About SurveyMonkey Enterprise

SurveyMonkey Enterprise is a customer satisfaction solution designed to help businesses in IT, healthcare, education, and other sectors collect, assess, and share survey responses with teams. Administrators can secure confidential data in accordance with General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) compliance standards.

The platform enables managers to create customizable surveys using branching and piping functionality on a unified interface. SurveyMonkey Enterprise allows team leaders to manage access permissions, gain visibility into collected data, and distribute survey responses among staff members. It helps operators streamline network and security monitoring and vulnerability management operations. Businesses can also manage data governance policies and facilitate secure logins through single sign-on (SSO) capability.

SurveyMonkey Enterprise allows IT professionals to define different modes of data collection, manage respondent data, and automate onboarding processes. Teams can also conduct A/B testing and text analysis and export data in CSV, PDF, XLS, or PPT formats.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

Australia, Canada, Germany, United Kingdom, Ireland, Netherlands, United States

Supported Languages

Danish, Dutch, English, Finnish, French and 11 others, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish, zh-hant

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

SurveyMonkey Enterprise Software - SurveyMonkey Enterprise team summary
SurveyMonkey Enterprise Software - SurveyMonkey Enterprise user management
SurveyMonkey Enterprise Software - SurveyMonkey Enterprise admin dashboard
View 4 more
SurveyMonkey Enterprise video SurveyMonkey Enterprise Software - SurveyMonkey Enterprise team summary SurveyMonkey Enterprise Software - SurveyMonkey Enterprise user management SurveyMonkey Enterprise Software - SurveyMonkey Enterprise admin dashboard

Features

Total features of SurveyMonkey Enterprise: 64

  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Anonymous Feedback
  • Benchmarking
  • Call Reporting
  • Campaign Management
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Continuous Feedback
  • Customer Segmentation
  • Customisable Forms
  • Customisable Questions
  • Customisable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Email Marketing
  • Employee Recognition Software
  • Engagement Tracking
  • Feedback Management
  • Goal Management
  • Knowledge Management
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Offline Response Collection
  • Performance Management
  • Performance Review Management
  • Predictive Analytics
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomisation
  • Rater Selection
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • URL Customisation

Alternatives

Alchemer

4.5
#1 Alternative to SurveyMonkey Enterprise
Today, every organization collects feedback data — but very few act on it. Alchemer takes data out of dashboards and...

CheckMarket

4.5
#2 Alternative to SurveyMonkey Enterprise
Cloud-based enterprise survey software solution. Users in more than 150 countries use CheckMarket to conduct beautiful...

SurveyLab

4.9
#3 Alternative to SurveyMonkey Enterprise
SurveyLab is professional online survey software for any size of business, non-government organizations and...

Zonka Feedback

4.8
#4 Alternative to SurveyMonkey Enterprise
Zonka Feedback is a multi-channel survey & feedback platform which allows users to build survey forms, generate...

Reviews

Overall rating

4.5 /5
(53)
Value for Money
3.9/5
Features
4.3/5
Ease of Use
4.3/5
Customer Support
3.9/5

Already have SurveyMonkey Enterprise?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 53
Carolyn B.
Overall rating
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

This software is easy to use

Reviewed on 2/06/2020

Studies additionally are anything but difficult to make and send to our customers and examine their...

Studies additionally are anything but difficult to make and send to our customers and examine their answers. we've been utilizing this product for battle the board generally and are prepared to contact our database, send them pamphlets and information like connections for our blog articles, online courses, and so forth. With the formats, you'll structure a generally excellent looking email and it'll get the peruser's consideration.

Pros

Great advertising begins with incredible programming, and that I think we've established our own. With SurveyMonkey, we've been prepared to contact a decent crowd for our counseling business and get a positive reaction too. we don't have a tremendous promoting group and do most stuff on-house, so relying on master programming as Mailchimp has truly paid off.

Cons

The email advertising didn't work week and SurveyMonkey had an excessive number of limitations consequently. SurveyMonkey had huge amounts of limitations on what you'll send which is the reason the product truly didn't chip away at my sake me.

Joshua W.
Overall rating
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

SurveyMonkey is a great product which I frequently use!

