GoToMeeting Overview

What is GoToMeeting?

GoToMeeting is a web conferencing tool that allows users to host an online meeting with up to 250 participants. Users can share any application on their computer in real time. GoToMeeting offers high-definition video conferencing and unlimited meetings with remote colleagues. Attendees can connect to meetings from their Mac, PC, iPad, iPhone or Android device.

Leaders can start a meeting instantly by clicking "Meet Now", schedule a meeting in advance, or create a recurring meeting that is ready to use at any time. Guests and attendees join meetings free of charge; and the apps are free, too. Attendees simply click the meeting link provided by email or instant message, or enter a meeting ID given to them over the phone. The meeting organizer can share either their whole screen or choose to just show a specific application, including high-definition video conferencing.

GoToMeeting Overview

Pricing

Starting from
US$12.00/month

Pricing options

Free Trial
Subscription
Value for money

Professional: $12 per month billed annually (150 participants)

Business: $16 per month billed annually (250 participants)

Enterprise: Contact us for custom packages that fit all your company's needs. (up to 3,00 participants)


GoToMeeting Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China, India
Supported Languages
Dutch, English, Finnish, French, German and 4 others, Italian, Japanese, Spanish, Swedish

Media

Join Meeting Preview

Now you can choose how you enter a meeting. Audio through your computer or dial-in via phone. Turn your webcam on or off.
Flawless Video Meetings

An all new sleek & intuitive interface that let's you navigate meetings with ease.
Select Your Preferred Camera View

Build better business relationships with an all new 1:1 view during individual meetings. Or use it with multiple participants to automatically see the active speaker.
Share Content Seamlessly

Presentation mode allows you to share presentations & other important pieces of content with attendees.
Consume Content Clearly

New attendee view designs & magnification functionality makes it easy to see the presenters screen.
GoToMeeting Mobile App

Meet anywhere with the GoToMeeting Mobile app. Free on any iOS or Android device.
GoToMeeting video GoToMeeting screenshot: Join Meeting Preview

Now you can choose how you enter a meeting. Audio through your computer or dial-in via phone. Turn your webcam on or off. GoToMeeting screenshot: Flawless Video Meetings

An all new sleek & intuitive interface that let's you navigate meetings with ease. GoToMeeting screenshot: Select Your Preferred Camera View

Build better business relationships with an all new 1:1 view during individual meetings. Or use it with multiple participants to automatically see the active speaker. GoToMeeting screenshot: Share Content Seamlessly

Presentation mode allows you to share presentations & other important pieces of content with attendees. GoToMeeting screenshot: Consume Content Clearly

New attendee view designs & magnification functionality makes it easy to see the presenters screen. GoToMeeting screenshot: GoToMeeting Mobile App

Meet anywhere with the GoToMeeting Mobile app. Free on any iOS or Android device.

GoToMeeting Reviews

GoToMeeting Reviews

Overall rating
4.5
/
5
Excellent
4256

Very good
2570

Average
591

Poor
57

Terrible
20

Value for Money
4.3
Features
4.4
Ease of Use
4.4
Customer Support
4.3
91% recommended this app
Jorge B.

Good solution for online meetings and presentation

I have offices, customers, account managers, partners and even developers in severalc countries. With this solution I can keep meetings or presentations everywhere in the World where I have Internet connection.
The sound can be by Internet or phone call, I can share my screen ot my webcam, and aldo I can save the meeting, to keep track of it.


Sarah H.

Virtual Meetings (The New Normal)

Our agency has using GoToMeeting for years and it has been extremely user-friendly to deploy across both MAC and PC systems. The web audio has always been crystal clear, which is one of the most important aspects for effective virtual meetings. Our team has also been reall pleased with the ability to screen record. We will continue to use GoToMeeting over Zoom because it's always been reliable, safe, and extremely efficient, even before COVID-19. We have never have any issues with data privacy and GoToMeeting gives us that peace of mind that our conversations are secure and protected.


