About ConnectWise SIEM
ConnectWise SIEM (formerly Perch) is a threat detection and response management software designed to help enterprises create, launch, and manage cybersecurity programs. The platform enables organizations to identify potential threats and malicious activities across networks and connected devices via a unified portal.
ConnectWise SIEM includes a threat hunting functionality, which allows analysts to view and investigate alerts, network traffic, logs, and threat details using drill-down capabilities. The log ingestion feature sends real-time alerts for critical events, enabling users to analyze and store details related to instances or system errors in a centralized repository for future reference and compliance requirement. Administrators can also utilize the built-in dashboard to define and handle custom threat indicators and maintain an internal intelligence database.
ConnectWise SIEM lets system managers gain insights into PCI DSS and HIPAA compliance, networking, Windows logs, assets, and other metrics. It also supports integration with various third-party applications such as AWS Cloudtrail, Bitdefender, Cisco, Fortinet, Freshdesk, G Suite, Microsoft 365, and more.
Pricing starting from:
US$10.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of ConnectWise SIEM
ConnectWise SIEM (formerly Perch) allows enterprises to detect potential threats, security issues and malicious activities across the network and connected devices via a unified portal. IT professionals can gain visibility into Windows logs, active assets, HIPAA and PCI DSS compliance, networking status and other metrics via a dashboard. Additionally, users can evaluate issues, instance and other events through real-time alerts and store the information in a repository for future reference.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
US$10.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of ConnectWise SIEM: 33
Alternatives
Blackpoint MDR
Graylog
Splunk Enterprise
Cyber Hawk
Reviews
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- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product to help MSPs scale their security business
Reviewed on 5/01/2021
From the moment we have started working with Perch, they have been at the top of our list of...
From the moment we have started working with Perch, they have been at the top of our list of vendors.
Pros
Ease of sales with account managers
Ease of set up and configuration
Continual development of API
Cons
No - nothing that can come to mind, they have been very easy to work with
Alternatives Considered
USM AnywhereReasons for Choosing ConnectWise SIEM
Eventtracker's product support left a lot to be desired and working with Continuum's SOC was a disasterSwitched From
NetsurionReasons for Switching to ConnectWise SIEM
SOC- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A great product that has helped us immensly in providing cyberdefense to our customers
Reviewed on 5/01/2021
A really great team, easy to get a hold of and really a big part of helping us stop the bad guys in...
A really great team, easy to get a hold of and really a big part of helping us stop the bad guys in our customers. We have multiple success stories from this product where a significant crisis was stopped before it became a crisis. Also, it is very reasonably priced. This has made it easier for us to approach even our smaller customer. Lastly, we use the product to help us protect and detect our own network.
Pros
The product is comprehensive. It touches the network, the individual hosts and cloud based resources. It all aggregates into a very flexible and feature rich SIEM or SIEM like tool that helps us really figure out what is going on.
Cons
When we first engaged with Perch they had not yet completed some key integrations. Those have been completed now. I can't really think of a current limitation that we wish were better. We are very happy with the product.
- Industry: Computer Networking
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Perch failed us for Security and compliance
Reviewed on 12/03/2021
Perch is very good at selling its product but it doesn't deliver on its promise. It's not a true...
Perch is very good at selling its product but it doesn't deliver on its promise. It's not a true log mangaement or SIEM. Their SOC is more of a Support than anything else. They are too junior
Pros
pricing is very attractive at first but then it adds up very quickly. It doesn't scale very well.
Cons
Log retention is a problem. We failed an audit because didn't provide the raw logs for the duration that we needed it. Perch is a simple basic alerting that sometimes fails to alert.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perch Security - SOC-backed Threat Hunting and SIEM that is not complicated
Reviewed on 6/01/2021
The people at Perch from the top to the bottom are great. If you run into issues, have questions,...
The people at Perch from the top to the bottom are great. If you run into issues, have questions, or just need some advice, they are there for you. Also, their SOC is based in Houston on USA soil which is important to many when you have someone watching your back from a cyber perspective.
Pros
The Perch solution has a very community-esque feel. Users of Perch love it and are not afraid to support one another, share tips, tricks, customizations, etc. This collaboration and feedback is also present within Perch and the improvements that are made to the product it reflect the users' requests and needs.
Cons
This is a product where the more one puts into it, the one gets out of it. It is no magic system out of the box per se. This is not really Perch's fault, but to the layperson, one could thing that.
Reasons for Switching to ConnectWise SIEM
The Perch experience is second-to-none. You can tell they are passionate about their product and it is just not a re-packaging of existing open-source tools.- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
An enterprise vs MSP view.
Reviewed on 11/01/2021
I have used and sold Splunk before and Splunk is very intuitive to use from the end user perspective...
I have used and sold Splunk before and Splunk is very intuitive to use from the end user perspective. Perch requires more knowledge of query languages to dig some of the information out that I want to see. On the administrative side of things Perch is far easier to implement than Splunk and does not require a dedicated engineering staff to maintain.
Pros
Easy of implementation and the setup of the appliances at each location is great. The web portal reduces our overhead and maintenance cost.
Cons
Query of information via Perchbana needs to be segmented by client sites.
Alternatives Considered
Splunk EnterpriseReasons for Switching to ConnectWise SIEM
Cost of the product was a major factor, but the implementation and maintenance of the product was also high on the list. Splunk on our list, but the cost to implement and maintain the solution was much greater.ConnectWise SIEM FAQs
Below are some frequently asked questions for ConnectWise SIEM.Q. What type of pricing plans does ConnectWise SIEM offer?
ConnectWise SIEM offers the following pricing plans:
- Starting from: US$10.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Pricing for Perch Security starts at $10 per user per month.
Q. Who are the typical users of ConnectWise SIEM?
ConnectWise SIEM has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ConnectWise SIEM support?
ConnectWise SIEM supports the following languages:
English
Q. Does ConnectWise SIEM support mobile devices?
ConnectWise SIEM supports the following devices:
Q. What other apps does ConnectWise SIEM integrate with?
ConnectWise SIEM integrates with the following applications:
AWS CloudTrail, Auth0, Autotask PSA, Bitdefender GravityZone, Carbon Black Cloud Workload, Cisco Meraki, ConnectWise Automate, ConnectWise PSA, ConnectWise ScreenConnect, Freshdesk, Mailgun, Microsoft 365, Microsoft Teams, Okta, SentinelOne, ServiceNow, Slack, Sophos Central, Webroot Business Endpoint Protection, Webroot DNS Protection
Q. What level of support does ConnectWise SIEM offer?
ConnectWise SIEM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
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