GoToMeeting

GoToMeeting

Online meeting software with HD video conferencing

4.5/5 (7119 reviews)

GoToMeeting Overview

What is GoToMeeting?

GoToMeeting is a web conferencing tool that allows users to host an online meeting with up to 250 participants. Users can share any application on their computer in real time. GoToMeeting offers high-definition video conferencing and unlimited meetings with remote colleagues. Attendees can connect to meetings from their Mac, PC, iPad, iPhone or Android device.

Leaders can start a meeting instantly by clicking "Meet Now", schedule a meeting in advance, or create a recurring meeting that is ready to use at any time. Guests and attendees join meetings free of charge; and the apps are free, too. Attendees simply click the meeting link provided by email or instant message, or enter a meeting ID given to them over the phone. The meeting organizer can share either their whole screen or choose to just show a specific application, including high-definition video conferencing.

GoToMeeting Overview

Pricing

Starting from
US$12.00/month

Pricing options

Free Trial
Subscription
Value for money

Professional: $12 per month billed annually (150 participants)

Business: $16 per month billed annually (250 participants)

Enterprise: Contact us for custom packages that fit all your company's needs. (up to 3,00 participants)


GoToMeeting Features

Devices
Business size
S M L
Markets
Asia, Australia, Canada, China, Europe and 5 others, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Dutch, English, Finnish, French, German and 4 others, Italian, Japanese, Spanish, Swedish

Screenshots

GoToMeeting screenshot: Join Meeting Preview

Now you can choose how you enter a meeting. Audio through your computer or dial-in via phone. Turn your webcam on or off.
GoToMeeting screenshot: Join Meeting Preview

Now you can choose how you enter a meeting. Audio through your computer or dial-in via phone. Turn your webcam on or off. GoToMeeting screenshot: Flawless Video Meetings

An all new sleek & intuitive interface that let's you navigate meetings with ease. GoToMeeting screenshot: Select Your Preferred Camera View

Build better business relationships with an all new 1:1 view during individual meetings. Or use it with multiple participants to automatically see the active speaker. GoToMeeting screenshot: Share Content Seamlessly

Presentation mode allows you to share presentations & other important pieces of content with attendees. GoToMeeting screenshot: Consume Content Clearly

New attendee view designs & magnification functionality makes it easy to see the presenters screen. GoToMeeting screenshot: GoToMeeting Mobile App

Meet anywhere with the GoToMeeting Mobile app. Free on any iOS or Android device.

GoToMeeting Reviews

GoToMeeting Reviews

Overall rating
4.5
/
5
Excellent
4054

Very good
2449

Average
546

Poor
52

Terrible
18

Value for Money
4.3
Features
4.4
Ease of Use
4.4
Customer Support
4.3
91% recommended this app
Jorge B.

Good solution for online meetings and presentation

I have offices, customers, account managers, partners and even developers in severalc countries. With this solution I can keep meetings or presentations everywhere in the World where I have Internet connection.
The sound can be by Internet or phone call, I can share my screen ot my webcam, and aldo I can save the meeting, to keep track of it.


Richard C.

GoToMeeting isn’t great, but it isn’t bad either

Overall it does exactly what I need it to do, but I’m really comparing it to WebEx. With WebEx, I could record meetings, create meetings through Outlook, and it had SSO enabled. GoToMeeting seems like a step backwards, but it still gets the job done. Just a little more tedious in my opinion.


Juan pablo A.

Great software for remote meetings, lacking some features you might find in competitors

This software works. The mobile apps run great and won't dissapoint. The addins to install on PC and Mac are lighweight and install very quickly and it still leads when connecting to different IT environments (we have never experienced having issues with a customer when using GoTo Meeting in their network), something that some remote meeting softwares haven't been able to achieve.


Tyler F.

Competent conference platform, but support is dismal

GoToMeeting is an effective platform for most business needs. Just be sure that you do not require any unique support needs, or if you do that you have the time to wait and deal with the technician tango that companies like this do.


Jaimin S.

Very user friendly!

Very useful for conducting the live meetings with the screen sharing!


Jorge B.
Industry: Information Technology & Services
Company size: 13-50 Employees

Good solution for online meetings and presentation

Used Daily for 2+ years
Reviewed on 26/03/2020
Review Source: Capterra

I have offices, customers, account managers, partners and even developers in severalc countries. With this solution I can keep meetings or presentations everywhere in the World where I have Internet connection.
The sound can be by Internet or phone call, I can share my screen ot my webcam, and aldo I can save the meeting, to keep track of it.

