--- description: Learn how Call Center Studio can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Call Center Studio Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Call Center Studio](/software/2037283/call-center-studio) # Call Center Studio Canonical: https://www.getapp.co.nz/software/2037283/call-center-studio Page: 1 / 3\ Next: [Next page](https://www.getapp.co.nz/software/2037283/call-center-studio?page=2) > Call Center Studio is a web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base. Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio. > > Verdict: Rated **4.5/5** by 47 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Call Center Studio • Scalable - Serverless infrastructure enables fast deployment, colocation, and the ability to size your operations up and down as you wish, freeing you of bulky hardware that burden your budget and tie your agents to the desk. • Cost-efficient - No license renewals, no maintenance fees, no commitments, no hidden costs. Just a friendly pay-as-you-go model with no surprises. • Unleash agents’ full potential - Intuitive interface simplifies agents’ daily tasks while next-gen tools empower them to overcome customer challenges and features like skill-based routing enable better call management. • Open API - Enjoy the ease of built-in integrations with various popular CRMs, payment gateways, and other business tools. Using something unique? Our open API will facilitate secure and speedy integrations within minutes\! • Empower your decision-makers with actionable data - Alongside our powerful built-in reporting and monitoring tools and dashboards, with access to Google Data Studio, you also gain access to valuable actionable insights. • Increased CX levels - Utilize machine learning and AI-based chatbots, voice bots, and many other tools to offer your customers quality self-service processes and increase operational efficiency by up to 400%. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 47 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Call Center Studio - **Location**: Chicago, US - **Founded**: 2018 ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Pricing Details**: We offer two pricing options: Voice Only or Multi-Channel. Voice Only Package The Voice Only Package is ideal for your company if you primarily communicate with your customers via phone calls. It has everything you need to provide superb customer service and operate an effective phone-based call center. Includes: - Advanced voice functions - A complete inbound and dialer solution with monitoring, supervision and analytics. - Open API integrations. - Full setup and implementation support. Multi-Channel Package Need a bit more functionality? The Multi-Channel Package is well suited to companies looking for more ways to connect with customers. In addition to phone calls, you’ll have access to other text-based channels such as Messenger and WhatsApp. The Multi-Channel package includes everything in the Voice Only Package, as well as: - Access to webchat and text chatbots. - Click-to-call from websites. - Integration with WhatsApp Business, Facebook Messenger and Telegram. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, France, Germany, Ireland, Italy, Luxembourg, Mexico, Netherlands, New Zealand, Panama and 10 more ## Features - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Archiving & Retention - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Autoresponders - Batch Processing - Blended Call Centre - CRM - Call Centre Management ## Integrations (24 total) - 004 - Avaya Cloud Office - Cisco AnyConnect - Dialogflow - Dynamics 365 Customer Voice - Freshdesk - Google Data Studio - Google Data Studio Connector for Jira - HubSpot CRM - Iyzico - Meta for Business - Param - Pipedrive - Power BI Connector for Jira - Power BI Connector for ServiceNow ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.getapp.co.nz/directory/107/voip/software) ## Related Categories - [VoIP Software](https://www.getapp.co.nz/directory/107/voip/software) - [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software) - [Call Centre Software](https://www.getapp.co.nz/directory/275/call-center/software) - [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software) - [IVR Software](https://www.getapp.co.nz/directory/289/ivr/software) ## Alternatives 1. [Five9](https://www.getapp.co.nz/software/91276/five9) — 4.2/5 (481 reviews) 2. [Genesys Cloud CX](https://www.getapp.co.nz/software/104597/genesys-cloud) — 4.3/5 (261 reviews) 3. [Bitrix24](https://www.getapp.co.nz/software/90602/bitrix24) — 4.2/5 (979 reviews) 4. [CXone Mpower](https://www.getapp.co.nz/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [Talkdesk](https://www.getapp.co.nz/software/100659/talkdesk) — 4.5/5 (732 reviews) ## Reviews ### "a magnificient product" — 5.0/5 > **Bilge Burakhan** | *24 May 2018* | Recommendation rating: 10.0/10 > > **Pros**: SAAS product Pay as go Expensive Great reporting system 7/24 help desk Google cloud platform > > **Cons**: Maybe the logo could be better.. ----- ### "One of the best Call Center Tool" — 5.0/5 > **Ufuk** | *17 December 2021* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, easy to manage and personalize, fast connection, can be integrated to any other third party applications > > **Cons**: To be honest, I can say none for this question. > > Call Center Studio service has reasonable price in comparison with its rivals who provide similar features. ----- ### "in general positive, user friendly" — 3.0/5 > **Stefana** | *12 June 2018* > > **Pros**: the fact that the calls are recorded and accessible immediately for listening and also the reporting feature > > **Cons**: The helpdesk is rather slow, it is not always easy to identify errors, the buttons get blocked in the application. The calls go into a loop very often and that requires multiple calls in order to finish a conversation. The quality of the line can suffer improvement. ----- ### "SUCCESSFUL" — 5.0/5 > **Barış** | *4 November 2020* | Retail | Recommendation rating: 10.0/10 > > **Pros**: SUCCESSFUL INTEGRATION Quick Solution Knowledgeable team > > **Cons**: The design is very simple Connection Failed > > User friendly with ease of use ----- ### "Call Center Studio is our right hand." — 5.0/5 > **Kemal** | *30 October 2020* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: The most important feature of Call Center Studio, It consolidated many critical features in one solution, It has advanced ACD solutions + Call Recording + Call Evaluation + Callback options + Integration with many other + Advanced IVR solutions +Rapid Support\! > > **Cons**: They did a lot of things beyond my imagination. > > They did almost everything what I requested. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.co.nz/software/2037283/call-center-studio?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/2037283/call-center-studio) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data