Fuse

Learning management system for skill development & training

4 /5 (15 reviews) Write a Review!

Fuse Overview

What is Fuse?

Fuse is a cloud-based learning management platform designed to help businesses of all sizes create, launch, and manage online courses to facilitate training and skill development across different operations and job roles. The platform lets organizations curate, analyze, and translate content to provide an interactive learning experience and personalized coaching.

Fuse includes personalization capabilities, which provide automated contextual course recommendations to learners based on interests. It offers a host of features such as custom layout, tagging, content management system, peer-to-peer learning, a dashboard, video translations, and more.

Fuse allows supervisors to conduct formal and informal discussion events, evaluate employees’ performance through assessments, and provide feedback via one-to-one meetings. Learners can also participate in coaching conversations, create articles, share links and videos, and post questions on communities using Android and iOS devices.

Fuse enables managers to implement personalized learning designs and gain insights into the performance of employees through analytics. It also supports integration with various third-party applications including Coursera, Filtered, Anders Pink, LinkedIn Learning, and more.

Fuse Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Please contact Fuse Universal directly for pricing details.


Fuse Features

Devices
Business size
S M L
Markets
United States, Canada, Australia
Supported Languages
English

Media

Fuse content uploading
Fuse custom learning plans
Fuse video translation
Fuse peer interaction
Fuse user insights
Fuse video Fuse screenshot: Fuse content uploading Fuse screenshot: Fuse custom learning plans Fuse screenshot: Fuse video translation Fuse screenshot: Fuse peer interaction Fuse screenshot: Fuse user insights

Fuse Reviews

Fuse Reviews

Overall rating
4
/
5
Excellent
3

Very good
10

Average
1

Poor
1

Terrible
0

Value for Money
4.1
Features
4.1
Ease of Use
3.9
Customer Support
3.7
87% recommended this app
Catherine C.

The epitome of user experience platforms and social learning

We are solving issues with getting all the employees from our various branches to unify under one complete understanding of how the group functions and the direction that we are going in. The benefits have been tremendous, with serious engagement from the staff, and increasing productivity in the work environment.


Phil W.

Fuse - Communications, People Development & Training Delivery Review

Fuse has been and continues to be unique in the market place in terms of the features it has and integration it is now promising across many software applications.

It's allowed us to grow as a business and stay connected to a national workforce and its encouraged us to digitise our learning delivery to our clients. The customer teams are always engaging and willing to help and in recent years Fuse have recognised the importance of customer steering groups and advisory boards. They are becoming a "listening" business while remaining innovative and challenging in whats hot and whats not in Learning & development.


Daryl W.

Highly customisable, according to your business needs.

Overall, I've found Fuse fairly user friendly - once you get your head around the different functionality and how it all works, you can really bend and mould the platform to your own needs. It's worth the investment of effort, and worth being open to trying things out and tweaking as you go.
The technical support team are brilliant - they're super speedy to respond, and they have helped me out with all sorts of requests (yes, even the stupid questions...)


Paul G.

Average product made hopeless by instability issues and non-existent support

It was great having the freedom to be able deliver completely custom user interfaces using HTML and Javascript. Fuse were good in accommodating our unusual needs and developing the platform to make features they developed for all clients available to everyone.

However, i could never risk working with them again because they're simply unable to provide a robust system and the support was truly dreadful. For more than 5 years they promised to recruit better people that would miraculously solve their inability to manage/support their own platform. Truth is, they have no idea how to structure a software development team, or customer service team in a way that makes them able to deliver a stable system.


Topher O.

Alliance Residential Turns the Tide on Learning

Fuse has been a greta team to work with. They had an initial architect team that came along side of us to help us focus the project on the overall goals for the organization. This sounds so elementary, but when we came into it, we were just thinking about providing this cool tool for our associates to use. This shif in thinking was revolutionary and has really helped the whole site come together. Now that we are up and running, we have biweekly meetings with our client success managers who help us dive into what's working and what's not. They offer help and suggestions and help us stay focused on our overall objectives.