Pros

I've tried other solutions and for me the best from this solution is how easy is to access to the conference for my customer. Just one click and they are inside the conference.

Cons

I would like to send invitations to my customers from the same interface instead than copy&paste the content of the access. It has plugins with main mail solutions like outlook and GMail, but sometimes because I am in a customer with firewall email rules that don't let me access to my server from outllok but only by webmail, I have to create the conference form one site copy&paste and send the invitations from my webmail.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Richard C.
Industry: Utilities
Company size: 1,001-5,000 Employees

GoToMeeting isn’t great, but it isn’t bad either

Used Daily for 2+ years
Reviewed on 2/12/2019
Review Source: Capterra

Overall it does exactly what I need it to do, but I’m really comparing it to WebEx. With WebEx, I could record meetings, create meetings through Outlook, and it had SSO enabled. GoToMeeting seems like a step backwards, but it still gets the job done. Just a little more tedious in my opinion.

Pros

I like that it allows me to hold conference calls and screen share. Really, that’s all I need it to do. I do a lot of demos and walkthroughs with clients and customers, so GoToMeeting is critical for my success. It also allows my customer to share their screen so I can see what errors or issues they’re having on their end. It really helps with the show-don’t-tell aspect of my job. I also like that my PIN never changed. It was a little on the long side, but after a week or so, I had it memorized. Made opening meetings really fast.

Cons

I’m realizing the things I like least about GoToMeeting may be on our configuration side. For example, we don’t have single sign-on (SSO), so anytime I need to open GoToMeeting, I need to log into my account. That gets a little annoying. It also doesn’t integrate with Outlook, which is also annoying. I have to go into GoToMeeting, copy my meeting information, and then paste it back into an Outlook appointment. Just a lot of needless steps. But this could just be on my side - something that we could configure if we wanted to. And I don’t have the ability to record meetings, which may be a licensing issue or configuration issue. Either way, I don’t like it.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 7.0/10

Juan pablo A.
Industry: Information Services
Company size: 13-50 Employees

Great software for remote meetings, lacking some features you might find in competitors

Used Weekly for 1+ year
Reviewed on 16/01/2020
Review Source: Capterra

This software works. The mobile apps run great and won't dissapoint. The addins to install on PC and Mac are lighweight and install very quickly and it still leads when connecting to different IT environments (we have never experienced having issues with a customer when using GoTo Meeting in their network), something that some remote meeting softwares haven't been able to achieve.

Pros

GoTo Meeting was our first selection when having remote meeting within our company untill last year (2019). It just works as expected, does not consume too many (computing and network) resources and works on most IT environments (incluiding our customer's). The addins install quick and easy and the sharing features are great. It usually has an admin that creates the meeting and the meeting needs to be started by the admin. Has all the basic features you would need to have a remote meeting (audio - video, screen sharing, inmersive chat, Q&A, participants list, some controls, etc) but it doesn't have had too many updates for some time and lacks some features we have found productive (whiteboard, for example).

Cons

The software works great. Nevertheless, we have found some features in other remote meeting software that could make it ideal: have anyone in your organization be able to have admin rights (create meetings, start meetings, change meeting configurations, etc) and some features that nowadays might be very useful (whiteboard, a note taking module to be able to take notes and share them when the meeting ends, more options to connect audio - to name a few).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Tyler F.
Industry: Management Consulting
Company size: 13-50 Employees

Competent conference platform, but support is dismal

Used Weekly for 1+ year
Reviewed on 30/04/2020
Review Source: Capterra

GoToMeeting is an effective platform for most business needs. Just be sure that you do not require any unique support needs, or if you do that you have the time to wait and deal with the technician tango that companies like this do.

Pros

GoToMeeting contains a range of important features to remain competitive in the conference arena. It integrates with Outlook with was an important requirement for us, and offers both on-demand and scheduled meeting capabilities.

Cons

I am an admin for my company, and my team has reported several technical issues including problems with screensharing and lots of audio difficulties. GoToMeeting's technical support is typical of a large company where you must wait on hold in a call center and get passed around to several low-skilled off-shore technicians who don't seem to know how to help you or who waste your time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Jaimin S.
Industry: Pharmaceuticals
Company size: 13-50 Employees

Very user friendly!

