--- description: Learn how Haptik can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Haptik Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Embedded Analytics Software](/directory/1771/embedded-analytics/software) > [Haptik](/software/155519/haptik) # Haptik Canonical: https://www.getapp.co.nz/software/155519/haptik Page: 1 / 3\ Next: [Next page](https://www.getapp.co.nz/software/155519/haptik?page=2) > Haptik is a cloud-based conversational AI platform for mid-market and large enterprises, offering AI agents for customer support. > > Verdict: Rated **4.4/5** by 41 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Haptik \* Automates end-to-end resolution of routine support queries, reducing human agent workload and turnaround time across high-volume contact center environments. \* Supports deployment across web, mobile, WhatsApp, Instagram, and Google Business Messages, allowing businesses to engage customers on preferred channels without separate tooling. \* Multilingual natural language understanding enables conversations in multiple languages, broadening reach across diverse customer bases without requiring separate bot builds per language. \* No-code bot builder allows non-technical teams to design, configure, and update conversational flows without engineering dependencies. \* Live agent handoff routes complex or escalated queries to human agents with full conversation context preserved, reducing repetition and handling time. \* Agent co-pilot surfaces suggested responses and relevant knowledge base content during live interactions, supporting faster and more consistent agent replies. \* Real-time and historical analytics dashboards provide visibility into containment rates, drop-off points, intent coverage, and agent performance across channels. \* Campaign management tools support proactive outreach via WhatsApp and other channels, enabling transactional notifications and promotional messaging at scale. \* CRM, helpdesk, and e-commerce integrations allow AI agents to retrieve and act on live business data, supporting personalized and transactional conversation flows. \* Continuous availability across digital channels ensures customer queries are handled outside business hours without additional staffing requirements. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 41 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Haptik - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$5,000.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Please contact Haptik directly for pricing details. https://haptik.ai/pricing - **Target Audience**: 2–10, 11–50, 51–200, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - AI/Machine Learning - API - Activity Dashboard - Autoresponders - Business Process Automation - CRM - Chat/Messaging - Chatbot - Code-free Development - Communication Management - Configurable Workflow - Contextual Guidance - Customer Engagement - Customer Experience Management - Customer Segmentation - Customisable Branding - Data Blending - Data Visualisation - Drag & Drop - Engagement Tracking ## Integrations (3 total) - Agentforce Sales (formerly Salesforce Sales Cloud) - Total Expert - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Embedded Analytics Software](https://www.getapp.co.nz/directory/1771/embedded-analytics/software) ## Related Categories - [Embedded Analytics Software](https://www.getapp.co.nz/directory/1771/embedded-analytics/software) - [Virtual Assistant Software](https://www.getapp.co.nz/directory/3844/virtual-assistant/software) - [AI Agents for Customer Support](https://www.getapp.co.nz/directory/5025/ai-agents-for-customer-support/software) - [Conversational Marketing Platforms](https://www.getapp.co.nz/directory/1659/conversational-marketing-platform/software) ## Alternatives 1. [Ada](https://www.getapp.co.nz/software/111973/ada) — 4.7/5 (15 reviews) 2. [Genesys Cloud CX](https://www.getapp.co.nz/software/104597/genesys-cloud) — 4.3/5 (268 reviews) 3. [CoSupport AI](https://www.getapp.co.nz/software/2073083/cosupport-ai) — 5.0/5 (10 reviews) 4. [Enterprise Bot](https://www.getapp.co.nz/software/2054268/enterprise-bot) — 4.5/5 (10 reviews) 5. [watsonx Assistant](https://www.getapp.co.nz/software/2054847/ibm-watson-assistant) — 4.4/5 (10 reviews) ## Reviews ### "Nice chatbot solutions and supports rapid bot training" — 5.0/5 > **Verified Reviewer** | *19 August 2022* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Their Intent discovery option allows me to train bots rapidly with the help of previous support tickets and thus saves a good amount of time for me. Their customization options are quite detailed which allows me to create what I really want. > > **Cons**: Their pricing can be lowered a bit and integration options can be increased to support more options. ----- ### "A promising product in near future" — 4.0/5 > **Ashish** | *6 August 2020* | Sports | Recommendation rating: 7.0/10 > > **Pros**: What makes a product stand out from other products are the unique features. Haptik has recently built something which is required in todays time to give good comparison with other tools offering AI. > > **Cons**: The product has worked on its AI the most and is lacking a bit on the UI which makes it more interesting for the client and the end-user as well. If this is taken care by the company, they will leading the competition and will definitely be one of the top choices for clients. > > AI has been the need in recent times for all companies which have users reaching out to them for basic queries that a chatbot can take care of (without having a manual team set up for it). Since we have similar user base, Haptik has been very important in handling our basic user queries in no time. ----- ### "Haptik" — 4.0/5 > **Jithesh** | *4 August 2020* | Computer Software | Recommendation rating: 6.0/10 > > **Pros**: The quick chat bots that replied to the users > > **Cons**: The data extraction for the chats support > > Overall is good user friendly ----- ### "Parshant Kaushik - DRONA Product Manager" — 5.0/5 > **Parshant** | *22 March 2023* | Pharmaceuticals | Recommendation rating: 9.0/10 > > **Pros**: Ease of Use with respect to other tools present in market > > **Cons**: Nothing, as it is completely fulfilling the requirement of my present product > > Awesome. ----- ### "Best WhatsApp marketing ChatBot, hands down 🙌" — 5.0/5 > **Kartik** | *2 December 2022* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, customizable, low latency APIs, no downtime faced. > > **Cons**: Compared to other WhatsApp platforms, pricing can be lowered more :) ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.co.nz/software/155519/haptik?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/155519/haptik) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data