Doctible

4.8 (260)
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Reputation management & patient communication for healthcare

About Doctible

Doctible is a reputation and patient management platform that helps healthcare practices retain patients and reduce no-shows. Features include a performance dashboard, satisfaction tracker, review booster technology, integration with practice management systems, review auto-responses, and more.

With Doctible, staff can communicate directly with patients using the 2-way desktop texting feature, as well as utilize landline texting, group and family messages, and sequential messaging. The platform allows healthcare professionals to monitor patient visit history and recall schedule, enabling automated appointment confirmations, reminders, and recalls.

The Doctible patient satisfaction tracker, performance dashboard, and reviews booster monitors patient satisfaction statistics for use in change management and future decision making. Doctible can be fully integrated with existing practice management software and electronic health record (EHR) systems, to provide advanced patient candidate selection and lending partner matching processes for patient loan and financial assistance applications.


Images

Doctible Software - Review Management
Doctible Software - Patient Communicator
Doctible Software - Appointment Reminders
Doctible Software - Communication Inbox
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Doctible Software - Review Management
Doctible Software - Patient Communicator
Doctible Software - Appointment Reminders
Doctible Software - Communication Inbox

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Doctible

4.8 (260)
VS.

Starting Price

US$249.00
month
No pricing found

Pricing Options

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Features

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Integrations

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Ease of Use

4.8 (260)
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Value for Money

4.7 (260)
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Customer Service

4.8 (260)
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Reviews

Overall rating

4.8 /5
(260)
Value for Money
4.7/5
Features
4.8/5
Ease of Use
4.8/5
Customer Support
4.8/5

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Showing 5 reviews of 260
Pam
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Doctible meets our needs

Reviewed on 1/08/2023

Saves us so much time & money. Almost like having a part time staff member! Patients really like it...

Saves us so much time & money. Almost like having a part time staff member! Patients really like it too. Very reliable.

Pros

Easy to use & timely feedback. Integrates well with our existing software system.

Cons

none-can't really think of anything that we don't like

Lindsay
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great company to work with at a low cost

Reviewed on 11/04/2023

We've really enjoyed the ease of how the company works and integrates with our software.

We've really enjoyed the ease of how the company works and integrates with our software.

Pros

Website management and communications have been great.

Cons

There isn't really anything I don't like.

Michele
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Terrible Product

Reviewed on 19/05/2020

Pros

The product is inexpensive than better known alternative companies but for a reason. They cannot deliver. Buyer beware.

Cons

This company offers poor integration with practice management software. They are unable to read an existing schedule and will send review requests to patients with unconfirmed appointments and to patients who didn't actually present for treatment. I asked to not have any review requests sent during the time that my office was closed for routine care and only providing emergency treatment. Doctible did not honor this request, but began sending review requests immediately after my training was completed. They sent requests to patients whom we had contacted to reschedule their appointments because we were still closed during the COVID-19 Pandemic. I was told during the onboarding and training that requests would be sent once the appointment was marked as completed. This was an untruth. Doctible has no true integration and cannot read any aspect of a schedule and will send requests to any name on the schedule regardless of the status of the appointment. They even sent requests to new patients who had never been to the office. Additionally, their campaign feature is lacking in its capabilities. The user cannot attach a file or prepare a document that can be saved and attached to send as a mass email. I honestly do not understand what the worth or value is of this company.

Christina
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Customer Service

Reviewed on 1/04/2020

Pros

After we were shut down by Covid 19, Doctible was extremely efficient, kind and helpful in putting a pause on our account and granting 2 free months. They understand the relationships necessary in business and that is extremely valuable to me as many other companies exist. It truly is a team.

Cons

There isn't anything every experience has been excellent
linking to google reviews has been great

Alternatives Considered

Weave

Reasons for Choosing Doctible

they were not user friendly and their customer service was unlovely.

Switched From

Dentrix

Reasons for Switching to Doctible

had better reviews by users
Vanessa
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Doctible is awesome!

Reviewed on 17/02/2023

Pros

Doctible is very easy to use and very organized. It makes communication with patients flow easily.

Cons

Sometimes there are too many texts being sent out but I know that is a setting that fixes that. The website updates a little later than eaglesoft so if an appointment is moved or canceled last minute, it still sends a reminder to the patient.

Showing 5 reviews of 260 Read all reviews

Doctible FAQs

Below are some frequently asked questions for Doctible.

Doctible offers the following pricing plans:

  • Starting from: US$249.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Doctible has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Doctible supports the following languages:

English, Spanish

Doctible supports the following devices:

iPhone (Mobile), iPad (Mobile)

Doctible integrates with the following applications:

Vision

Doctible offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Doctible.