ABELDent

Dental practice management software for Canadian market

4.7 /5 (28 reviews) Write a Review!

ABELDent Overview

What is ABELDent?

ABELDent is an on-premise and cloud-based dental practice management software that helps dentistry professionals manage appointments, claims, and documents, among other processes. It enables staff members to create a patient database including patient information, insurance details, clinical treatment history, patient charts, physician notes, financial records, and other related documents.

ABELDent's clinical charting tool allows medical professionals to record measurements and plot conditions for several dental procedures and issues, such as recessions, attachments, furcation, bleeding, plaque, and suppuration. The appointment scheduling functionality lets front desk employees create color-coded appointments based on multiple criteria, including date, time, type, priority, and doctor preference. Administrators can set-up role-based permission rights and configure password-based access to restrict specific employees from adding, editing, or deleting information.

ABELDent facilitates integration with Microsoft 365 and several third-party radiography and imaging solutions. It lets supervisors generate reports to gain insight into practice growth rate, demographic trends, and provider capacity and performance. It also helps staff members manage electronic insurance claim submissions and distribute revenue share among all medical professionals, such as dentists, hygienists, and associates.

ABELDent Overview

Pricing

Starting from
US$300.00/month

Pricing options

Free Trial
Subscription
Value for money

ABELDent is available for $300/month. It is also offers a free trial.


ABELDent Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

ABELDent Scheduler
ABELDent patient manager
ABELDent treatment manager
ABELDent clinical charting
ABELDent patient dashboard
ABELDent video ABELDent screenshot: ABELDent Scheduler ABELDent screenshot: ABELDent patient manager ABELDent screenshot: ABELDent treatment manager ABELDent screenshot: ABELDent clinical charting ABELDent screenshot: ABELDent patient dashboard

ABELDent Reviews

ABELDent Reviews

Overall rating
4.7
/
5
Excellent
22

Very good
4

Average
1

Poor
1

Terrible
0

Value for Money
4.5
Features
4.4
Ease of Use
4.6
Customer Support
4.6
93% recommended this app
Kelly F.

Abeldent -

I have been working on Abeldent for 30 years. (When it started as a database). They STILL have the same team members since 1989. That tells you something. I have worked in other offices with other software programs, but nothing is compared to Abeldent.


Medina N.

Excited to see what's next!

My overall experience with ABELDent has been extremely positive! There's 24 hours support, and knowledgeable customer support reps and trainers who understand the dental field. It makes a big difference when the person on the other end can make sense of what you're asking and WHY you need what you're asking for.


Jennifer Y.

Outdated Dental Software

I used the software for 2 years and 3 months. I am grateful my employer was willing to switch to a modern dental software system and move away from the very antiquated ABELDent.


Brianne P.

Impressed with all the functions and feature of Abledent CS


Jennifer M.

Amazing Upgrade!


Kelly F.
Industry: Health, Wellness & Fitness
Company size: 11-50 Employees

Abeldent -

Used Daily for 2+ years
Reviewed on 4/10/2018
Review Source: Capterra

I have been working on Abeldent for 30 years. (When it started as a database). They STILL have the same team members since 1989. That tells you something. I have worked in other offices with other software programs, but nothing is compared to Abeldent.

Pros

Abeldent is always ahead of new dental technology. If you want to use the basic fundamentals of the software, it is quite easy and user-friendly. If you want to explore more advanced settings of the software, that is an option as well. It offers so much. I find Abeldent has an easy appointment scheduler to navigate. The financial tab, to me, is so well done. It gives you so many options to view. It is well designed. I think that if team members would enjoy the financial more if they were trained properly on the financial tab. I enjoy the reports menu and contact lists. It's endless

Cons

Since the update, the receipt printing is a little slower. HOWEVER, Abeldent team always listens to their customers and ensures that requests are at the forefront and these requested are usually updated in the next version.

Response from ABELDent

Thanks for being such a loyal user of ABELDent. And yes, you are correct in stating that many of our early employees are still with the company after several decades of service!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Medina N.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Excited to see what's next!

Used Daily for 2+ years
Reviewed on 25/02/2020
Review Source: Capterra

My overall experience with ABELDent has been extremely positive! There's 24 hours support, and knowledgeable customer support reps and trainers who understand the dental field. It makes a big difference when the person on the other end can make sense of what you're asking and WHY you need what you're asking for.

Pros

What I love most about ABELDent is how easy it is to use. I've used several other dental softwares and ABELDent allows the user to navigate through their preferred method. Some may choose to use the icons, some might like the right-click menu and then there are people like myself who LOVE the ability to use shortcut keys. I also enjoy the being able to multitask- I can bill, collect/allocate payments and submit to insurance from the scheduler. Being an Office Manager, it's important for me to able to complete my tasks quickly!

Cons

Although it's a rarity, I can't drag an appointment onto reservered time e.g lunch time. I can 'add' an appointment onto reserved time, but would like to just drag and drop it.

Response from ABELDent

Thanks for your positive feedback about ABELDent Support and your review of the software. We are pleased that you find the software easy to use and like the flexibility of having multiple navigation options to complete your tasks. Your suggestion on how to improve the appointment scheduler functionality will certainly be considered for future ABELDent updates.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jennifer Y.
Industry: Medical Practice
Company size: 2-10 Employees

Outdated Dental Software

Used Daily for 2+ years
Reviewed on 30/08/2018
Review Source: Capterra

I used the software for 2 years and 3 months. I am grateful my employer was willing to switch to a modern dental software system and move away from the very antiquated ABELDent.

