About Maze
Maze is the continuous product discovery platform for user-centric product teams.
Maze empowers product teams to continuously collect and action user insights across the entire product development cycle. Create and send usability tests in a few clicks.
Get closer to your users, capture real insights as they happen, and build better products faster with Maze.
Key benefits of Maze
• Maze AI: Level up your precision and efficiency with AI features like dynamic follow-up, contextual suggestions, and bias detection.
• Intuitive Builder: With our drag-and-drop builder and AI-powered tools, anyone can carry out effective product research across the entire development process at scale.
• Integrations: Work seamlessly alongside your existing tech stack by integrating Maze with tools like Figma, Sketch, and Amplitude.
• Templates: Multiply your output with a growing library of research templates that let anyone on your team build studies and get to insights faster.
• Participant Management: Reach 121,000 participants with our worldwide Panel, target in-app with Amplitude cohorts or via URL, and send email campaigns with Reach, our participant management tool.
• Reports: Leverage automated analytics to build visually-rich, customizable reports you can share with your team to move smarter, faster, and with a clearer view of the ROI.
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- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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- Likelihood to recommend 10.0 /10
Maze 2022 review
Reviewed on 13/07/2022
Ultimate is a nice tool for quality product research for all businesses. Make sure to grab your own...
Ultimate is a nice tool for quality product research for all businesses. Make sure to grab your own piece of the pie. I highly recommend Maze.
Pros
Best user testing tool with awesome features like smart reporting, easy collaboration, super fast integration, and target reach.
Maze offers literally almost all the most sought-after User testing solutions at low pricing fees with quality customer support services. It has super conspicuous prebuilt templates which are essential for time-saving and it's easy to work with.
Cons
Some prebuilt templates are not easy to work with especially the ones for a testing website sign-up flow. It had to bleed the first time.
- Industry: Research
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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- Likelihood to recommend 9.0 /10
Solid prototype testing tool with drag-and-drop functionality
Reviewed on 6/01/2023
Conducting some solid user research and a great way to have users evaluate prototypes. Generally a...
Conducting some solid user research and a great way to have users evaluate prototypes. Generally a good experience, rough around the edges in some aspects but overall a modern and fresh way to have users test your prototypes and websites. Maybe recruit participants otherwise though.
Pros
Very easy to use and integrates superbly with our other tools (Figma). Importing prototypes is easy and I can develop surveys within Maze itself. Price is reasonable too, and auto generated reports at the end are a huge time saver.
Cons
Quite limited in terms of survey design to add alongside the prototypes, including survey logic and question types. Heatmaps and recordings can be buggy and the software is clearly still in development with some features still remaining incomplete.
Reasons for Switching to Maze
- Industry: Financial Services
- Company size: 5,001–10,000 Employees
- Used Weekly for 1+ year
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- Likelihood to recommend 0.0 /10
The tool is awesome, the company behind it not so much
Reviewed on 18/02/2022
I found Maze to be pretty good as a design testing tool. But when I left my last company forgetting...
I found Maze to be pretty good as a design testing tool. But when I left my last company forgetting to transfer the account ownership to another admin on the team, [SENSITIVE CONTENT]who responded from Maze so-called "help" team said, "If the [SENSITIVE CONTENT] is no longer available but the Team is registered under a company email address, then you will need to gain access to that email address so that we can send you the necessary confirmation code." [SENSITIVE CONTENT] ACTUALLY THINKS that a former employee can gain access to a company's email domain. This is considered "help"? [SENSITIVE CONTENT] said that they take their data protection very seriously. That's gret, [SENSITIVE CONTENT]. Not sure what that meant, exactly, because when the account comes up for annual renewal, and the credit card associated with the account is not chargeable, and the email Maze sends to the dead email address bounces back, and that account goes into default, and all the data disappears, how exactly is that data protection?
Pros
Fairly intuitive editor, easy to deploy.
Cons
Its presentation format can cause confusion for participants and the heat mapping function is poorly implemented.
Response from Maze
We're sorry to hear that you ran into trouble with the ownership of your team. This policy is in place to protect the data entrusted to us by our customers against unauthorized access by a malicious actor. If we are contacted by someone other than the owner of the data and that individual claims to be the owner, we need to be able to get consent from the owner of record.
Most companies forward a former employee's email address to someone else at the company which makes recovery easy. We can then work with them to get the necessary consent to safely transition ownership. Otherwise though we will not transfer ownership without consent from the owner of record.
We regret that you didn't feel supported as a result of this, but it is an important policy in order to protect our customers' valuable data against unauthorized access. We appreciate your feedback and we'll definitely look at how best we can protect our customers while still enabling handoffs safely.
- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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- Likelihood to recommend 9.0 /10
Came to fill gaps in user experience tests
Reviewed on 6/10/2021
The app is great for prototyping and user tests, especially remote and needing quick responses. In...
The app is great for prototyping and user tests, especially remote and needing quick responses. In my opinion, there is still room for several improvements that could be made with certain urgency, as they would not be so laborious from a technological point of view.
Pros
It is very easy to use and to create and manage the tests, it has a short learning curve. Integration with figma is great, it simulates devices correctly (Web, iOS, Android). Any change in figma can be updated in just a few moments. Deploying a test and sending it to multiple users is a quick task with Maze.
Cons
From the point of view that it is a software for design and usability testing, it leaves a lot to be desired for those who assemble it. It's a bit limited in question templates, I miss a multiple choice format with images for example.
The sorting card template doesn't work very well, and depending on the number of options you put for selection you will have a large vertical scroll making it difficult to understand and select, and besides, they are not cards at all.
Reports are a very nice feature, but at the visualization of the results it is kind of difficult to make comparisons and identify the users at different times of the journey.
- Industry: Internet
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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- Likelihood to recommend 10.0 /10
Best tool for User Testing
Reviewed on 21/02/2023
Super amazing tool for testing prototypes.
Super amazing tool for testing prototypes.
Pros
The easiness of running tests from a Figma prototype. Also the templates they provide for different types of user research are super helpful to even think of new tests to launch.I have used it for testing task completions with a prototype from Figma and you can run a test and share a link within minutes. Also they way the results are presented are outstanding
Cons
If I had to say one bad thing is that sometimes testers have had problems on loading the prototypes I was testing.
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Maze FAQs
Below are some frequently asked questions for Maze.Q. What type of pricing plans does Maze offer?
Maze offers the following pricing plans:
- Starting from: US$75.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
$25/month per seat, if billed annually. Custom pricing from 10+ seats.
Q. Who are the typical users of Maze?
Maze has the following typical customers:
201–500, 501–1,000, 1,001–5,000
Q. What languages does Maze support?
Maze supports the following languages:
English
Q. Does Maze support mobile devices?
Maze supports the following devices:
Q. What other apps does Maze integrate with?
Maze integrates with the following applications:
Adobe XD, Figma, InVision App, Marvel, Sketch, Slack
Q. What level of support does Maze offer?
Maze offers the following support options:
Email/Help Desk, Knowledge Base, Chat
Related categories
See all software categories found for Maze.
User Experience Software