About SpotOn Restaurant

SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality industry streamline online payments, tableside orders, and fraud protection. The labor management module lets users handle employee hours, gratuities, shifts, and more.

Key features of SpotOn Restaurant include gift card management, loyalty program creation, order management, split checks, mobile access, and tips management. Teams can use handheld devices with table layouts to display online ordering menus, monitor stations across multiple locations, and receive menu updates in real-time, allowing managers to administer vacancies, approvals, and discounts.

SpotOn Restaurant offers customizable menus, house accounts, split orders, and automated coursing, enabling businesses to streamline front-end operations. The solution helps users generate customizable reports based on metrics such as payment type or sales, and receive hourly or daily updates to gain insight into station sales, employee performance, product mix, sales, and labor by hour.

SpotOn Restaurant’s search functionality lets teams locate receipts which can be emailed to customers in order to facilitate communication. The platform also offers fraud protection for loyalty and gift cards, ensuring compliance with regulatory standards.

Pricing starting from:

US$65.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to SpotOn Restaurant

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$65.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to SpotOn Restaurant

Images

SpotOn Restaurant Software - SpotOn Restaurant
SpotOn Restaurant Software - SpotOn Touchscreen Point of Sale Station
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SpotOn Restaurant video
SpotOn Restaurant Software - SpotOn Restaurant SpotOn Restaurant Software - SpotOn Touchscreen Point of Sale Station

Features

Total features of SpotOn Restaurant: 69

  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Built-in Accounting
  • Cash Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customisable Branding
  • Customisable Reports
  • Data Import/Export
  • Data Security
  • Debit/Credit Card Processing
  • Delivery Management
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • For Restaurants
  • Gift Card Management
  • In-Person Payments
  • Kitchen / Menu Management
  • Labor Cost Reporting
  • Loyalty Program
  • Menu Builder
  • Mobile Access
  • Mobile Payments
  • Multi-Location
  • Multiple Payment Options
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Management
  • Order Tracking
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Price / Margin Management
  • Promotions Management
  • QR Codes
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Retail POS
  • SMS Messaging
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Separate Checks
  • Split Checks
  • Status Tracking
  • Summary Reports
  • Table Management
  • Third Party Integrations
  • Tips Management
  • Transaction History
  • Transaction Monitoring
  • Wait List Management
  • Website Personalisation

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Toast POS

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Square Point of Sale

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Clover

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Aloha EPOS

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Aloha is a cloud-based EPOS solution designed to helps bars and restaurants manage their business lifecycles, from...

Reviews

Overall rating

4.7 /5
(117)
Value for Money
4.7/5
Features
4.7/5
Ease of Use
4.7/5
Customer Support
4.8/5

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Showing 5 reviews of 117
Rick J. Rick J.
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A True Game Changer

Reviewed on 30/01/2020

Restaurant owners share many of the same struggles in managing and growing their businesses. ...

Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor.
SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.

Pros

The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.

Cons

As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.

Sunny C. Sunny C.
Overall rating
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

It really is "Spot ON"

Reviewed on 20/11/2020

Unfortunately, Point of sale systems are not easy. There will always be something you do get or...

Unfortunately, Point of sale systems are not easy. There will always be something you do get or don't like about them. Because we have a large menu with lots of customizations we had to do most of the work ourselves to set it up. But honestly it does make it so my team understands how to utilize the system which can be helpful. To be fair is is 2020 and everyone is overwhelmed so all in all I am a happy customer. The Reporting side of it is truly awesome! We have yet to use the customer loyalty part of the system but are looking to get that rolling soon.

Pros

The reporting back end of this software is amazing. We have a lot of items and modifiers so having the Spot on team be willing to work with us to nail every thing down was important.

Cons

There were quite a few glitches in the beginning and because of COVID things got lost in the mix especially with install and hardware fixes. The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App. does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.

Alternatives Considered

Toast POS, Upserve and Square Point of Sale

Reasons for Choosing SpotOn Restaurant

Northstar was a nightmare.

Reasons for Switching to SpotOn Restaurant

The reporting end. The flexibility and the fact that you do all the programing in house. They are not just a company selling a product that they cant fix.
Jason N. Jason N.
Overall rating
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

SpotOn in Vegas

Reviewed on 11/11/2020

My reps have been great. My guy who programmed my equipment was great. Install was a piece of...

My reps have been great. My guy who programmed my equipment was great. Install was a piece of cake. Disappointed with loyalty program, quality of website (not easy to work with). CC processing percentage just a hair over 2%.

Pros

Ease of use. Able to make adjustments and changes quickly and easily. If ever any difficulty, customer support usually helps me through it quickly.

Cons

Issues in the programming. Had an issue with my tablets where the guests tips were disappearing after swiping on unit and guest signing electronically. 9 months later the issue is still not solved.

Alternatives Considered

Heartland Payment Processing and Toast POS

Reasons for Switching to SpotOn Restaurant

Pricing, being able to break up cost of hardware over 12 months, my rep, partnership to "Its a Checkmate" to integrate 3rd party apps directly into system.
Robin S. Robin S.
Overall rating
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Bar Review

Reviewed on 27/08/2021

Overall very user friendly.

Overall very user friendly.

Pros

Spot On is very easy to use. Great for training new employees to this industry.

Cons

hotline support is weak. return calls are very slow.

Alternatives Considered

Toast POS

Reasons for Choosing SpotOn Restaurant

we purchased Imagine in 2016 because the cost of Aloha Support

Switched From

Aloha EPOS

Reasons for Switching to SpotOn Restaurant

user friendly and price
Daniel R. Daniel R.
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Loma Brewing Company

Reviewed on 30/08/2021

SpotOn has been terrific right from the beginning. I've used multiple POS and this is the best thus...

SpotOn has been terrific right from the beginning. I've used multiple POS and this is the best thus far

Pros

Love the ease of use, reporting, and customer service

Cons

QR code program needs review. As we move into counter service from full service structure, it needs to be easier for the guest

Showing 5 reviews of 117 Read all reviews

SpotOn Restaurant FAQs

Below are some frequently asked questions for SpotOn Restaurant.

SpotOn Restaurant offers the following pricing plans:

  • Starting from: US$65.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Pricing starts at $65/month per station, plus a one-time setup fee. Contact SpotOn for more information.

SpotOn Restaurant has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

SpotOn Restaurant supports the following languages:

English

SpotOn Restaurant supports the following devices:

Android (Mobile)

SpotOn Restaurant integrates with the following applications:

ADP, Gusto, Gusto, HotSchedules, Paycom, Paycor, Paylocity, QSROnline, QuickBooks Online Advanced, Restaurant365

SpotOn Restaurant offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

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