Pabau
About Pabau
Pabau's all-in-one software is built to handle everything that clinics (both large and small) need to run smoothly.
Forget spreadsheets, integrations, paper notes and scanning — do it all from one easy to use tool.
- Save 12+ hours/week by automating admin work
- Go 100% paperless by digitising patient records
- Optimise the patient journey with customisable forms
- Drive more revenue with clinic marketing campaigns
- Manage your staff and monitor their performance
- Create and analyze reports to make better decisions
- And a lot more!
See why over 23,000 users trust Pabau. Book your personalized demo today.
Key benefits of Pabau
- Create the perfect patient experience by utilising our custom forms and questionnaire builder.
- Automate everyday admin tasks to save time and improve efficiency.
- Take your business completely paperless with digital client records and an app that can be used anywhere. Patients can even complete forms on the app in-clinic via a tablet.
- Our Online Booking system easily integrates with your website, reducing booking friction and allowing you to take deposits for no-show protection.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Software
Reviewed on 20/12/2024
My overall experience with Pabau has been excellent. It’s a reliable and feature-rich software that...
My overall experience with Pabau has been excellent. It’s a reliable and feature-rich software that has greatly improved the efficiency of managing bookings.
Pros
What I liked most about Pabau is its intuitive interface and the exceptional support team that’s always available to assist with any issues.
Cons
Sometimes the software can feel a bit overwhelming due to the sheer number of features, but it’s manageable with time.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Give it a shot! It’s amazing!
Reviewed on 27/08/2024
Extremely attentive sales, integration, and training team members. Very helpful videos available...
Extremely attentive sales, integration, and training team members. Very helpful videos available anytime to obtain answers to operations questions.
Pros
Easy to use. Patient friendly. Online booking. Automated processes taking busy work off of the team. Extremely attentive and helpful Pabau Team committed to ensuring your success with the software.
Cons
Two way texting not yet available.
Integrated Labs not yet available
Unable to send control substances with eRX requires a 3rd party option.
Alternatives Considered
BoulevardReasons for Choosing Pabau
Their product was clunky, not easy to use, and patient portal was difficult to navigate for patients. Also, it had many issues with speed and functions not working properly all the time.Reasons for Switching to Pabau
More options with ICD-10 coding and billing options if ever neededResponse from Pabau
Hi Stephanie, thanks for the review - we are very happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting (if you haven't done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
- Pabau Academy (200+ lessons) - https://academy.pabau.com/
- Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Pabau meeting success
Reviewed on 31/01/2025
As always an excellent experience, timely and convenient
As always an excellent experience, timely and convenient
Pros
Convenient and easy meeting, all needs met. Thank you.
Cons
Always have really good experience can’t see any negatives
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Pabau for an Aesthetic Clinic
Reviewed on 24/05/2024
The onboarding process was very slow for a brand-new clinic with no data to migrate. Most of the...
The onboarding process was very slow for a brand-new clinic with no data to migrate. Most of the support staff have limited knowledge and are unable to provide immediate assistance. The platform has basic bugs that are common in any software platform, indicating a lack of thorough testing before releasing features to the public. Many features in Pabau 2 depend on the original Pabau, requiring tweaks in Pabau 1 for them to function correctly in Pabau 2.
Pros
I found several aspects of Pabau particularly beneficial:
Online Booking System: The ability to create links for specific treatments is a standout feature. It simplifies the booking process for clients and allows for targeted promotion of particular services.
Cloud-Based Platform: The cloud-based nature of Pabau ensures that data is securely stored and accessible from anywhere. This enhances flexibility and convenience, making it easy to manage appointments and client information on the go.
Cons
System Performance: The system can be quite slow at times, which impacts efficiency and productivity.
Onboarding Process: The onboarding process is also slower than expected, which can be frustrating for new users eager to get started.
Customer Success: The Customer Success experience leaves much to be desired mainly because Customer Success staff were not trained on Pabau 2 features or how to use them.
Customer Retention Focus: Customer retention should be a core aspect of every interaction. Ensuring that users feel valued and supported can significantly improve overall satisfaction.
System Bugs: There are still multiple bugs present in the system despite it being in the production environment. Addressing these issues promptly would enhance the user experience and reliability of the platform.
Response from Pabau
Hi Sadiq, thanks for the review. To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Regarding your feedback: We've been working extremely hard on the development of new features and overall system speed. Although rare, let us know if you run into issues.
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Nice experience
Reviewed on 20/12/2024
It was a great idea switching to pabau from another platform
It was a great idea switching to pabau from another platform
Pros
Overall its a great experience working with pabau
Cons
It is a little bit confusing at the beginning
Pabau FAQs
Below are some frequently asked questions for Pabau.Q. What type of pricing plans does Pabau offer?
Pabau offers the following pricing plans:
- Starting from: US$59.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of Pabau?
Pabau has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Pabau support?
Pabau supports the following languages:
English, French, German, Spanish
Q. Does Pabau support mobile devices?
Pabau supports the following devices:
iPhone (Mobile), iPad (Mobile)
Q. What other apps does Pabau integrate with?
Pabau integrates with the following applications:
Doctolib, Doctolib Médecin, GoCardless, Google Analytics 360, Google Calendar, Google Tag Manager 360, Mailchimp, Stripe, Xero, Zapier, ePractice
Q. What level of support does Pabau offer?
Pabau offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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