Used Daily for 1+ year
Reviewed on 31/03/2020
Review Source: Capterra

Very useful for conducting the live meetings with the screen sharing!

Pros

Scheduling meeting is very easy, in less than 30 seconds you can schedule the meeting and entire call details will be generated automatically with new dial-in number and new meeting id every time!

Screen sharing quality is very nice and sharp! Very easy to use and saves a lot of time!

Cons

There is not anything that I did not like about this software yet! All the features which you are looking for are available here!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.4/10
Based on 7,119 user ratings
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GoToMeeting Pricing

GoToMeeting Pricing

Starting from
US$12.00/month
Free Trial
Subscription
Value for money

Professional: $12 per month billed annually (150 participants)

Business: $16 per month billed annually (250 participants)

Enterprise: Contact us for custom packages that fit all your company's needs. (up to 3,00 participants)

Professional: $12 per month billed annually (150 participants)

Business: $16 per month billed annually (250 participants)

Enterprise: Contact us for custom packages that fit all your company's needs. (up to 3,00 participants)

Value for Money
4.3/5
Based on 7,119 user ratings
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GoToMeeting Features

GoToMeeting Features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Communication Management
Conferencing
Contact Management
Instant Messaging
Real Time Notifications
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4.4/5
Based on 7,119 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for GoToMeeting

Additional information for GoToMeeting

Key features of GoToMeeting

  • Audio conferencing via phone and computer
  • Drawing tools
  • Full desktop sharing
  • Instant meetings with a single click
  • Integrated scheduling with Microsoft Outlook®
  • Join from Mac, PC, iPad®, iPhone® or Android
  • One-click high-definition HDFaces™ video
  • One-time scheduled meetings
  • Recording
  • Recurring meetings

Benefits

Boost Employee Productivity

Easily collaborate with remote team members.
Integrate online meetings into your regular in-person meetings.
Complete projects faster by holding online review sessions.
For company-wide all-hands meetings, use GoToWebinar®.

Increase Sales

Turn sales calls into instant demos in one click.
Qualify prospects by conducting online presentations.
Review sales agreements online.

Consult from anywhere

Keep clients up to date while avoiding costly on-site visits.
Securely share documents, designs and project plans online.
Use Drawing Tools to highlight main ideas on-screen.

Reduce Training Costs

Update remote customers and employees without traveling.
Host training sessions more frequently – at the same low rate.
Provide hands-on experience by sharing keyboard and mouse control.
For a more comprehensive training solution, use GoToTraining®.

Provide Online Support

Share the client's desktop to resolve technical issues.
Collaborate with colleagues on a customer's problem.
Do you frequently support customers online? Try our GoToAssist Express® support product.

GoToMeeting FAQs

GoToMeeting FAQs

Below are some frequently asked questions for GoToMeeting.

Q. What type of pricing plans does GoToMeeting offer?

GoToMeeting offers the following pricing plans:

Starting from: US$12.00/month

Pricing model: Subscription

Free Trial: Available

Professional: $12 per month billed annually (150 participants) Business: $16 per month billed annually (250 participants) Enterprise: Contact us for custom packages that fit all your company's needs. (up to 3,00 participants)

Q. What are the main features of GoToMeeting?

GoToMeeting offers the following features:

  • Audio conferencing via phone and computer
  • Drawing tools
  • Full desktop sharing
  • Instant meetings with a single click
  • Integrated scheduling with Microsoft Outlook®
  • Join from Mac, PC, iPad®, iPhone® or Android
  • One-click high-definition HDFaces™ video
  • One-time scheduled meetings
  • Recording
  • Recurring meetings

Q. Who are the typical users of GoToMeeting?

GoToMeeting has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does GoToMeeting support?

GoToMeeting supports the following languages:

Dutch, English, Finnish, French, German, Italian, Japanese, Spanish, Swedish

Q. What type of pricing plans does GoToMeeting offer?

GoToMeeting has the following pricing plans:

Subscription

Q. Does GoToMeeting support mobile devices?

GoToMeeting supports the following devices:

Android, iPhone, iPad

Q. What other apps does GoToMeeting integrate with?

GoToMeeting integrates with the following applications:

1CRM, Acuity Scheduling, Bitium, CampaignerCRM, Docebo, GreenRope, Podio, Salesforce Sales Cloud, Slack, Zapier

Q. What level of support does GoToMeeting offer?

GoToMeeting offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials