Simphony Overview

What is Simphony?

Simphony, by Oracle MICROS, is a cloud-based POS system designed to synchronize front-of-house, back-office, and kitchen operations. The platform helps restaurants manage processes related to takeout and delivery orders, menus and pricing, customer loyalty programs, online payments, and more. Managers can review real-time performance data and business reports from the centralized dashboard.

Simphony enables users to manage multiple restaurants across various locations to enhance brand awareness and provide a consistent guest experience. The table management feature allows staff members to take reservations and manage waitlists while the conversational ordering tool, automatic combo recognition feature, and online menu with custom pictures and promotions help to streamline the ordering process.

With Simphony’s forecasting tools, managers can track sales and key performance indicators to create accurate budgets in real time. The software allows users to track inventory levels and send automatic alerts when stock needs to be reordered or organized. From the dashboard, managers can review reports with real-time data, training materials, and video surveillance footage.

Simphony Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Oracle MICROS for full pricing details.


Simphony Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Simphony mobile integration
Simphony access control
Simphony restaurant management
Simphony payment processing
Simphony video Simphony screenshot: Simphony mobile integration Simphony screenshot: Simphony access control Simphony screenshot: Simphony restaurant management Simphony screenshot: Simphony payment processing

Simphony Reviews

Simphony Reviews

Overall rating
4.5
/
5
Excellent
8

Very good
2

Average
0

Poor
0

Terrible
1

Value for Money
3.6
Features
4.4
Ease of Use
4.2
Customer Support
3.4
91% recommended this app
Christian K.

Simphony Review - Minor DKL Food Group

Overall the software is a decent POS software, the customisation ability is a good fit for our business with the ability to fluidly adjust our products and menu to maneuver our business into strong customer sentiment positions.

Earlier versions were prone to bugs, however the later versions appear more streamlined and database resource utilisation is lighter than it used to be.

Once knowledge base is established and internal support personnel skills are enhanced the support of the software is quite easy.


Mike P.

Simphony

effort put in on setting it up - worth it - architecture is good & functional. Never really had any down time - if internet down - all printers & KDS still work on the LAN. Have a good account manager too which helps!


Anders L.

POS platform, not just a POS

We are integrating self-service ordering with Simphony, and it is a good solution that works for a huge amount of monthly transactions. Simphony gives us great flexibility and supports our solution in a good way.


Jean R.

What Happened to Micros? Oracle. Make a wise choice don't choose Simphony.

We used Micros Res 3700 and loved it had no choice but to make a switch as Oracle is not supporting Micros Res 3700 any longer. We choose Simphony because Micros Res 3700 had the best support, including live support. Micros had service was 24/7.

It was a really bad choice.

Oracle Simphony has basiclly no support, you call support, they issue a ticket or tell you that someone will be calling you back and you never hear back from anyone. There is no support live help desk .

Since, Oracle purchased Micros, service and support has suffered greatly.

They are always trying to upsell you to purchased 3rd party items, that they eluded where included in product during the original meetings.

Micros NYC/Oracle is by far the worst software installers/developers that I have ever worked with.

Make a wise choice, don’t choose Oracle Simphony.


Matt F.

Oracle = A great global partner

I have been happy with our experience with Simphony. They provide a great product


Christian K.
Industry: Hospitality
Company size: 501-1,000 Employees

Simphony Review - Minor DKL Food Group

Used Daily for 2+ years
Reviewed on 8/07/2020
Review Source: Capterra

Overall the software is a decent POS software, the customisation ability is a good fit for our business with the ability to fluidly adjust our products and menu to maneuver our business into strong customer sentiment positions.

Earlier versions were prone to bugs, however the later versions appear more streamlined and database resource utilisation is lighter than it used to be.

Once knowledge base is established and internal support personnel skills are enhanced the support of the software is quite easy.

Pros

The software once configured and implemented is easy to use, it's heavily customisable, allowing the ability to adapt for changes within the business and products.

The ability to update the software from the enterprise level out to all Properties\Workstations, is a convenient ability to have when managing a fleet of stores and POS terminals

It ties into its own reporting system and the MyMicros App makes store sales checking a breeze

Cons

The software and the back end design is very complex, it takes a lot of training with skilled trainers in the Oracle business to build and maintain those skill sets.

Cost can be quite expensive when starting out, when there is a sufficient retail footprint the pricing can be negotiated to competitive rates

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Mike P.
Industry: Restaurants
Company size: 501-1,000 Employees

Simphony

Used Daily for 2+ years
Reviewed on 25/06/2020
Review Source: Capterra

effort put in on setting it up - worth it - architecture is good & functional. Never really had any down time - if internet down - all printers & KDS still work on the LAN. Have a good account manager too which helps!