Reviewed on 6/10/2020

I personally love SurveyMonkey Enterprise, and often send my friends surveys on what they want /...

I personally love SurveyMonkey Enterprise, and often send my friends surveys on what they want / don't want to do. I also use it academically, when I need to collect data for report writing and such like.

Pros

This software is a great way to get feedback from friends, and even from professionals. I use it for lots of class projects to get data from a range of people. One of my favorite features of this software is the ability to quickly write a review, and then easily send out a link to a whole variety of people. What is even better is when you purchase results. This is pretty much where a pay a small sum of money, and get your survey completed by hundreds of people across the global.

Cons

The only real problem with SurveyMonkey Enterprise is that it takes a while to get use to the interface. I have been using SurveyMonkey for a while, so for me I can quickly write effective surveys, but usually it is not that easy. It takes a while to get use to, but I personally believe that once you have used it a few times, it can be one of the best survey websites out there.

Katy T.
Overall rating
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Easy surveys

Reviewed on 8/07/2021

An easy way to create and answer surveys that does not require a large time commitment .

An easy way to create and answer surveys that does not require a large time commitment .

Pros

The creation process is intuitive and the templates you get drastically reduce the time you need to spend on composing the questions .You can use both fixed and open ended questions and combine them in whichever way you want .

Cons

SurveyMonkey is expensive and it is debatable whether the fee is justified or not . Depending on the topic , the character limit on some boxes can be limiting .

Henry C.
Overall rating
  • Industry: Restaurants
  • Company size: 51-200 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Nothing special, expensive, and an oddly bitter customer support team.

Reviewed on 23/07/2021

Frustrating and unimpressive. I can't conjure a reason to choose SurveyMonkey over another tool,...

Frustrating and unimpressive. I can't conjure a reason to choose SurveyMonkey over another tool, and would not recommend it to anyone. That would put my own credibility at peril.

Pros

I was able to create a survey with it. That's the extent of my "Pros" column.

Cons

So pricy for what you get, which is nothing unique or particularly robust. Literally any other tool will do everything SurveyMonkey does, and for an actually reasonable cost.

And the customer service. I saw tons of negative comments on SurveyMonkey's customer service across different sites, and they are all accurate. One example: a co-worker left the company and left a surveymonkey subscription active without telling anyone. After 3 months I reached out to support and asked to cancel, and pointed out there was 0 activity in the account, and asked about a possible refund. They responded (after a week) with a very defensive, accusatory and borderline personally insulting email.

An overpriced tool that's ultimately super basic, paired with aggressively-trained and downright mean customer service, should make anyone skeptical. And when there are so many other solid survey options out there, why risk it?

Félix H.
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

An efficient way to collect and analyse data

Reviewed on 23/05/2021

Pros

SurveyMonkey presents a clean and efficient way to collect large scale data, particularly by making it easy to email surveys to large email lists. It’s analysis also makes it easy to distinguish trends within the data without too much rigorous self-analysis.

Cons

Despite its large amount of features. Its free plan is rather limited and a proper survey (with a large sample size) would require users to sign up. This is a disadvantage compared to alternatives such as Google or MS forms.

Showing 5 reviews of 53 Read all reviews

SurveyMonkey Enterprise FAQs

Below are some frequently asked questions for SurveyMonkey Enterprise.

SurveyMonkey Enterprise offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

SurveyMonkey Enterprise has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

SurveyMonkey Enterprise supports the following languages:

Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish, zh-hant

SurveyMonkey Enterprise supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

SurveyMonkey Enterprise integrates with the following applications:

ActiveCampaign, Akita, Automate.io, Azuqua, Benchmark Email, Blendr.io, Built.io Flow, CleverReach, Freshservice, Google Drive, HubSpot CRM, Integromat, Klipfolio, Mailchimp, Microsoft Power BI, Microsoft Teams, Oracle Eloqua, Pabbly Connect, Shopify, Skyvia, Slack, Tableau, Visme, Webex, Zendesk, Zoho CRM, Zoho Campaigns

SurveyMonkey Enterprise offers the following support options:

Email/Help Desk, Knowledge Base

Related categories

See all software categories found for SurveyMonkey Enterprise.