnichannel Support Platform

Omnichannel Platform: All Ozmo answers can be served up across any channel, in any format to meet customers where they prefer to receive support

Single Source of Answers: Answers in the Ozmo platform are always up-to-date with the evolution of app, software and device updates so no matter where customers turn, they’re receiving accurate answers

Detailed Insights: Feedback loops from thousands of agents and millions of customers using our platform including detailed behavioral analytics ensure that content gaps are identified and filled

Customer Satisfaction: Increase customer satisfaction whether in assisted or self support with the best-in-class tools for tech support

Scalable Support: Enable your organization’s digital transformation with a support platform that scales with you across your channels and enables your agent workforce to access a library of virtual apps and devices from anywhere

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Ozmo

## Commercial Context

- **Pricing model**:  (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, Spanish
- **Available Countries**: Canada, United States

## Features

- API
- Alerts/Escalation
- Call Centre Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Real-Time Monitoring
- Reporting & Statistics
- Surveys & Feedback
- Third-Party Integrations

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support

## Category

- [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.getapp.co.nz/software/10317/freshdesk) — 4.5/5 (3408 reviews)
3. [Salesforce Sales Cloud](https://www.getapp.co.nz/software/90378/salesforce) — 4.4/5 (18768 reviews)
4. [LiveChat](https://www.getapp.co.nz/software/8385/livechat) — 4.6/5 (1715 reviews)
5. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "Very impressive tool that is extremely easy to use" — 5.0/5

> **Michael** | *26 August 2021* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: The portals we have to provide assistance to both our customer base and to our frontline support staff. We have the ability to quickly copy tutorial links and/or send email links to customers that allow full access to the online device library. Another positive is the vast amount of devices that are included for our monthly fee, we rarely come across a device that is not available.
> 
> **Cons**: Not really had any bad experiences with the software. Its extremely useful and very intuitive.
> 
> My team has been very pleased with Ozmo.  With having to move to a remote workforce around 18 months ago, Ozmo has been extremely vital in the success of my teams being able to provide top notch device support for our customer base. Ozmo has allowed support staff to have a vast number of devices at their disposal both quickly and easily making huge impact to efficiency gains all while allowing our staff to stay safe and healthy by working remote.

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### "A wealth of information at your finger tips." — 5.0/5

> **Connie** | *2 September 2021* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: This platform is an important tool for our Customer Support team.  It allows them to have the majority of our devices at their finger tips and they can easily assist a subscriber with features, functions and even troubleshooting steps.  It's simple to use and Ozmo is continually adding enhancements that makes the tool that much more valuable.  Additionally, the Ozmo team is outstanding and handles items, big or small, in a friendly, professional \& efficient manner.
> 
> **Cons**: After giving it some thought, I'm unable to come up with any cons for this platform.  It's been a positive experience from the beginning.

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2047301/ozmo-for-agents)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/ozmo-for-agents/> |
| en-AE | <https://www.getapp.ae/software/2047301/ozmo-for-agents> |
| en-AU | <https://www.getapp.com.au/software/2047301/ozmo-for-agents> |
| en-CA | <https://www.getapp.ca/software/2047301/ozmo-for-agents> |
| en-GB | <https://www.getapp.co.uk/software/2047301/ozmo-for-agents> |
| en-IE | <https://www.getapp.ie/software/2047301/ozmo-for-agents> |
| en-NZ | <https://www.getapp.co.nz/software/2047301/ozmo-for-agents> |
| en-SG | <https://www.getapp.sg/software/2047301/ozmo-for-agents> |
| en-ZA | <https://www.getapp.za.com/software/2047301/ozmo-for-agents> |

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