---
description: Learn how Ivy Experience Suite can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Ivy Experience Suite Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [SMS Marketing Software](/directory/1291/sms-marketing/software) > [Ivy Experience Suite](/software/134019/ivy)

# Ivy Experience Suite

Canonical: https://www.getapp.co.nz/software/134019/ivy

> Ivy helps hotels, resorts, and casinos streamline guest communications using an automated concierge system and handle restaurant reservations, spa appointments, promotions, and more. The system can automatically handle customer queries and service requests like late check-outs and on-site amenities.
> 
> Verdict: Rated **4.3/5** by 3 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Revinate

## Commercial Context

- **Starting Price**: US$250.00
- **Pricing model**:  (Free Trial)
- **Pricing Details**: Contact Go Moment for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- 2-Way Messaging
- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Automated Responses
- Chat/Messaging
- Communication Management
- Contact Management
- Customer Experience Management
- Engagement Tracking
- Intent Recognition
- Live Chat
- Mass Texting
- Message Personalisation
- Multi-Channel Communication
- Pre-Configured Bot
- Real-Time Notifications
- Reporting/Analytics

## Integrations (3 total)

- Front
- Maestro PMS
- Stayntouch  PMS

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [SMS Marketing Software](https://www.getapp.co.nz/directory/1291/sms-marketing/software)

## Related Categories

- [SMS Marketing Software](https://www.getapp.co.nz/directory/1291/sms-marketing/software)
- [Conversational AI Platforms](https://www.getapp.co.nz/directory/1647/conversational-ai-platform/software)

## Alternatives

1. [UChat](https://www.getapp.co.nz/software/2068586/uchat) — 4.9/5 (73 reviews)
2. [Fathom](https://www.getapp.co.nz/software/2071295/fathom-1) — 5.0/5 (807 reviews)
3. [Emitrr](https://www.getapp.co.nz/software/2057230/emitrr) — 4.8/5 (146 reviews)
4. [Wati](https://www.getapp.co.nz/software/2068239/wati) — 4.6/5 (202 reviews)
5. [Denser AI](https://www.getapp.co.nz/software/2074334/denser-ai) — 5.0/5 (31 reviews)

## Reviews

### "Ivy is wonderful\!" — 5.0/5

> **Mayur** | *8 August 2020* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: auto responses makes it so you don't need to do 100% of the work
> 
> **Cons**: None, There were some Cons from a number of years ago, but all good now\!
> 
> I've had Ivy for over 3 years and I have seen the difference with guests having a better experience, employees not having as many phone calls or in person questions and requests.  Definitely deescalates a lot of situations because it is not an in person interaction.

-----

### "GO IVY..GOMOMENT\!" — 4.0/5

> **PETER** | *23 June 2020* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: UNDER THE CURRENT LANDSCAPE, IVY AND TOUCHLESS GUEST INTERACTIONS HAVE BECOME AND ESSENTIAL OPERATIONAL PIECE TO THE HOSPITALITY INDUSTRY.
> 
> **Cons**: NOTHING, GREAT\!  USING IVY TO INTERACT WITH HOTEL GUESTS IS ESSENTIAL.
> 
> EXTREMELY PLEASED AND WILL RECOMMEND TO OTHER HOTELIERS.

-----

### "IVY is the best Personal Concierge" — 4.0/5

> **Misty** | *22 July 2020* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: I like best that my staff can communicate with guest quickly through Ivy and respond to whatever their needs are .
> 
> **Cons**: I have not found a negative yet with IVY
> 
> Ivy is helping to increase my LTR scores and assist with generating incremental revenue in my other outlets on property outlets by giving me the ability to promote with the group messaging feature\!

## Links

- [View on GetApp](https://www.getapp.co.nz/software/134019/ivy)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/emerging-technology-software/a/ivy/> |
| en-AE | <https://www.getapp.ae/software/134019/ivy> |
| en-AU | <https://www.getapp.com.au/software/134019/ivy> |
| en-CA | <https://www.getapp.ca/software/134019/ivy> |
| en-GB | <https://www.getapp.co.uk/software/134019/ivy> |
| en-IE | <https://www.getapp.ie/software/134019/ivy> |
| en-NZ | <https://www.getapp.co.nz/software/134019/ivy> |
| en-SG | <https://www.getapp.sg/software/134019/ivy> |
| en-ZA | <https://www.getapp.za.com/software/134019/ivy> |
| fr | <https://www.getapp.fr/software/134019/ivy> |
| fr-BE | <https://fr.getapp.be/software/134019/ivy> |
| fr-CA | <https://fr.getapp.ca/software/134019/ivy> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare and Evaluate small business software. GetApp New Zealand has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.co.nz","url":"https://www.getapp.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.co.nz/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Ivy Experience Suite","description":"Ivy is a guest management software designed to help hotels, resorts, and casinos streamline guest communications using an automated concierge system and handle restaurant reservations, spa appointments, promotions, and more. The platform works as a digital assistant that automatically handles customer queries and service requests regarding issues such as late check-outs, wifi access, in-room dining, and on-site amenities.\n\nIvy enables businesses to manage pre-arrival requests, send room status notifications, assess customer sentiments in real-time, and check-out guests virtually. The solution offers a host of features such as artificial intelligence (AI) enabled conversations, desktop alerts, guest experience management, request routing, and more.  It also includes web chat functionality, which allows organizations to communicate with guests and provide assistance during the booking process.\n\nIvy lets managers gain insight into the guest experience and operations via analytics and manage guest requests from a centralized dashboard. It also supports integration with Amazon Alexa, Google Assistant, and various third-party property management systems (PMS) including Maestro, Opera, HotSOS, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d47ad7f9-97ae-4ba9-b3e0-952fe5c1b41c.png","url":"https://www.getapp.co.nz/software/134019/ivy","@type":"SoftwareApplication","@id":"https://www.getapp.co.nz/software/134019/ivy#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":3},"offers":{"price":"250","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"SMS Marketing Software","position":2,"item":"/directory/1291/sms-marketing/software","@type":"ListItem"},{"name":"Ivy Experience Suite","position":3,"item":"/software/134019/ivy","@type":"ListItem"}],"@id":"https://www.getapp.co.nz/software/134019/ivy#breadcrumblist"}]}
</script>