Catherine C.
Industry: E-Learning
Company size: 201-500 Employees

The epitome of user experience platforms and social learning

Used Daily for 1+ year
Reviewed on 2/12/2020
Review Source: Capterra

We are solving issues with getting all the employees from our various branches to unify under one complete understanding of how the group functions and the direction that we are going in. The benefits have been tremendous, with serious engagement from the staff, and increasing productivity in the work environment.

Pros

I really like the fact that I can login at any time of the day, from any device and learn in short, concise and well put together learning programmes; as well as socially using informal learning. The CSM Team and Support Desk are extremely supportive and respond immediately to any requests.

Cons

There is very little that I dislike, but I definitely feel that there are untapped areas that can be improved on, with the system structure.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Phil W.
Industry: Education Management
Company size: 1,001-5,000 Employees

Fuse - Communications, People Development & Training Delivery Review

Used Daily for 2+ years
Reviewed on 27/11/2019
Review Source: Capterra

Fuse has been and continues to be unique in the market place in terms of the features it has and integration it is now promising across many software applications.

It's allowed us to grow as a business and stay connected to a national workforce and its encouraged us to digitise our learning delivery to our clients. The customer teams are always engaging and willing to help and in recent years Fuse have recognised the importance of customer steering groups and advisory boards. They are becoming a "listening" business while remaining innovative and challenging in whats hot and whats not in Learning & development.

Pros

A very innovative product and development team. Fuse really is a Next Gen platform that supports company wide business communication, collaboration, learning and engagement. The base suite of tools and functionality is fantastic and the team look to innovate and now collaborate with the latest thinking and learning tools in the market place.

Cons

As a growing business over the years we have worked with them they have focused alot on new features development and functionality before the basics of previous introductions have been ironed out. This leads to a "buggy" experience in the 1st instance of a feature that held so much promise.

I'm pleased to say they have worked this out and now have good development road maps and testing in place before they come to market with new features - The system is stable most of the time and new functionality is discussed with customers before release

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Daryl W.
Industry: Information Technology & Services
Company size: 1,001-5,000 Employees

Highly customisable, according to your business needs.

Used Daily for 1+ year
Reviewed on 3/12/2020
Review Source: Capterra

Overall, I've found Fuse fairly user friendly - once you get your head around the different functionality and how it all works, you can really bend and mould the platform to your own needs. It's worth the investment of effort, and worth being open to trying things out and tweaking as you go.
The technical support team are brilliant - they're super speedy to respond, and they have helped me out with all sorts of requests (yes, even the stupid questions...)

Pros

The platform is highly customisable, according to your business needs. This is great for me, as it means I can tailor each of our communities to the visual identity of the relevant programme or department, and can easily highlight new or relevant content. The technical support team are also incredibly efficient - they respond quickly no matter what time of day, and deliver fantastic levels of customer service.

Cons

The downside to so much customisability is that you need to have at least basic HTML/CSS skills to really get it looking how you want it to, and it can take a fair chunk of time to get everything looking and working how you'd like it to if you're not confident in your visual design and coding skills. I'd recommend taking time to really plan out exactly what you want to use the platform for, and avoid trying to be everything to everyone (it can very quickly become a beast otherwise!).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Paul G.
Industry: Telecommunications
Company size: 10,000+ Employees

Average product made hopeless by instability issues and non-existent support

Used Daily for 2+ years
Reviewed on 17/04/2020
Review Source: Capterra

It was great having the freedom to be able deliver completely custom user interfaces using HTML and Javascript. Fuse were good in accommodating our unusual needs and developing the platform to make features they developed for all clients available to everyone.

However, i could never risk working with them again because they're simply unable to provide a robust system and the support was truly dreadful. For more than 5 years they promised to recruit better people that would miraculously solve their inability to manage/support their own platform. Truth is, they have no idea how to structure a software development team, or customer service team in a way that makes them able to deliver a stable system.

