About Modento
Modento is a cloud-based patient management software designed to help medical organizations streamline the entire appointment lifecycle, from scheduling to payment processing. Patients can use the self-service portal to access submitted documents, update or edit forms, and secure confidential information via two-factor authentication (TFA).
Modento provides mobile applications, which allow clients to add images of insurance cards and receive automated reminders about upcoming consultations. Healthcare organizations can create customizable texting templates and establish two-way communication with patients via messaging or emails. Using the virtual waiting room, physicians can facilitate check-in processes for clients and provide rewards or loyalty points to patients.
Medical professionals can send treatment plans to patients, capture electronic signatures, and automatically store documents in a centralized database for future reference. The software integrates with Swell, which enables organizations to track referrals and view customers’ feedback or reviews on a centralized platform.
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- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Modento is a lifesaver!
Reviewed on 6/01/2020
Increased patient compliance and improved communication without the inconvenience of picking up a...
Increased patient compliance and improved communication without the inconvenience of picking up a phone.
Pros
Expanded functionality. 100%. Modento features far outperform the competition. Aside from basically having a digital new employee (for a fraction of the cost), the paperless check in, treatment planning, consent forms and voicemail drops are definitely our favorite features so far. There is not a single thing to dislike.
Cons
Initially, integration with Eaglesoft was limited, however I was informed that advanced integration was in process. Which Modento quickly delivered much quicker than anticipated.
Reasons for Choosing Modento
Limited functionality, and no direct integration with our practice management software aside from appointment confirmations.Switched From
Lighthouse 360Reasons for Switching to Modento
Modento offered advanced features, our standing customer service and seamless integration with PMS.Response from Mobiati
Thanks for leaving us a review! We are happy to hear that Modento is such an important part of your daily operations. Hope you don't mind us stealing your description of Modento as "a digital new employee at a fraction of the cost" :)
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Helped with Covid19 protocols AND so much MORE
Reviewed on 5/02/2021
It's been easy from the get-go, I really can't ask for more. I do hope as they become more popular...
It's been easy from the get-go, I really can't ask for more. I do hope as they become more popular and grow in size, their top notch customer service stays at the level I have grown accustomed to.
Pros
Customer service has been the best I've experienced in my 12 years of practice and 10 years of practice ownership. It's a company based in another state than I am in, but it feels like they are right next to us because we can text, call, email and they are right there! The software itself is easy to use, easy to implement and once again, they were right there when we needed anything. The platform is nice to look at, gives it a high quality feel, great user experience for us and the patients. They're are always updating their features and gives a monthly announcement and video on the new updates. It's very impressive.
Cons
If I could go in and edit my own health history forms that would be fantastic, but maybe in the future. Currently, we email in the edits and it's done in a few short hours or a day. So it's not a problem, just a wish list.
Response from Mobiati
Hi Jessica! Thank you for taking the time to leave us a review, and for that awesome testament to our customer support! Customer service is a top priority for us, so please know that we are deeply committed to maintaining excellence in support as we grow. Glad that you find the monthly software update videos helpful and informative, too! I also want to let you know that a user-facing forms editor is under development as we speak no firm release date yet, but we hear you and we're working toward it :)
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Good Software, Did not love interface
Reviewed on 13/05/2022
Pros
The software worked really well. Patient's responded well to the automated texts.
Cons
Did not love the interface. Thought that made it a little harder to use.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
What we have been searching for for years!
Reviewed on 4/02/2021
Everything about this software has been smooth from implementation to training to the patient user...
Everything about this software has been smooth from implementation to training to the patient user experience. We are thrilled, this is the 4th version of such software we have used, and Modento is head and shoulders above the others.
Pros
The tight integration of this product with our dental practice management software has been amazing. We save hours each week not having to scan documents into patient charts.
Cons
The way the software notates every interaction, while a crucial piece of the puzzle, does muddy our internal commlog ability and makes it slightly more difficult to track actual conversations with patients as noted in their charts.
Response from Mobiati
Hey Ryan! Thanks so much for leaving us a review! Glad to hear that Modento is the solution you've been looking for :) You may already know this, but we can completely customize which types of messages/interactions write to patients' commlogs in your PMS (while still preserving ALL message types in the Modento commlog for a complete audit trail) if there are any message types you want to exclude to clean up that view, please reach out to Support so we can make sure things are set up according to your preferences!
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
What a blessing during the pandemic!
Reviewed on 30/01/2021
Great! My front desk team is much more efficient!
Great! My front desk team is much more efficient!
Pros
The messaging platform is superior to other patient communication tools I’ve used. Modento also offered my team a super simple solution to going almost 100% paperless which is great by itself but even more helpful during COVID times. Patients love not having to pass pens/paper/clipboards back and forth. We also have many more new patients completing paper work in advance to their visit which is a time saver!
Cons
I would appreciate the ability to add custom documents myself and not have to ask customer service ( but they do a great job and are quick to help)
Response from Mobiati
Hi Sarah! Thanks so much for the review happy to hear that Modento has helped your office adapt to COVID and keep things running smoothly! I'm happy to report that our developers are working on making forms customization available on the user-end :)
Modento FAQs
Below are some frequently asked questions for Modento.Q. What type of pricing plans does Modento offer?
Modento offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of Modento?
Modento has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Modento support?
Modento supports the following languages:
English
Q. Does Modento support mobile devices?
Modento supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Modento integrate with?
Modento integrates with the following applications:
Swell
Q. What level of support does Modento offer?
Modento offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Chat
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