About Doctible
Doctible is a reputation and patient management platform that helps healthcare practices retain patients and reduce no-shows. Features include a performance dashboard, satisfaction tracker, review booster technology, integration with practice management systems, review auto-responses, and more.
With Doctible, staff can communicate directly with patients using the 2-way desktop texting feature, as well as utilize landline texting, group and family messages, and sequential messaging. The platform allows healthcare professionals to monitor patient visit history and recall schedule, enabling automated appointment confirmations, reminders, and recalls.
The Doctible patient satisfaction tracker, performance dashboard, and reviews booster monitors patient satisfaction statistics for use in change management and future decision making. Doctible can be fully integrated with existing practice management software and electronic health record (EHR) systems, to provide advanced patient candidate selection and lending partner matching processes for patient loan and financial assistance applications.
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- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Set it and forget it
Reviewed on 1/07/2020
We have been able to raise our Google and FaceBook ratings.
We have been able to raise our Google and FaceBook ratings.
Pros
Once you set up everything, you can pretty much sit back and watch your reviews come in. Auto responses are great; they keep you HIPAA compliant, and it gives you opportunity to reach out to unhappy patients.
Cons
In my last practice, I set this up as automatic. When I brought my current practice on, I was told the automatic release was no longer an option. I was able to talk them into doing the automatic feature.
Alternatives Considered
RelatientReasons for Choosing Doctible
It was cumbersome, you had to use your iPhone, not android, to select the patient you wanted to send the review request to. But half the time we couldn't log in to the app.Switched From
SolutionreachReasons for Switching to Doctible
They were very expensive.- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Doctible Services and Software
Reviewed on 21/02/2020
This experience has been overall a great experience. The rep has been great and responsive, the...
This experience has been overall a great experience. The rep has been great and responsive, the customer services has been great and quickly responsive to anything we need and the get detailed information from us to ensure we have it right the first time! This takes a huge relief off of my shoulders as I have so much I already do day to day.
Pros
I love the simplistic fashion in which our patient surveys are quick and easy for them to use and for our team to use. It has helped us with our reviews, receiving more raw feedback and the website messenger has helped with our community and patients inquiring about us and our services to give people options. This has helped with those who aren't fond of phone calls anymore.
Cons
The software had opened us up or made us possibly have issues with malware/viruses but Doctible seemed to have acted quickly and moved forward to take care of the issue.
Alternatives Considered
SolutionreachReasons for Switching to Doctible
No contracts and the simplistic ease of use. The no contract was big for us as we did not want to buy into the unknown so the services you offered as did SolutionReach but without a contract made it simple. We felt confident in our decision because if Doctible didn't live up to their word on services, then we could simply go elsewhere. Whereas, others we felt if we didn't like it, we would have been stuck. We are happy we made the choice that we did!- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Terrible Product
Reviewed on 19/05/2020
Pros
The product is inexpensive than better known alternative companies but for a reason. They cannot deliver. Buyer beware.
Cons
This company offers poor integration with practice management software. They are unable to read an existing schedule and will send review requests to patients with unconfirmed appointments and to patients who didn't actually present for treatment. I asked to not have any review requests sent during the time that my office was closed for routine care and only providing emergency treatment. Doctible did not honor this request, but began sending review requests immediately after my training was completed. They sent requests to patients whom we had contacted to reschedule their appointments because we were still closed during the COVID-19 Pandemic. I was told during the onboarding and training that requests would be sent once the appointment was marked as completed. This was an untruth. Doctible has no true integration and cannot read any aspect of a schedule and will send requests to any name on the schedule regardless of the status of the appointment. They even sent requests to new patients who had never been to the office. Additionally, their campaign feature is lacking in its capabilities. The user cannot attach a file or prepare a document that can be saved and attached to send as a mass email. I honestly do not understand what the worth or value is of this company.
- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
SFN Review
Reviewed on 14/08/2023
It's been positive overall other than rather substantial rate increase.
It's been positive overall other than rather substantial rate increase.
Pros
I appreciate having our reviews appear directly to our website.
Cons
We are a very small 2 employee practice with very limited budget. I wish Doctible would consider that in degerming our monthly rate which has gone up. Anymore increase, and although we love the product, we may not be able to afford it.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We love Doctible!
Reviewed on 14/04/2020
Not every patient we see will leave a review, but Doctible has made it easy and convenient for our...
Not every patient we see will leave a review, but Doctible has made it easy and convenient for our patients to do so.
Pros
The price is much cheaper for the service than with other providers. The dashboard is easy to use and sending a review to a patient is quick and easy. We like how all the reviews can be accessed directly from the dashboard and that we can customize what type of review request to send.
Cons
I wish it integrated with our practice management software (TDO), but it's specifically for endodontic offices and not many companies integrate with them yet. However, since the dashboard is so easy to use, it's not a huge deal for us.
Reasons for Choosing Doctible
CostReasons for Switching to Doctible
The cost for the overall value was the best. It was the most user friendly platform for our office. Since none of the other providers integrated with our practice management system either, we needed something that was convenient and efficient for our employees to use that didn't take too much of our time during the day. Even though Doctible doesn't integrate for us, it still only takes us less than 15 seconds to send a review request to a patient.Doctible FAQs
Below are some frequently asked questions for Doctible.Q. What type of pricing plans does Doctible offer?
Doctible offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
Contact Doctible for pricing information.
Q. Who are the typical users of Doctible?
Doctible has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Doctible support?
Doctible supports the following languages:
English, Spanish
Q. Does Doctible support mobile devices?
Doctible supports the following devices:
iPhone (Mobile), iPad (Mobile)
Q. What other apps does Doctible integrate with?
Doctible integrates with the following applications:
Vision
Q. What level of support does Doctible offer?
Doctible offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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