CareStack

CareStack

A complete cloud-based dental practice management software.

About CareStack

CloudStack is a cloud-based suite of practice management tools for the dental industry. The HIPAA compliant suite of solutions comprises CS Enterprise, CS Virtual Office, and CS Revenue Cycle Management to meet the varying needs of dental practices and provide features such as scheduling, telehealth, billing, and more. The all-in-one platform provides the tools to help multi-site dental enterprises to enhance efficiency, automate tasks, and ensure patient safety.

CloudStack’s CS Enterprise platform offers patient scheduling and a smart calendar tool to allow both dentists and patients to schedule appointments or follow-ups. Other features of the platform include patient curbside check-in, eligibility verification, patient charting, x-ray storage, prescriptions management, and patient communications via two-way text messaging.

The CS Virtual Office solution facilitates telemedicine and patient payment processing through tools including online appointment scheduling, teleconsultations, and payment collections via SMS.

The CloudStack CS Revenue Cycle Management solution provides tools for end-to-end revenue and cash flow management. It offers features including fee schedules, insurance eligibility verification, insurance claim submittals, and daily, weekly, and monthly financial reports.


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CareStack Software - CareStack automated reminders
CareStack Software - CareStack clinical charting
CareStack Software - CareStack online scheduling
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CareStack Software - CareStack automated reminders
CareStack Software - CareStack clinical charting
CareStack Software - CareStack online scheduling

Not sure about CareStack? Compare with a popular alternative

CareStack

4.6 (40)
VS.
Highly reviewed

Starting Price

No pricing found
No pricing found

Pricing Options

Free version
Free trial
Free version
Free trial

Features

64
24

Integrations

2
No integrations found

Ease of Use

4.4 (40)
3.9 (103)

Value for Money

4.3 (40)
4.0 (103)

Customer Service

4.5 (40)
4.1 (103)

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Dentrix Ascend

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Curve Dental

4.4
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Curve Dental is the leading provider of cloud-based practice management software for modern dentists.

Dentrix

4.3
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Reviews

Overall rating

4.6 /5
(40)
Value for Money
4.3/5
Features
4.4/5
Ease of Use
4.4/5
Customer Support
4.5/5

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Showing 5 reviews of 40
Haranchal
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Complete Software Platform

Reviewed on 24/09/2020

CareStack is a big powerful tool. I am a single unit operator, but there is a lot of capability and...

CareStack is a big powerful tool. I am a single unit operator, but there is a lot of capability and options for multiple practice management as well. My team and I are very happy with the software because of its capabilities and the support team at CareStack which helps us become more efficient every day. I haven't had to increase the number of team members while I have been able to increase collections.

Pros

I am a big fan of this software. I evaluated a few options and chose CareStack because I could access the software on any computer through a browser and the cost of support was included in the monthly price. I felt that the training material was polished and professional which makes learning and teaching CareStack easy. There are so many features that I cannot do it justice in this post. I highly recommend that you go talk to them and setup a demo. My favorite feature is that CareStack provides unlimited support using their chat which is hosted in the USA by people who are already familiar with dentistry like assistants and office managers. Sometimes, the support team can provide the answer before we are able to ask the questions. The support is also available during weekends! A few other notes, scheduling is intuitive, plenty of built-in tools like automated call/text/email reminders, imaging bridges, payment processing, and the list goes on. CareStack is very stable, the new updates seem to be thoroughly tested and new features are added regularly. With the pandemic, the staff spends less time in the office by doing remote work (scheduling/insurance/payments) and for patients CareStack provided a “Text to Pay” feature for contactless payments. Patients are also able to schedule themselves along with see their information in a Patient Portal. This software has reduced the amount of time we spend "stuck" and allow us to fly. Did I mention, that this software is FAST!

Cons

Learning curve can feel like a constant Fire Hose. Lots of features and knobs and new processes that had to be designed to work with modern software. The team is learning new things every day and finding ways to use the software more efficiently. We are still finding ways to extract more value out of this software.

Patient Portal and Administration needs more refinement. Fortunately, patients don't really use this feature right now, but I would expect CareStack to have significant improvements in the next year or so to lead the industry in Customer Experience. I think future customers will expect to see their records and their patient notes, history, and essentially be able to communicate with the Dental team through the portal.

