Lighthouse 360

About Lighthouse 360
Lighthouse 360 is a patient communication management software that helps dental practitioners manage bookings, treatment plans, and payments. The platform enables supervisors to automatically send confirmations and reminders for upcoming appointments and follow-ups.
Administrators can share customizable emails and letters to reactivate dormant patients. Lighthouse 360 offers two-way text messaging feature, enabling medical professionals to communicate with patients in real-time using the Lighthouse portal. It offers an online bill pay feature, which lets accountants collect and process ePayments via practitioners’ websites. Teams can also automatically detect cancellations, manage daily task lists, and receive notifications regarding undelivered emails or messages.
Lighthouse 360 lets businesses send marketing emails to targeted customers and gain insights into reviews posted by patients across various platforms including Facebook and Google. Clients can also eSign digital registration forms and receive message alerts for appointment cancellations in case the dentist is unavailable.
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Reviews
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- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Easy and convenient
Reviewed on 28/11/2020
Pros
Lighthouse 360 has made it easy to communicate back and forth with patients via their appointments, new insurance information, updating address, etc. It is convenient because the whole team (both front desk and clinical) can use the system by confirming appointments and communicating back and forth.
Cons
Although very convenient to use, there are still errors in regards to whether an appointment has been properly confirmed or not. (sometimes it says confirmed and it has not been). The monthly fee is a little more expensive than I would like to see but there are many resources involved in the service.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Lighthouse 360
Reviewed on 11/11/2024
Our office was happy when we were using Lighthouse 360 for the time being. It was not a bad...
Our office was happy when we were using Lighthouse 360 for the time being. It was not a bad service, but since we had some difficulty with the customer service, we did decide to change platforms.
Pros
We liked how easy Lighthouse 360 was to use.
Cons
The customer service was the hard part for our office. Unfortunately whenever we had an issue, we were not able to get anyone live on the phone to help up figure out a solution.
Alternatives Considered
WeaveReasons for Switching to Lighthouse 360
Yes, we did choose this platform over others that we viewed.- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Lighthouse 360 Was Disappointing and Dangerous for Our Practice
Reviewed on 10/04/2024
Overall I didn't like Lighthouse 360, we needed something HIPPA compliant for sending texts but I...
Overall I didn't like Lighthouse 360, we needed something HIPPA compliant for sending texts but I wish we had started with a different software as this one caused constant frustration and reaching out to customer support, which was difficult to get ahold of.
Pros
I did appreciate the ability to text message patients quickly and securely. This was very useful. Also, being able to check the schedule remotely from home was helpful.
Cons
The software was constantly crashing and wouldn't let me access the pages. I would have to clear my cache every time I used it. Multiple times the account would go out of sync, which would send out appointment reminders to patients who had canceled or rescheduled, leaving them upset and confused. Email campaigns are very limited in UX/UI and need improving.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best program EVER
Reviewed on 11/10/2019
Absolutely loved everything about it. It was very easy to manage and navigate through. We noticed...
Absolutely loved everything about it. It was very easy to manage and navigate through. We noticed a decrease in no show appointments since the patients would receive last minute reminders of their appointments. Our office had Lighthouse360 for several years and never once had a problem. A little less than a year ago we switched to another program as they offered a little bit of a cheaper price. Biggest mistake we have ever made.
Pros
The program was so easy to use and manage. So many of our patients raved about the text messaging communication and the reminders. We could group patients and send a specific text or e-mail to them. Lighthouse provided a list of patients who were overdue for their routine cleanings and would also send them reminders. It was such a time savor and "patient pleaser".
Cons
Honestly can not even think of one complaint.
Alternatives Considered
SolutionreachReasons for Switching to Lighthouse 360
We had Lighthouse360 prior to going to Solutionreach. We never had a complaint about Lighthouse however, Solutionreach offered a cheaper price. Or so we thought. Everything was extra money, it was so hard to navigate and figure things out. Once we signed up (they also make you sign a year contract where Lighthouse does not) we never heard from them again. We had lots of problems and it was impossible to get a hold with a tech. Where we NEVER had any problems with Lighthouse and if we had any questions we could get through right away. Biggest regret was leaving Lighthouse360.- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great communication tool
Reviewed on 9/02/2021
Cancelling appointments due to employee illness or inclement weather is SUCH a breeze, it takes me...
Cancelling appointments due to employee illness or inclement weather is SUCH a breeze, it takes me maybe 10 minutes to clear the day. Lighthouse will even call patients without an email or cell phone!!
Pros
Two-way texting is absolutely a plus! When trying to fill our schedule, we don't even have to pick up the phone!
Cons
Sometimes it doesn't sync in the time frame they say it does. It's supposed to sync every 10 minutes but I've implemented changes that haven't shown up until an hour later before.
Reasons for Switching to Lighthouse 360
Price and features were the largest selling points for us. Weave was a close second, but our older employees had a really tough time figuring that out during the demo.Lighthouse 360 FAQs
Below are some frequently asked questions for Lighthouse 360.Q. What type of pricing plans does Lighthouse 360 offer?
Lighthouse 360 offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Contact Lighthouse PMG for pricing details.
Q. Who are the typical users of Lighthouse 360?
Lighthouse 360 has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Lighthouse 360 support?
Lighthouse 360 supports the following languages:
English
Q. Does Lighthouse 360 support mobile devices?
Lighthouse 360 supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Lighthouse 360 integrate with?
Lighthouse 360 integrates with the following applications:
ABELDent, Denticon, Dentisoft Office
Q. What level of support does Lighthouse 360 offer?
Lighthouse 360 offers the following support options:
Email/Help Desk, Phone Support
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