---
description: Learn how Mercury.ai can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Mercury.ai Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/1647/conversational-ai-platform/software) > [Mercury.ai](/software/2041543/mercury)

# Mercury.ai

Canonical: https://www.getapp.co.nz/software/2041543/mercury

> Mercury.ai is a enterprise Conversational AI platform engineered for reliability. We orchestrate Generative AI within deterministic workflows to eliminate hallucinations. Fully GDPR-compliant, hosted in Germany, and model-agnostic. Automate complex dialogues without losing data sovereignty.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Mercury.ai

Eliminate AI Hallucinations: Reliability is non-negotiable in customer service. Mercury.ai uses a specialized approach combined with strict dialogue governance. The AI is architecturally prevented from inventing facts. It answers exclusively based on the knowledge sources you provide (PDFs, CMS, PIM) and adheres to your brand guidelines. If the system lacks certainty, it routes the query to a human agent rather than guessing.

Absolute Data Sovereignty (GDPR-First): Designed in Germany for the rigorous standards of European privacy laws. We do not act as a passthrough to public model providers. All data processing occurs within our controlled infrastructure. We guarantee that your sensitive customer interactions are never used to train third-party models. This makes Mercury.ai the safe choice for banking, insurance, and public sector organizations.

Hybrid Intelligence Architecture: Pure Generative AI is hard to control; pure decision trees are too rigid. Mercury.ai offers the best of both. Use our robust decision engines for transactional processes (e.g., changing a shipping address, checking account status) where logic must be exact. Use Generative AI for the "long tail" of informational queries. The platform switches seamlessly between these modes in real-time.

Deep Enterprise Integration: An AI that stands alone adds little value. Mercury.ai follows an API-first philosophy. We integrate deeply with your existing backend systems (Salesforce, SAP, Zendesk, Microsoft Dynamics, HubSpot) to perform real transactions. The AI doesn't just chat; it resolves tickets, checks order statuses, and updates customer records autonomously.

Omnichannel Consistency: Manage one central intelligence hub that serves all your channels. Whether a customer contacts you via Web Widget, WhatsApp, Instagram Direct, or Facebook Messenger, they receive consistent, context-aware answers. The platform maintains context across channels, ensuring a seamless user journey.

Actionable Analytics: Move beyond vanity metrics. Our analytics suite focuses on "Conversational Intelligence." We help you identify gaps in your knowledge base, detect emerging customer trends before they escalate, and optimize the handover points between AI and human agents. You gain visibility into what your customers are actually asking, not just how many messages are sent.

## About the vendor

- **Company**: Mercury.ai

## Commercial Context

- **Starting Price**: €850.00
- **Pricing model**: Flat Rate
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Arab Emirates, United Kingdom, United States

## Features

- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Escalation
- Autoresponders
- CRM
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Communication Management
- Configurable Workflow
- Contextual Guidance
- Customer Segmentation
- Customer Service Analytics
- Customisable Branding
- Email Management
- Engagement Tracking
- Generative AI
- Intent Recognition

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Conversational AI Platforms](https://www.getapp.co.nz/directory/1647/conversational-ai-platform/software)

## Alternatives

1. [UChat](https://www.getapp.co.nz/software/2068586/uchat) — 4.9/5 (73 reviews)
2. [Fathom](https://www.getapp.co.nz/software/2071295/fathom-1) — 5.0/5 (808 reviews)
3. [Denser AI](https://www.getapp.co.nz/software/2074334/denser-ai) — 5.0/5 (31 reviews)
4. [Botsonic](https://www.getapp.co.nz/software/2071616/botsonic) — 4.8/5 (80 reviews)
5. [Mindset AI](https://www.getapp.co.nz/software/2079982/mindset-ai) — 4.9/5 (15 reviews)

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2041543/mercury)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2041543/mercury> |
| de-AT | <https://www.getapp.at/software/2041543/mercury> |
| en | <https://www.getapp.com/emerging-technology-software/a/mercury/> |
| en-AE | <https://www.getapp.ae/software/2041543/mercury> |
| en-AU | <https://www.getapp.com.au/software/2041543/mercury> |
| en-CA | <https://www.getapp.ca/software/2041543/mercury> |
| en-GB | <https://www.getapp.co.uk/software/2041543/mercury> |
| en-IE | <https://www.getapp.ie/software/2041543/mercury> |
| en-NZ | <https://www.getapp.co.nz/software/2041543/mercury> |
| en-SG | <https://www.getapp.sg/software/2041543/mercury> |
| en-ZA | <https://www.getapp.za.com/software/2041543/mercury> |

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