Alternatives Considered

Open Dental, Dentrix Ascend and Eaglesoft

Reasons for Switching to CareStack

We chose CareStack over the other products because they didn't offer the number of features and capabilities in an all-inclusive price. CareStack offered a stable, predictable price considering the number of features that are needed for a new dental practice was a great value. The hard part is getting off the ground and setting up the team to work with the tool but that only took a couple of weeks.
lacee
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Softdent to Carestack- WE NEVER LOOKED BACK

Reviewed on 23/09/2020

My overall experience has been great! I have to give so much credit to [SENSITIVE CONTENT HIDDEN]....

My overall experience has been great! I have to give so much credit to [SENSITIVE CONTENT HIDDEN]. SHE NEEDS TO BE GIVEN A HIGHER POSITION and a bonus for that matter. She was the most kind, helpful, positive representative that I HAVE EVER EVER MET. She not only helped with anything she could and if she couldn't she had someone else from other software company that we were changing from and installing X-rays systems she went ABOVE AND BEYOND for us and STILL DOES. I can ask her something at any time and she will always get back to me and my team. NO ONE HAS HELPED AS MUCH AS HER.. she should be the trainer for all new account managers. She has made the carestack experience for sure so easy and was always very calming when dealing with me I can be a bit of a much.

Pros

Carestack is very FAST! I start with that because for years I stared at a spinning wheel everytime I needed to open a new section in softdent.

We like carestack because its cloudbase and we can connect from anywhere even during a power outage from our phones. ( yes, this already happened)

THE CLAIM Section is the best I feel so ontop of claims and the information you get when its rejected and or denied and or missing information.

The applications are very helpful and user friendly. We have been in love with our curb side check- in which has been an amazing new feature with all the pandemic happening right now.

The reports are easy to read and make it super easy to get information very fast and efficient.

Cons

If I am being honest I TRULY wish it was easier to change procedure codes once they have been completed and entered by clinical staff and then that evening or next day after they check the Daily Journal for the day and notice something is incorrect. If I wanted to change a provider if its incorrect or take a price out if the doctor changes it last min and he doesnt want a charge. Its not very user friendly and it still makes my head hurt when I have to change something.

Alternatives Considered

Dentrix Ascend

Reasons for Choosing CareStack

We wanted to go to cloud base and get rid of our server. Softdent was not up to snuff and needs to get with the new programs.

Reasons for Switching to CareStack

The images being able to transfer with the software. Dentrix didn't offer this service.
Jessie
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

User friendly and Easy to use!

Reviewed on 2/11/2023

Overall, it’s been pretty positive! There have been a few things that confused me or that I didn’t...

Overall, it’s been pretty positive! There have been a few things that confused me or that I didn’t understand, but the Support team has been very helpful in answering my questions.

Pros

As an administrator, Carestack is so much easier to look at and use than other products I’ve used. It’s clean and modern and was very easy for me to pick up despite never having used it before. I love all the analytics and reports, and how easy it is to get from one section of a patient’s account to another.

Cons

I am a little disappointed that I can’t easily see appointment changes within the appointment. Perhaps this is just a feature I haven’t discovered, but in Dentrix I could see a list of modifications to the appointment, like if an appointment had been moved from a different column or time. The history of status changes is important, but also once an appointment is cancelled, I lose access to that history it seems unless it saved to the Memo.

amber
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Carestack review

Reviewed on 30/10/2023

I give it a 6 it is not that user friendly on the billing and ledger side of things.

I give it a 6 it is not that user friendly on the billing and ledger side of things.

Pros

I like that it is cloud based and we are able to log in wherever are at.

Cons

When it comes to billing it is a little more difficult to navigate

Robin
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Carestack review

Reviewed on 30/10/2023

I like it very helpful and easy to use. Literally does everything you need it to use. One of the...

I like it very helpful and easy to use. Literally does everything you need it to use. One of the easiest softwares I learned to use.

Pros

It helps us with everything. Very easy to learn and use.

Cons

Nothing at this time Carestack support sometimes does not always help me they will refer you to articles and sometimes you figure things out without the support and some of the reps are great.

Showing 5 reviews of 40 Read all reviews

CareStack FAQs

Below are some frequently asked questions for CareStack.

CareStack offers the following pricing plans:

  • Starting from:
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

CareStack clients are billed on the basis of the number of users with active logins. Contact CareStack for more information on pricing.

CareStack has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

CareStack supports the following languages:

English

CareStack supports the following devices:

CareStack integrates with the following applications:

BluePay, Plivo

CareStack offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat

Related categories

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