About SpotOn Restaurant
SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality industry streamline online payments, tableside orders, and fraud protection. The labor management module lets users handle employee hours, gratuities, shifts, and more.
Key features of SpotOn Restaurant include gift card management, loyalty program creation, order management, split checks, mobile access, and tips management. Teams can use handheld devices with table layouts to display online ordering menus, monitor stations across multiple locations, and receive menu updates in real-time, allowing managers to administer vacancies, approvals, and discounts.
SpotOn Restaurant offers customizable menus, house accounts, split orders, and automated coursing, enabling businesses to streamline front-end operations. The solution helps users generate customizable reports based on metrics such as payment type or sales, and receive hourly or daily updates to gain insight into station sales, employee performance, product mix, sales, and labor by hour.
SpotOn Restaurant’s search functionality lets teams locate receipts which can be emailed to customers in order to facilitate communication. The platform also offers fraud protection for loyalty and gift cards, ensuring compliance with regulatory standards.
Pricing starting from:
US$65.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to SpotOn Restaurant
Devices
Business size
Markets
United States
Supported Languages
English
Pricing starting from:
US$65.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to SpotOn Restaurant
Images
Features
Total features of SpotOn Restaurant: 69
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Alerts/Notifications
- Barcode / Ticket Scanning
- Billing & Invoicing
- Built-in Accounting
- Cash Management
- Credit Card Management
- Credit Card Processing
- Customer Database
- Customisable Branding
- Customisable Reports
- Data Import/Export
- Data Security
- Debit/Credit Card Processing
- Delivery Management
- Discount Management
- Electronic Payments
- Electronic Signature
- Employee Management
- For Restaurants
- Gift Card Management
- In-Person Payments
- Kitchen / Menu Management
- Labor Cost Reporting
- Loyalty Program
- Menu Builder
- Mobile Access
- Mobile Payments
- Multi-Location
- Multiple Payment Options
- Online Ordering
- Online Payments
- Order Entry
- Order Management
- Order Tracking
- Payment Processing
- Performance Metrics
- Point of Sale (POS)
- Price / Margin Management
- Promotions Management
- QR Codes
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Receipt Management
- Reporting & Statistics
- Reporting/Analytics
- Reservations Management
- Restaurant POS
- Retail POS
- SMS Messaging
- Sales Reports
- Sales Tax Management
- Sales Trend Analysis
- Separate Checks
- Split Checks
- Status Tracking
- Summary Reports
- Table Management
- Third Party Integrations
- Tips Management
- Transaction History
- Transaction Monitoring
- Wait List Management
- Website Personalisation
Alternatives
Toast POS
Square Point of Sale
Clover
Aloha EPOS
Reviews
Already have SpotOn Restaurant?
Software buyers need your help! Product reviews help the rest of us make great decisions.
Write a Review!
- Industry: Business Supplies & Equipment
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A True Game Changer
Reviewed on 30/01/2020
Restaurant owners share many of the same struggles in managing and growing their businesses. ...
Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor.
SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.
Pros
The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.
Cons
As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.
- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
It really is "Spot ON"
Reviewed on 20/11/2020
Unfortunately, Point of sale systems are not easy. There will always be something you do get or...
Unfortunately, Point of sale systems are not easy. There will always be something you do get or don't like about them. Because we have a large menu with lots of customizations we had to do most of the work ourselves to set it up. But honestly it does make it so my team understands how to utilize the system which can be helpful. To be fair is is 2020 and everyone is overwhelmed so all in all I am a happy customer. The Reporting side of it is truly awesome! We have yet to use the customer loyalty part of the system but are looking to get that rolling soon.
Pros
The reporting back end of this software is amazing. We have a lot of items and modifiers so having the Spot on team be willing to work with us to nail every thing down was important.
Cons
There were quite a few glitches in the beginning and because of COVID things got lost in the mix especially with install and hardware fixes. The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App. does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.
Reasons for Choosing SpotOn Restaurant
Northstar was a nightmare.Reasons for Switching to SpotOn Restaurant
The reporting end. The flexibility and the fact that you do all the programing in house. They are not just a company selling a product that they cant fix.- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
SpotOn in Vegas
Reviewed on 11/11/2020
My reps have been great. My guy who programmed my equipment was great. Install was a piece of...
My reps have been great. My guy who programmed my equipment was great. Install was a piece of cake. Disappointed with loyalty program, quality of website (not easy to work with). CC processing percentage just a hair over 2%.
Pros
Ease of use. Able to make adjustments and changes quickly and easily. If ever any difficulty, customer support usually helps me through it quickly.
Cons
Issues in the programming. Had an issue with my tablets where the guests tips were disappearing after swiping on unit and guest signing electronically. 9 months later the issue is still not solved.
Reasons for Switching to SpotOn Restaurant
Pricing, being able to break up cost of hardware over 12 months, my rep, partnership to "Its a Checkmate" to integrate 3rd party apps directly into system.- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Bar Review
Reviewed on 27/08/2021
Overall very user friendly.
Overall very user friendly.
Pros
Spot On is very easy to use. Great for training new employees to this industry.
Cons
hotline support is weak. return calls are very slow.
Alternatives Considered
Toast POSReasons for Choosing SpotOn Restaurant
we purchased Imagine in 2016 because the cost of Aloha SupportSwitched From
Aloha EPOSReasons for Switching to SpotOn Restaurant
user friendly and price- Industry: Hospitality
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Loma Brewing Company
Reviewed on 30/08/2021
SpotOn has been terrific right from the beginning. I've used multiple POS and this is the best thus...
SpotOn has been terrific right from the beginning. I've used multiple POS and this is the best thus far
Pros
Love the ease of use, reporting, and customer service
Cons
QR code program needs review. As we move into counter service from full service structure, it needs to be easier for the guest
SpotOn Restaurant FAQs
Below are some frequently asked questions for SpotOn Restaurant.Q. What type of pricing plans does SpotOn Restaurant offer?
SpotOn Restaurant offers the following pricing plans:
- Starting from: US$65.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Pricing starts at $65/month per station, plus a one-time setup fee. Contact SpotOn for more information.
Q. Who are the typical users of SpotOn Restaurant?
SpotOn Restaurant has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does SpotOn Restaurant support?
SpotOn Restaurant supports the following languages:
English
Q. Does SpotOn Restaurant support mobile devices?
SpotOn Restaurant supports the following devices:
Android (Mobile)
Q. What other apps does SpotOn Restaurant integrate with?
SpotOn Restaurant integrates with the following applications:
ADP, Gusto, Gusto, HotSchedules, Paycom, Paycor, Paylocity, QSROnline, QuickBooks Online Advanced, Restaurant365
Q. What level of support does SpotOn Restaurant offer?
SpotOn Restaurant offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
Related categories
See all software categories found for SpotOn Restaurant.