Pros

Two things I liked about ABELDent was that when you write a note about the appointment, it is date stamped and locked to the appointment. This was helpful. Along with the notes section that was either for that specific day and a section that was carried through every day. Two things that I could live without.

Cons

The software is outdated and "in transition". I have never used a dental software that has been "in between versions". There were certain functions with billing that would only work if you followed through with the second function otherwise you would get errors and the system would crash. The software crashed a lot and was not user friendly. Support calls were never very supportive and they usually didn't have the answer because their software was "in transition" to their next version. The accounting reports were miles long and was a headache for our accountant. They frequently didn't balance and I had to run a "silent report" to then refresh the system and try processing my month end for the second time hoping it would balance as the system confused it's own numbers. It is not user friendly capable of transitioning an office to go paperless with charts. The odontogram and charting is not modern. Appointments would occasionally "disappear" with no trace! Appointments cannot extending by dragging the appointment down, you must click into the appointment and extend the units of time.

Response from ABELDent

Customers only receive fully tested general release versions - "transition versions remain in development until ready for general release unless the customer agrees to beta testing. We now offer two platforms - local server solution with a traditional windows interface and a cloud server solution with a fresh modern user interface. Thousands of customers successfully balance their accounting transactions everyday - no need to do month end reports. We can't speak to the reason for the system crashes as this office remains anonymous and there could be any number of reasons for them. A large percentage of our customers have successfully transitioned to paperless. The ondontogram/ clinical note functionality has been upgraded in both ABELDent platform versions with the cloud version incorporating a bold new look and degree of customization. In summary, we have a documented high level of customer satisfaction however we realize we cannot keep every customer happy all the time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Brianne P.
Industry: Hospital & Health Care
Company size: 11-50 Employees

Impressed with all the functions and feature of Abledent CS

Used Daily for 2+ years
Reviewed on 9/11/2020
Review Source: Capterra

Pros

I firmly believe that the training for this product was what allowed us to be able to able to take advantage of all the great feature this program has to offer. This company has an amazing team who is there for thier clients. Abledent CS has helped us advance our services and patient experience and have great features to assist in keeping up with COVID-19 protocols.

Cons

We have had a few glitches along the way but all have been resolved in a timely manner.

Response from ABELDent

Thank you for your kind and in-depth review of our software. We are happy that our team has met your needs and helped you make the most of our software! We are also pleased to hear that ABELDent CS is helping you advance your services and patient experiences. Our ongoing updates prioritize the health and safety of your team and your patients. We are focused on providing you with COVID-19 documentation and resources to make interactions with your patients safer and more comfortable. We hope you continue to enjoy ABELDent CS, and look forward to providing you with future updates!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Jennifer M.
Industry: Medical Practice
Company size: 2-10 Employees

Amazing Upgrade!

Used Daily for 6-12 months
Reviewed on 22/01/2020
Review Source: Capterra

Pros

The new AbleDent Cloud has been such a wonderful upgrade for our small, growing dental practice! The many new features have allowed us to take our practice to the next level. Our favorite feature is the patient side toolbar that allows you to see all patient information clearly and concisely. (contact information, insurance information, medical alerts, financial status...etc... it's all there!)
The automated cloud backup is a huge time saver for us. Also our patients have been absolutely loving the built in text messaging program!

Cons

We haven't experienced any cons that the amazing support team has not been able to address or work on for us!

Response from ABELDent

Thank you for your kind review. We are glad that your upgrade to the ABELDent Cloud Server version with its new user interface and workflows is working well for you. We have found that many of our other customers have also enjoyed the benefits of automated cloud backups and the appointments reminders feature that helps improves appointment retention rates. Once again, thanks for your continued support.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.4/10
Based on 28 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

ABELDent Pricing

ABELDent Pricing

Starting from
US$300.00/month
Free Trial
Subscription
Value for money

ABELDent is available for $300/month. It is also offers a free trial.

ABELDent is available for $300/month. It is also offers a free trial.

Value for Money
4.5/5
Based on 28 user ratings
Compare value for money rating with alternatives
Compare with alternatives

ABELDent Features

ABELDent Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customisable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
4.4/5
Based on 28 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for ABELDent

Additional information for ABELDent

Key features of ABELDent

  • Alerts
  • Appointment Management
  • Automatic Backup
  • Calendar Management
  • Charting
  • Claims Management
  • Client Management
  • Client Portal
  • Collections Management
  • Digital Signature
  • Document Management
  • Inventory Management

ABELDent FAQs

ABELDent FAQs

Below are some frequently asked questions for ABELDent.

Q. What type of pricing plans does ABELDent offer?

ABELDent offers the following pricing plans:

Starting from: US$300.00/month

Pricing model: Subscription

Free Trial: Available

ABELDent is available for $300/month. It is also offers a free trial.

Q. What are the main features of ABELDent?

ABELDent offers the following features:

  • Alerts
  • Appointment Management
  • Automatic Backup
  • Calendar Management
  • Charting
  • Claims Management
  • Client Management
  • Client Portal
  • Collections Management
  • Digital Signature
  • Document Management
  • Inventory Management

Q. Who are the typical users of ABELDent?

ABELDent has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does ABELDent support?

ABELDent supports the following languages:

English

Q. What type of pricing plans does ABELDent offer?

ABELDent has the following pricing plans:

Subscription

Q. Does ABELDent support mobile devices?

We do not have any information about what devices ABELDent supports

Q. What other apps does ABELDent integrate with?

ABELDent integrates with the following applications:

Microsoft 365, Microsoft Power BI

Q. What level of support does ABELDent offer?

ABELDent offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base