--- description: Learn how CareSmartz360 can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CareSmartz360 Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Home Care Software](/directory/717/home-care/software) > [CareSmartz360](/software/141759/caresmartz360) # CareSmartz360 Canonical: https://www.getapp.co.nz/software/141759/caresmartz360 Page: 1 / 9\ Next: [Next page](https://www.getapp.co.nz/software/141759/caresmartz360?page=2) > CareSmartz360 is an AI-powered, enterprise-ready home care platform trusted by 1,000+ agencies. Built for large, multi-location operations, it unifies EVV, scheduling, billing, payroll, and mobile apps with structured onboarding and real human support. > > Verdict: Rated **4.8/5** by 191 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of CareSmartz360 1\. 99.9% Uptime 2. 95% Client Satisfaction 3. 45+ State Integrations 4. Seamless Data Migration 5. Free Caregiver Training Platform 6. 100% EVV Compliance ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 191 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CareSmartz - **Location**: Rochester, US - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$10.00 - **Pricing model**: Other - **Pricing Details**: CareSmartz360 offers affordable and flexible pricing tailored for agencies of all sizes. Our transparent plans come with no hidden fees. Plus, enjoy zero-cost implementation and dedicated support—empowering your agency to grow efficiently while keeping costs under control. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise) - **Supported Languages**: Chinese, English, French, Korean, Russian, Spanish, Vietnamese - **Available Countries**: Bermuda, Canada, Cayman Islands, Puerto Rico, United States ## Features - API - Accounts Receivable - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Assessment Management - Automated Scheduling - Billing & Invoicing - Calendar Management - Care Plan Management - Caregiver Management - Chat/Messaging - Claims Management - Client Management - Client Portal - Clock In/Out - Collaboration Tools - Communication Management - Compliance Management ## Integrations (13 total) - ADP Workforce Now - Availity - Checkr - GrexproERP - HHAeXchange - Home Care Pulse | Experience Management - Inovalon Provider Cloud - Paychex - QuickBooks Online Advanced - Tellus - Viventium Software - Waystar - dotnet Report ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Home Care Software](https://www.getapp.co.nz/directory/717/home-care/software) ## Related Categories - [Home Care Software](https://www.getapp.co.nz/directory/717/home-care/software) - [Home Health Care Software](https://www.getapp.co.nz/directory/61/home-health-care/software) - [Clinic Management Software](https://www.getapp.co.nz/directory/1027/hospice/software) ## Alternatives 1. [GEOH](https://www.getapp.co.nz/software/2080153/geoh) — 4.9/5 (171 reviews) 2. [eRSP](https://www.getapp.co.nz/software/2067747/ersp) — 4.2/5 (99 reviews) 3. [ShiftCare](https://www.getapp.co.nz/software/2050072/shiftcare) — 4.6/5 (146 reviews) 4. [InMyTeam](https://www.getapp.co.nz/software/2064401/inmyteam) — 4.6/5 (93 reviews) 5. [AlayaCare](https://www.getapp.co.nz/software/105793/alayacare) — 4.1/5 (188 reviews) ## Reviews ### "CEO & Founder" — 5.0/5 > **Marcus** | *19 November 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: The scheduling system is hands-down the best feature – it’s a total game-changer. No more scheduling conflicts, last-minute scrambles, or missed shifts. Everything from caregiver availability to client preferences is handled seamlessly in one place. Pair that with how smoothly it manages staff profiles, client records, billing, and compliance, and it feels like we finally have full control of the agency without the usual chaos. > > **Cons**: Honestly, there’s very little to complain about. If I had to pick something, it would be the initial learning curve when we first onboarded – there are so many powerful features that it took a couple of weeks for the team to feel 100% confident. But their fantastic support team held our hand through every step, so even that turned into a positive. > > Outstanding. CareSmartz360 has completely transformed our agency. It streamlined every part of our operations – staff management, client care, scheduling, and billing – and saved us countless hours every week. The platform is intuitive, constantly improving, and the customer service is genuinely the best we’ve ever experienced (fast, friendly, and they actually solve problems on the first call). We love it and recommend it to every home care owner we know\! ----- ### "Making Life Easier" — 4.0/5 > **Sheila** | *27 March 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Having client management/scheduling and caregiver stuff all in one place has made life easier. > > **Cons**: When you need to add a reoccurring charge to a client invoice such as an admin fee. The system sends the client 2 invoices, one for hours the client has service and one for the admin fee. Not client friendly. > > Over all it has bee what we needed for this point in our business. It was easy to get started and now with FIN easier for me to get issues handled. I can get the answer to my question and not have wait on anyone to get back to me. ----- ### "Can use some improvements with functionality" — 2.0/5 > **Cassandra** | *2 December 2019* | Individual & Family Services | Recommendation rating: 5.0/10 > > **Pros**: The demo was fantastic. This literally is a good product and as a Home Care provider, this was an easy solution in managing the daily operations of my business. Everything you need to manage clients, records, staff, training etc, is here. > > **Cons**: There are several bugs that interfere with my day to day business. For example, I have been unable to enter payor info. The screen goes blank, in order to schedule staff to meet with clients, I have to enter payor info. If this step isn't functioning, I can't schedule staff to work with clients, which means clients are not getting service and I am not getting paid for providing a service. Several staff are receiving daily messages that they have a meeting when they don't. In fact the messages are being received during the times they have themselves listed "unavailable". Then you have the "open shift" schedule, none of my staff can see open shifts. I am tech savvy however this system is too complicated to find some of the simplest task in order to self teach. I find myself spending hours trying to figure things out. I 'm going to try this for another 30 days and if these issues continue, I will have to seek services elsewhere. > > \[SENSITIVE CONTENT HIDDEN\] is completely fantastic. The onboarding is priceless and very much appreciative. The one hour training goes so fast and she's an excellent trainer. Regarding the bugs, I've sent an email....no response. Called tech support and was on hold for quite some time so I hung up. I am going to call again to address the concerns listed and hopefully we can get this straighten out. ----- ### "Very good software" — 5.0/5 > **Albert** | *21 September 2025* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: Clean layout and having ability to questions answered quickly through chat by live person and AI during off hours. > > **Cons**: It did not fit our unique scheduling requirements. Which are not typical of agencies and Auto contract renewal. > > The company had Great communication and customer support. They are very contactable compared to the program we currently use. ----- ### "Caresmartz" — 5.0/5 > **Baker** | *19 March 2025* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: Very nice to use when you first start a small homecare business. Very user friendly > > **Cons**: Only had basic features and as we grew it became more complicated for scheduling clients and staff > > overall it was great. There was great customer service ----- Page: 1 / 9\ Next: [Next page](https://www.getapp.co.nz/software/141759/caresmartz360?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/141759/caresmartz360) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data