--- description: Learn how SolarWinds Service Desk can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SolarWinds Service Desk Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [SolarWinds Service Desk](/software/1336/solarwinds-service-desk) # SolarWinds Service Desk Canonical: https://www.getapp.co.nz/software/1336/solarwinds-service-desk Page: 1 / 24\ Next: [Next page](https://www.getapp.co.nz/software/1336/solarwinds-service-desk?page=2) > SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days. > > Verdict: Rated **4.6/5** by 577 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of SolarWinds Service Desk SolarWinds Service Desk is one service desk that can be used by IT and throughout an organization, allowing internal service providers to streamline process improvement and greater productivity. As a fully integrated service management and asset management solution, you dramatically improve visibility, efficiency, and success. Reducing IT costs and saving time, SolarWinds Service Desk compiles service requests, vendor data, purchase orders, warranties, and agreements -- in a single location. Built on a SaaS, multi-tenant platform, SolarWinds Service Desk has the ability to react quickly to changes in the market, to new technologies, and to customers’ needs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 577 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SolarWinds - **Location**: Tulsa, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Per month, per technician, billed annually. Supports unlimited users. Asset pricing available upon request. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Argentina, Australia, Austria, Bahrain, Belgium, Benin, Bolivia, Brazil, Canada, Chile, China, Colombia, Costa Rica, Denmark, Dominican Republic, Ecuador, Finland, France, French Guiana, Germany and 50 more ## Features - AI Summarization - AI/Machine Learning - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Responses - Automated Routing - Autoresponders ## Integrations (27 total) - Automox - Azure Active Directory External Identities - Dameware Remote Everywhere - Dropbox Business - Gmail - Google Analytics 360 - Google Chrome - Google Drive - Google Workspace - Harvest - Jamf Connect - Jira - LogMeIn Central - LogMeIn Rescue - LogMeIn Resolve ... and 12 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.co.nz/directory/292/it-service-management-itsm/software) - [IT Asset Management Software](https://www.getapp.co.nz/directory/325/it-asset-management/software) - [Issue Tracking Software](https://www.getapp.co.nz/directory/580/issue-tracking/software) ## Alternatives 1. [JIRA Service Management](https://www.getapp.co.nz/software/91811/jira-service-management) — 4.5/5 (763 reviews) 2. [Freshservice](https://www.getapp.co.nz/software/91351/freshservice) — 4.5/5 (685 reviews) 3. [Pulseway](https://www.getapp.co.nz/software/101507/pulseway) — 4.7/5 (310 reviews) 4. [ManageEngine Endpoint Central](https://www.getapp.co.nz/software/103857/manageengine-desktop-central) — 4.6/5 (1485 reviews) 5. [SysAid](https://www.getapp.co.nz/software/90863/sysaid) — 4.5/5 (511 reviews) ## Reviews ### "The integral IT management tool to keep your company running smoothly." — 5.0/5 > **Alejandro Enrique** | *21 June 2023* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: Through the central panel we can see each and every one of the computers that make up our local infrastructure in each of the dependencies (this includes desktops, laptops, printers all in 1, etc.), this means that we can validate their performance and detect when patches or security updates are required in any of them or in the operating system they have, It also allows us to monitor by means of risk management any activity not endorsed by the IT group, such as browsing on websites not authorized by the organization or installing applications within the corporate network, which derives in risk for the security of the equipment and the information contained therein, as well as detecting unlicensed software within the infrastructure, which would be risky for the IT team. > > **Cons**: Normally the interactions with our IT help desk was a tedious process and in some cases delayed in the attention of incidents or requirements of some areas, SolarWinds SD has adapted within its interface a high degree of intuitiveness that is perceived by each of the users who interact with this tool for the creation of incidents and thus define or assign such requirement to the appropriate personnel in order to achieve a response in the shortest possible time, this ensures maintaining the level of service without any impact and the business process without striking alterations; Solarwinds SD so far has no negative reactions in our organization. > > It is satisfying to have a team that provides services within the company in everything related to incidents and IT requirements and supported with a centralized tool such as SolarWinds Service Desk allows the work they perform to be easier, reliable and efficient; This tool is capable of monitoring all of the company's assets and visualizing behaviors, licenses and their use, guaranteeing security within the local corporate network and optimizing periodic maintenance work such as antivirus updates, operating system licenses (a significant point for scheduled audits in the company), which is why Solarwinds SD is an extremely important support for the organization's service desk and for all of us who use this tool. ----- ### "SolarWinds Service Desk" — 5.0/5 > **Jodie** | *15 October 2020* | Higher Education | Recommendation rating: 9.0/10 > > **Pros**: SolarWinds Service Desk is an intuitive, robust and dependable service management platform. It is cloud based (big plus) and continually has new feature/functionality roll outs. > > **Cons**: The mobile app could use some work, it is a little cumbersome from a technician's stand point. ----- ### "Cost per year better than most" — 3.0/5 > **Tim** | *17 November 2020* | Education Management | Recommendation rating: 3.0/10 > > **Pros**: The pricing tier after the initial purchase is fair. Client UI is actually really great, unless you're a Client Admin on v.12.7.2. Reporting works, so long as you're ok with slightly off numbers. > > **Cons**: Reporting doesn't report accurately compared to a custom query, which is odd. A two week report has one total, but running the weeks individually returns a different total, which is really weird. Unable to route tickets to a Tech Group based on Request Type, it's stuck to one group. This makes ticket flow a little difficult to work with. > > Running this for 5 and a half years now at roughly 30k tickets per year currently. It's been largely stable, but of course a few bumps along the road. The biggest complaint I get is that there's no mobile app, or a limited use one at best. That said, the web UI on mobile is mostly friendly. ----- ### "Great Product for Helpdesk, Task Management and Software Inventory" — 5.0/5 > **Matthaniel** | *21 October 2019* | Restaurants | Recommendation rating: 9.0/10 > > **Pros**: This solution is great for tracking incidents, solutions, problems, etc for company IT departments. It provides an easy to use interface that allows for easy creation of FAQs and a Solutions Database. > > **Cons**: There are some things bulk items that cannot be imported without the use of the API, which is a tiny bit annoying, and some of their python and Ruby API sample code is out of date or no longer maintained. ----- ### "SWSD Gives my team room to breath" — 5.0/5 > **Athena** | *5 December 2019* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: Great inventory management, change management, SLA support, Contract management, infrastructure monitoring etc. > > **Cons**: Data entry updates have to be done using a CSV file > > Very happy and know i made the best decision purchasing this tool for our organization. ----- Page: 1 / 24\ Next: [Next page](https://www.getapp.co.nz/software/1336/solarwinds-service-desk?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/1336/solarwinds-service-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data