Verified Reviewer

Customer Service Nightmare

I have to test each and every access code and then regenerate the meeting if I find that the access code is invalid. And I have no way of knowing if this a problem that they are working to remedy or not. It is a nuisance problem that was barely acknowledged. This entire experience was one that makes you start reviewing their competition.

Postscript:
About two hours after I found out from the customer service rep how to test the access codes for the meetings that I had created in GoToMeeting to test if they were invalid or not, I visited my GoToMeeting page. Some of the meetings were no longer there. I went to my Outlook Calendar and the meetings with the phone numbers and the access codes were still there. I called the phone numbers assigned to those meetings and dialed the access codes. The access codes were invalid. This means that someone at GoToMeeting tested all the meetings that I had created and removed those with invalid access codes.
It would have been much easier from the outset if the customer service person had simply apologized for the problem of invalid access codes rather than telling me that the error lay in my cut and paste skills. Telling someone that they are not capable of a routine as simple as cut and paste, and that their execution of that process introduced the errors is pretty silly. I discussed this situations with my supervisor who told me that our company is planning to switch to another provider.


Marco F.

The reference high performance conference system

Since we adopted GoToMeeting to manage web conferences with customers and external partners, we experimented a stable and reliable way to keep in contact, which has been especially proven during the last month of health contingency, with good performances and even with intense smart working usage of the platform over our organization. We recommend to go with a paid band guaranteed service, for professional purposes.


Maurice M.

GoToMeeting for Audio, Video and web conferencing

Audio, video and web conferencing has been advanced by GoToMeeting.


Jorge B.
Industry: Information Technology & Services
Company size: 11-50 Employees

Good solution for online meetings and presentation

Used Daily for 2+ years
Reviewed on 26/03/2020
Review Source: Capterra

I have offices, customers, account managers, partners and even developers in severalc countries. With this solution I can keep meetings or presentations everywhere in the World where I have Internet connection.
The sound can be by Internet or phone call, I can share my screen ot my webcam, and aldo I can save the meeting, to keep track of it.

Pros

I've tried other solutions and for me the best from this solution is how easy is to access to the conference for my customer. Just one click and they are inside the conference.

Cons

I would like to send invitations to my customers from the same interface instead than copy&paste the content of the access. It has plugins with main mail solutions like outlook and GMail, but sometimes because I am in a customer with firewall email rules that don't let me access to my server from outllok but only by webmail, I have to create the conference form one site copy&paste and send the invitations from my webmail.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sarah H.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Virtual Meetings (The New Normal)

Used Other for 2+ years
Reviewed on 4/08/2020
Review Source: Capterra

Our agency has using GoToMeeting for years and it has been extremely user-friendly to deploy across both MAC and PC systems. The web audio has always been crystal clear, which is one of the most important aspects for effective virtual meetings. Our team has also been reall pleased with the ability to screen record. We will continue to use GoToMeeting over Zoom because it's always been reliable, safe, and extremely efficient, even before COVID-19. We have never have any issues with data privacy and GoToMeeting gives us that peace of mind that our conversations are secure and protected.

Pros

GoToMeeting is one of the quickest and most reliable virtual meeting tools available. We've been using GoToMeeting for years and it's always been very secure and safe to use at our agency. Unlike Zoom, we have never been hacked and find the quality and chat features on GoToMeeting very reliable. The admin dashboard provides very robust reporting, especially for time-tracking and monitoring within our agency and for grouping various teams together. You can use this tool to organize a meeting in just a matter of minutes and have peace of mind that your meeting space is protected and data secure.

