About SpotOn Restaurant
SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality industry streamline online payments, tableside orders, and fraud protection. The labor management module lets users handle employee hours, gratuities, shifts, and more.
Key features of SpotOn Restaurant include gift card management, loyalty program creation, order management, split checks, mobile access, and tips management. Teams can use handheld devices with table layouts to display online ordering menus, monitor stations across multiple locations, and receive menu updates in real-time, allowing managers to administer vacancies, approvals, and discounts.
SpotOn Restaurant offers customizable menus, house accounts, split orders, and automated coursing, enabling businesses to streamline front-end operations. The solution helps users generate customizable reports based on metrics such as payment type or sales, and receive hourly or daily updates to gain insight into station sales, employee performance, product mix, sales, and labor by hour.
SpotOn Restaurant’s search functionality lets teams locate receipts which can be emailed to customers in order to facilitate communication. The platform also offers fraud protection for loyalty and gift cards, ensuring compliance with regulatory standards.
Pricing starting from:
US$65.00/month
- Free Trial
- Subscription
Compare with Popular Alternatives
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$65.00/month
- Free Trial
- Subscription
Compare with Popular Alternatives
Images
Features
Total features of SpotOn Restaurant: 54
- Accounting Integration
- Ad hoc Analysis
- Ad hoc Reporting
- Alerts/Notifications
- Barcode / Ticket Scanning
- Billing & Invoicing
- Built-in Accounting
- Cash Management
- Customisable Reports
- Debit/Credit Card Processing
- Delivery Management
- Discount Management
- Electronic Signature
- Email Alerts
- Email Distribution
- Email Invitations & Reminders
- Email Management
- Employee Management
- Gift Card Management
- In-Person Payments
- Inventory Control
- Inventory Management
- Kitchen / Menu Management
- Labor Cost Reporting
- Labor Management
- Loyalty Program
- Mobile Access
- Mobile Payments
- Mobile Workforce Control
- Multi-Location
- Online Ordering
- Order Management
- Payment Processing
- Performance Metrics
- Point of Sale (POS)
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Reporting/Analytics
- Reservations Management
- Restaurant POS
- Retail POS
- Sales Reports
- Sales Trend Analysis
- Separate Checks
- Split Checks
- Status Tracking
- Summary Reports
- Table Management
- Tips Management
- Wait List Management
Alternatives
GoFrugal
Marketing 360
NCR Aloha
Ordyx
Reviews
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- Industry: Business Supplies & Equipment
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A True Game Changer
Reviewed on 30/01/2020
Restaurant owners share many of the same struggles in managing and growing their businesses. ...
Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor.
SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.
Pros
The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.
Cons
As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.
- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
It really is "Spot ON"
Reviewed on 20/11/2020
Unfortunately, Point of sale systems are not easy. There will always be something you do get or...
Unfortunately, Point of sale systems are not easy. There will always be something you do get or don't like about them. Because we have a large menu with lots of customizations we had to do most of the work ourselves to set it up. But honestly it does make it so my team understands how to utilize the system which can be helpful. To be fair is is 2020 and everyone is overwhelmed so all in all I am a happy customer. The Reporting side of it is truly awesome! We have yet to use the customer loyalty part of the system but are looking to get that rolling soon.
Pros
The reporting back end of this software is amazing. We have a lot of items and modifiers so having the Spot on team be willing to work with us to nail every thing down was important.
Cons
There were quite a few glitches in the beginning and because of COVID things got lost in the mix especially with install and hardware fixes. The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App. does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.
- Industry: Food & Beverages
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
For Bella Pizza, SpotOn POS is Spot On!
Reviewed on 10/03/2021
From the initial consultation, to ordering, to implementation and integration the entire Process of...
From the initial consultation, to ordering, to implementation and integration the entire Process of on-boarding the SpotOn POS System has been seamless and has exceeded our expectations. In particular, I can’t say enough about the Integration Team, the Tech Support, and the Sales Support. They’ve been there 24/7 to make sure our on-boarding and integration has been smooth.
Pros
The SpotOn Software is intuitive, flexible, and easily updated in real-time. Love the marketing features and integration of 3rd Party Delivery Apps.
Cons
Honestly, we haven’t really had any problems so far.
- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
SpotOn in Vegas
Reviewed on 11/11/2020
My reps have been great. My guy who programmed my equipment was great. Install was a piece of...
My reps have been great. My guy who programmed my equipment was great. Install was a piece of cake. Disappointed with loyalty program, quality of website (not easy to work with). CC processing percentage just a hair over 2%.
Pros
Ease of use. Able to make adjustments and changes quickly and easily. If ever any difficulty, customer support usually helps me through it quickly.
Cons
Issues in the programming. Had an issue with my tablets where the guests tips were disappearing after swiping on unit and guest signing electronically. 9 months later the issue is still not solved.
- Industry: Restaurants
- Company size: 1,001-5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Premium Features and Unrivaled Transparency
Reviewed on 10/02/2021
SpotOn continues to be an invaluable technology partner that listens well and proactively presents...
SpotOn continues to be an invaluable technology partner that listens well and proactively presents innovative solutions to drive our business forward.
Pros
True, cloud POS with the flexibility to run on a myriad of different hardware devices.
It just works. Low-maintenance and reliable even at high-volume restaurants.
An innovative and evolving platform that adapts quickly to the changing needs of the restaurant industry.
Transparent pricing with no long-term contracts.
The sales and implementation teams were there every step of the way.
User-friendly. Training our service teams was simple and exciting.
Robust suite of features: DoorDash Drive, Waitlist/Reservation Management, Online Ordering, Marketing/Loyalty.
Cons
Would like a more robust first-party delivery module and/or more delivery integrations and more best-in-breed integrations in general.
SpotOn Restaurant FAQs
Below are some frequently asked questions for SpotOn Restaurant.Q. What type of pricing plans does SpotOn Restaurant offer?
SpotOn Restaurant offers the following pricing plans:
- Starting from: US$65.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Pricing starts at $65/month, plus a one-time setup fee. Contact SpotOn for more information.
Q. What are the main features of SpotOn Restaurant?
We do not have any information about SpotOn Restaurant features
Q. Who are the typical users of SpotOn Restaurant?
SpotOn Restaurant has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does SpotOn Restaurant support?
SpotOn Restaurant supports the following languages:
English
Q. Does SpotOn Restaurant support mobile devices?
SpotOn Restaurant supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SpotOn Restaurant integrate with?
SpotOn Restaurant integrates with the following applications:
Gusto, QuickBooks Online Advanced
Q. What level of support does SpotOn Restaurant offer?
SpotOn Restaurant offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
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