Pros

The ability to customise the user experience using custom html. We were able to completely customise the user interface, which was good because we found the fuse interface terrible.

Cons

It was highly unstable which led to no end of issues for us. We relied heavily on fuse tracking our new starters completing their training and then reporting via their APIs. We had so many issues with this failing to properly register completions and it caused huge problems for us.

What's worse was the terrible level of support given by Fuse. Going via the normal/formal routes of reporting bugs was literally a waste of time and pretty much never resulted in any issue being resolved in 5+ years of use.

I'd instead have to kick off with the [SENSITIVE CONTENT HIDDEN], and in fairness to them they did then try to resolve issues. However, even then is was largely hopeless and we were forced to leave fuse and build our own LMS functionality internally.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Topher O.
Industry: Real Estate
Company size: 1,001-5,000 Employees

Alliance Residential Turns the Tide on Learning

Used Daily for 6-12 months
Reviewed on 28/08/2019
Review Source: Capterra

Fuse has been a greta team to work with. They had an initial architect team that came along side of us to help us focus the project on the overall goals for the organization. This sounds so elementary, but when we came into it, we were just thinking about providing this cool tool for our associates to use. This shif in thinking was revolutionary and has really helped the whole site come together. Now that we are up and running, we have biweekly meetings with our client success managers who help us dive into what's working and what's not. They offer help and suggestions and help us stay focused on our overall objectives.

Pros

What we love about Fuse is that it has the ability to bring together Learning, Policy, and Communications into one central location where our workforce (who is disparate across the country) can connect and actually engage with the content presented. We understand that how we learn is changing. We want to consume information right at the time we need it, and we want it to be short and effective so that I can get about the job at hand. In our personal lives we use Google, but now, at work, we use Fuse!

Cons

There have been some issues on reporting that they are working through with the addition of Good Data to the project. At the current time, some reporting is limited, but with the Good Data coming on, we are going to have the ability to slice and dice thousands of data points in ways that we've never been able to do with X data.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.2/10
Based on 15 user ratings
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Fuse Pricing

Fuse Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Please contact Fuse Universal directly for pricing details.

Please contact Fuse Universal directly for pricing details.

Value for Money
4.1/5
Based on 15 user ratings
Compare value for money rating with alternatives
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Fuse Features

Fuse Features

API
Activity Dashboard
Activity Tracking
Assessment Management
Attendance Management
Attendance Tracking
Automatic Notifications
Blended Learning
Calendar Management
Communication Management
Content Management
Course Authoring
Customisable Branding
Data Import/Export
Learning Management
Progress Reports
Progress Tracking
Reporting & Statistics
Student Management
Third Party Integration
Features
4.1/5
Based on 15 user ratings
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Categories

Additional information for Fuse

Additional information for Fuse

Key features of Fuse

  • Asynchronous Learning
  • Blended Learning
  • Content Management
  • Gamification
  • SCORM Compliance
  • Skills Tracking
  • Synchronous Learning

Fuse FAQs

Fuse FAQs

Below are some frequently asked questions for Fuse.

Q. What type of pricing plans does Fuse offer?

Fuse offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Please contact Fuse Universal directly for pricing details.

Q. What are the main features of Fuse?

Fuse offers the following features:

  • Asynchronous Learning
  • Blended Learning
  • Content Management
  • Gamification
  • SCORM Compliance
  • Skills Tracking
  • Synchronous Learning

Q. Who are the typical users of Fuse?

Fuse has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Fuse support?

Fuse supports the following languages:

English

Q. What type of pricing plans does Fuse offer?

Fuse has the following pricing plans:

Subscription

Q. Does Fuse support mobile devices?

Fuse supports the following devices:

Android, iPhone

Q. What other apps does Fuse integrate with?

Fuse integrates with the following applications:

LinkedIn

Q. What level of support does Fuse offer?

Fuse offers the following support options:

Phone Support, Online Support