Cons

The note-taking feature is extremely useful because we don't have to keep jumping back and forth to different screens to record meeting notes. However, it would be really nice if the note-taking feature could be part of the professional plan, especially during COVID-19. It seems like a feature that could be added on at no additional cost and that would be so useful to our teams.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: E-Learning
Company size: 1,001-5,000 Employees

Customer Service Nightmare

Used Daily for 2+ years
Reviewed on 3/01/2019
Review Source: Capterra

I have to test each and every access code and then regenerate the meeting if I find that the access code is invalid. And I have no way of knowing if this a problem that they are working to remedy or not. It is a nuisance problem that was barely acknowledged. This entire experience was one that makes you start reviewing their competition.

Postscript:
About two hours after I found out from the customer service rep how to test the access codes for the meetings that I had created in GoToMeeting to test if they were invalid or not, I visited my GoToMeeting page. Some of the meetings were no longer there. I went to my Outlook Calendar and the meetings with the phone numbers and the access codes were still there. I called the phone numbers assigned to those meetings and dialed the access codes. The access codes were invalid. This means that someone at GoToMeeting tested all the meetings that I had created and removed those with invalid access codes.
It would have been much easier from the outset if the customer service person had simply apologized for the problem of invalid access codes rather than telling me that the error lay in my cut and paste skills. Telling someone that they are not capable of a routine as simple as cut and paste, and that their execution of that process introduced the errors is pretty silly. I discussed this situations with my supervisor who told me that our company is planning to switch to another provider.

Pros

I have used GoToMeeting off and on for both meetings and webinars for over 6 years in several environments and it works pretty consistently. Early on, there were several problems with sound and people being unable to hear intermittently but in the past few years those quality problems have apparently been resolved. It is easy to use and set up

Cons

Over the past two weeks, I have set up meetings with GoToMeetings and the access code turned out to be invalid. It occurred last week and once again today. I went to the customer support section on their website and it suggested that the access code be tested by calling in on another number. I tried this and once again received the message that the access code was invalid. I followed the process of finding a live customer support person as outlined on the site. I was connected to a classically unhelpful customer service person that I recall from a decade or so ago. Overall technology companies have moved away from outsourcing customer service matters to poorly trained, ineffective and resistant customer service teams. This individual refused to acknowledge that the problem lay with the generation of invalid access codes at their end until I worked him over with logic. I had to pull out of him the process of figuring out how to test all of the access codes I currently have in the meetings that I have set up for the next few weeks. I got him to finally admit that the problem I am having is a problem for other people too. I could not find out from him if the problem was increasing or decreasing at their end. He would not provide me with access to a supervisor or technical person responsible for monitoring and eliminating the problem of invalid access codes. It was a nightmare

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Marco F.
Industry: Pharmaceuticals
Company size: 201-500 Employees

The reference high performance conference system

Used Weekly for 2+ years
Reviewed on 30/06/2020
Review Source: Capterra

Since we adopted GoToMeeting to manage web conferences with customers and external partners, we experimented a stable and reliable way to keep in contact, which has been especially proven during the last month of health contingency, with good performances and even with intense smart working usage of the platform over our organization. We recommend to go with a paid band guaranteed service, for professional purposes.

Pros

- High availability in terms of network resources consumed (optimized compression protocols)
- Support elevated number of simultaneous users flawlessly
- Pretty easy configuration and management panels

Cons

- Other platform are quickly gaining popularity thanks to better user interface and functionalities over web browsers
- Not cheapest option among paid web conference systems

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Maurice M.
Industry: Events Services
Company size: 11-50 Employees

GoToMeeting for Audio, Video and web conferencing

Used Daily for 2+ years
Reviewed on 5/06/2020
Review Source: Capterra

Audio, video and web conferencing has been advanced by GoToMeeting.

Pros

I give thumbs up to the Vendor for the great things they have updated on GTM.
It has advanced video conferencing across all departments in our agency.