Pros

Moved into teh cloud from Res to Simphony - was a great move for us - less spend on hardware, updates through icences /subscription to services. We integrate a lot through simphony with accounts, loyalty, takeaway/delievry platform, Gift certificates. Has great inventory mgt capabilities with theoreticals. We manage the one database across different concepts and countries pretty easily. Integretaed with payroll, Open table, Windcave - Tablets for servers. Real time updates pretty much on phone app. Kiosks integrated. It all works!

Cons

Sometimes support a little clunky, but we get there in the end.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Anders L.
Industry: Food & Beverages
Company size: 11-50 Employees

POS platform, not just a POS

Used Daily for 2+ years
Reviewed on 1/09/2020
Review Source: Capterra

We are integrating self-service ordering with Simphony, and it is a good solution that works for a huge amount of monthly transactions. Simphony gives us great flexibility and supports our solution in a good way.

Pros

Simphony is a whole suite of software including Gift & Loyalty, Reporting & Analytics and also provide extensibility by developing additional modules that can extend functionality in Simphony. It has API:s for integration and is well documented.

Cons

It was hard to find out the correct deployment model in some cases. Setting up a large Simphony installation comes with a large amount of options and choices that is needed to get it up and running in a stable production environment. It takes some work to find the optimal deployment.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jean R.
Industry: Restaurants
Company size: 11-50 Employees

What Happened to Micros? Oracle. Make a wise choice don't choose Simphony.

Used Daily for 1-5 months
Reviewed on 5/10/2020
Review Source: SoftwareAdvice

We used Micros Res 3700 and loved it had no choice but to make a switch as Oracle is not supporting Micros Res 3700 any longer. We choose Simphony because Micros Res 3700 had the best support, including live support. Micros had service was 24/7.

It was a really bad choice.

Oracle Simphony has basiclly no support, you call support, they issue a ticket or tell you that someone will be calling you back and you never hear back from anyone. There is no support live help desk .

Since, Oracle purchased Micros, service and support has suffered greatly.

They are always trying to upsell you to purchased 3rd party items, that they eluded where included in product during the original meetings.

Micros NYC/Oracle is by far the worst software installers/developers that I have ever worked with.

Make a wise choice, don’t choose Oracle Simphony.

Pros

The ease of menu updating and cusomtization.

Cons

There is no live support, no service, no support help desk; most times it takes days, weeks, even months to hear back from anyone.

Since our installation in July, 2020, 3 months later and there are many unresolved issues, with the credit card readers, time clock, reports not balancing to each and many other among other things, that just don’t work.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Matt F.
Industry: Hospitality
Company size: 201-500 Employees

Oracle = A great global partner

Used Daily for 2+ years
Reviewed on 4/07/2020
Review Source: Capterra

I have been happy with our experience with Simphony. They provide a great product

Pros

One stop shop. POS, purchasing and reporting.

The software has great capabilities and covers all areas a hospitality business requires

Cons

Most adjustments to the program involve an additional purchase.

Immediate support not often available

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
9.3/10
Based on 11 user ratings
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Simphony Pricing

Simphony Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Oracle MICROS for full pricing details.

Contact Oracle MICROS for full pricing details.

Value for Money
3.6/5
Based on 11 user ratings
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Simphony Features

Simphony Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Customer History
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
Order Processing
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
4.4/5
Based on 11 user ratings
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Categories

Additional information for Simphony

Additional information for Simphony

Key features of Simphony

  • Accounting Integration
  • Barcode Scanning
  • Billing & Invoicing
  • Commission Management
  • Demand Planning
  • Discount Management
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Mobile Access
  • Multi-Location
  • Order Management
  • Reservations Management
  • Routing
  • Sales Tracking

Benefits

-Protect business and customer data with the world's most secure cloud-based restaurant POS system
-Integrate with a vast selection of technologies for online ordering, delivery, loyalty programs, and more
-Run your restaurant on the industry's most robust, durable restaurant POS hardware
-Take advantage of Oracle's 24x7 local support teams from anywhere in the world
-Run multiple restaurants from a completely customized restaurant POS system configured to fit your business needs

Simphony FAQs

Simphony FAQs

Below are some frequently asked questions for Simphony.

Q. What type of pricing plans does Simphony offer?

Simphony offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact Oracle MICROS for full pricing details.

Q. What are the main features of Simphony?

Simphony offers the following features:

  • Accounting Integration
  • Barcode Scanning
  • Billing & Invoicing
  • Commission Management
  • Demand Planning
  • Discount Management
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Mobile Access
  • Multi-Location
  • Order Management
  • Reservations Management
  • Routing
  • Sales Tracking

Q. Who are the typical users of Simphony?

Simphony has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Simphony support?

Simphony supports the following languages:

English

Q. What type of pricing plans does Simphony offer?

Simphony has the following pricing plans:

Subscription

Q. Does Simphony support mobile devices?

We do not have any information about what devices Simphony supports

Q. What other apps does Simphony integrate with?

Simphony integrates with the following applications:

Restaurant365, SevenRooms

Q. What level of support does Simphony offer?

Simphony offers the following support options:

Phone Support, Online Support