Lighthouse 360

4.1 (37)
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Patient management platform for dental practices

About Lighthouse 360

Lighthouse 360 is a patient communication management software that helps dental practitioners manage bookings, treatment plans, and payments. The platform enables supervisors to automatically send confirmations and reminders for upcoming appointments and follow-ups.

Administrators can share customizable emails and letters to reactivate dormant patients. Lighthouse 360 offers two-way text messaging feature, enabling medical professionals to communicate with patients in real-time using the Lighthouse portal. It offers an online bill pay feature, which lets accountants collect and process ePayments via practitioners’ websites. Teams can also automatically detect cancellations, manage daily task lists, and receive notifications regarding undelivered emails or messages.

Lighthouse 360 lets businesses send marketing emails to targeted customers and gain insights into reviews posted by patients across various platforms including Facebook and Google. Clients can also eSign digital registration forms and receive message alerts for appointment cancellations in case the dentist is unavailable.


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Lighthouse 360 Software - Lighthouse 360 summary
Lighthouse 360 Software - Lighthouse 360 appointment schedules
Lighthouse 360 Software - Lighthouse 360 two-way text messaging
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Lighthouse 360 Software - Lighthouse 360 summary
Lighthouse 360 Software - Lighthouse 360 appointment schedules
Lighthouse 360 Software - Lighthouse 360 two-way text messaging

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Starting Price

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US$7,200.00
year

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Integrations

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Value for Money

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Reviews

Overall rating

4.1 /5
(37)
Value for Money
3.6/5
Features
3.8/5
Ease of Use
4.3/5
Customer Support
4.0/5

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Showing 5 reviews of 37
Amy
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best program EVER

Reviewed on 11/10/2019

Absolutely loved everything about it. It was very easy to manage and navigate through. We noticed...

Absolutely loved everything about it. It was very easy to manage and navigate through. We noticed a decrease in no show appointments since the patients would receive last minute reminders of their appointments. Our office had Lighthouse360 for several years and never once had a problem. A little less than a year ago we switched to another program as they offered a little bit of a cheaper price. Biggest mistake we have ever made.

Pros

The program was so easy to use and manage. So many of our patients raved about the text messaging communication and the reminders. We could group patients and send a specific text or e-mail to them. Lighthouse provided a list of patients who were overdue for their routine cleanings and would also send them reminders. It was such a time savor and "patient pleaser".

Cons

Honestly can not even think of one complaint.

Alternatives Considered

Solutionreach

Reasons for Switching to Lighthouse 360

We had Lighthouse360 prior to going to Solutionreach. We never had a complaint about Lighthouse however, Solutionreach offered a cheaper price. Or so we thought. Everything was extra money, it was so hard to navigate and figure things out. Once we signed up (they also make you sign a year contract where Lighthouse does not) we never heard from them again. We had lots of problems and it was impossible to get a hold with a tech. Where we NEVER had any problems with Lighthouse and if we had any questions we could get through right away. Biggest regret was leaving Lighthouse360.
Jennifer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great communication tool

Reviewed on 9/02/2021

Cancelling appointments due to employee illness or inclement weather is SUCH a breeze, it takes me...

Cancelling appointments due to employee illness or inclement weather is SUCH a breeze, it takes me maybe 10 minutes to clear the day. Lighthouse will even call patients without an email or cell phone!!

Pros

Two-way texting is absolutely a plus! When trying to fill our schedule, we don't even have to pick up the phone!

Cons

Sometimes it doesn't sync in the time frame they say it does. It's supposed to sync every 10 minutes but I've implemented changes that haven't shown up until an hour later before.

Alternatives Considered

Mango , Solutionreach , RevenueWell and Weave

Reasons for Switching to Lighthouse 360

Price and features were the largest selling points for us. Weave was a close second, but our older employees had a really tough time figuring that out during the demo.
Hannah
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Lighthouse 360 Was Disappointing and Dangerous for Our Practice

Reviewed on 10/04/2024

Overall I didn't like Lighthouse 360, we needed something HIPPA compliant for sending texts but I...

Overall I didn't like Lighthouse 360, we needed something HIPPA compliant for sending texts but I wish we had started with a different software as this one caused constant frustration and reaching out to customer support, which was difficult to get ahold of.

Pros

I did appreciate the ability to text message patients quickly and securely. This was very useful. Also, being able to check the schedule remotely from home was helpful.

Cons

The software was constantly crashing and wouldn't let me access the pages. I would have to clear my cache every time I used it. Multiple times the account would go out of sync, which would send out appointment reminders to patients who had canceled or rescheduled, leaving them upset and confused. Email campaigns are very limited in UX/UI and need improving.

Aubri
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Game Changer

Reviewed on 28/08/2019

Our office switched from a postcard based recall system to lighthouse 360. Our schedule is full...

Our office switched from a postcard based recall system to lighthouse 360. Our schedule is full and communication is a breeze

Pros

So easy to implement into our practice. Very easy to navigate... makes our jobs so much easier so we can focus on other tasks

Cons

Can be slow or glitchy at times. In the last 2 years, have had the software go down about 5 times.

Alternatives Considered

Solutionreach
Julie
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great options not found with other companies!

Reviewed on 15/08/2017

Happy clients!

I really like all aspects of the software! I have reviewed many software programs...

Happy clients!

I really like all aspects of the software! I have reviewed many software programs that are in the same category and this is by far the best I have seen. I like that it was designed by a dentist. I have been a fan since it was first created. The competitors can't hold a candle to this software. I recommend it to all the dental clients I work with. Their postcards are beautiful, bright and high quality glossy paper. You will not be disappointed, be sure to utilize it to it's fullest potential!

Pros

Love how easy it is to customize their services to meet the needs of my dental offices, like having LH360 email the office on the day the patient is due, if they are not scheduled, so our office a personally call them. Patients really feel cared for and appreciated! They are impressed that we are not letting them slip through the cracks!

Showing 5 reviews of 37 Read all reviews

Lighthouse 360 FAQs

Below are some frequently asked questions for Lighthouse 360.

Lighthouse 360 offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Lighthouse PMG for pricing details.

Lighthouse 360 has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Lighthouse 360 supports the following languages:

English

Lighthouse 360 supports the following devices:

Android (Mobile), iPhone (Mobile)

Lighthouse 360 integrates with the following applications:

ABELDent, Denticon, Dentisoft Office

Lighthouse 360 offers the following support options:

Email/Help Desk, Phone Support

Related categories

See all software categories found for Lighthouse 360.