Cons

GoToMeeting has got nothing that has failed to work for me.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.4/10
Based on 7,494 user ratings
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GoToMeeting Pricing

GoToMeeting Pricing

Starting from
US$12.00/month
Free Trial
Subscription
Value for money

Professional: $12 per month billed annually (150 participants)

Business: $16 per month billed annually (250 participants)

Enterprise: Contact us for custom packages that fit all your company's needs. (up to 3,00 participants)

Professional: $12 per month billed annually (150 participants)

Business: $16 per month billed annually (250 participants)

Enterprise: Contact us for custom packages that fit all your company's needs. (up to 3,00 participants)

Value for Money
4.3/5
Based on 7,494 user ratings
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GoToMeeting Features

GoToMeeting Features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Communication Management
Conferencing
Contact Management
Customisable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4.4/5
Based on 7,494 user ratings
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Categories

Additional information for GoToMeeting

Additional information for GoToMeeting

Key features of GoToMeeting

  • Audio conferencing via phone and computer
  • Drawing tools
  • Full desktop sharing
  • Instant meetings with a single click
  • Integrated scheduling with Microsoft Outlook®
  • Join from Mac, PC, iPad®, iPhone® or Android
  • One-click high-definition HDFaces™ video
  • One-time scheduled meetings
  • Recording
  • Recurring meetings

Benefits

Boost Employee Productivity

Easily collaborate with remote team members.
Integrate online meetings into your regular in-person meetings.
Complete projects faster by holding online review sessions.
For company-wide all-hands meetings, use GoToWebinar®.

Increase Sales

Turn sales calls into instant demos in one click.
Qualify prospects by conducting online presentations.
Review sales agreements online.

Consult from anywhere

Keep clients up to date while avoiding costly on-site visits.
Securely share documents, designs and project plans online.
Use Drawing Tools to highlight main ideas on-screen.

Reduce Training Costs

Update remote customers and employees without traveling.
Host training sessions more frequently – at the same low rate.
Provide hands-on experience by sharing keyboard and mouse control.
For a more comprehensive training solution, use GoToTraining®.

Provide Online Support

Share the client's desktop to resolve technical issues.
Collaborate with colleagues on a customer's problem.
Do you frequently support customers online? Try our GoToAssist Express® support product.

GoToMeeting FAQs

GoToMeeting FAQs

Below are some frequently asked questions for GoToMeeting.

Q. What type of pricing plans does GoToMeeting offer?

GoToMeeting offers the following pricing plans:

Starting from: US$12.00/month

Pricing model: Subscription

Free Trial: Available

Professional: $12 per month billed annually (150 participants) Business: $16 per month billed annually (250 participants) Enterprise: Contact us for custom packages that fit all your company's needs. (up to 3,00 participants)

Q. What are the main features of GoToMeeting?

GoToMeeting offers the following features:

  • Audio conferencing via phone and computer
  • Drawing tools
  • Full desktop sharing
  • Instant meetings with a single click
  • Integrated scheduling with Microsoft Outlook®
  • Join from Mac, PC, iPad®, iPhone® or Android
  • One-click high-definition HDFaces™ video
  • One-time scheduled meetings
  • Recording
  • Recurring meetings

Q. Who are the typical users of GoToMeeting?

GoToMeeting has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does GoToMeeting support?

GoToMeeting supports the following languages:

Dutch, English, Finnish, French, German, Italian, Japanese, Spanish, Swedish

Q. What type of pricing plans does GoToMeeting offer?

GoToMeeting has the following pricing plans:

Subscription

Q. Does GoToMeeting support mobile devices?

GoToMeeting supports the following devices:

Android, iPhone, iPad

Q. What other apps does GoToMeeting integrate with?

GoToMeeting integrates with the following applications:

1CRM, Acuity Scheduling, Bitium, CampaignerCRM, Docebo, GreenRope, Podio, Salesforce Sales Cloud, Slack, Zapier

Q. What level of support does GoToMeeting offer?

GoToMeeting offers the following support options:

FAQs, Knowledge Base, Video Tutorials, Forum, Online Support, Phone Support