
About SpotOn
SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality industry streamline online payments, tableside orders, and fraud protection. The labor management module lets users handle employee hours, gratuities, shifts, and more.
Key features of SpotOn Restaurant include gift card management, loyalty program creation, order management, split checks, mobile access, and tips management. Teams can use handheld devices with table layouts to display online ordering menus, monitor stations across multiple locations, and receive menu updates in real-time, allowing managers to administer vacancies, approvals, and discounts.
SpotOn Restaurant offers customizable menus, house accounts, split orders, and automated coursing, enabling businesses to streamline front-end operations. The solution helps users generate customizable reports based on metrics such as payment type or sales, and receive hourly or daily updates to gain insight into station sales, employee performance, product mix, sales, and labor by hour.
SpotOn Restaurant’s search functionality lets teams locate receipts which can be emailed to customers in order to facilitate communication. The platform also offers fraud protection for loyalty and gift cards, ensuring compliance with regulatory standards.
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- Industry: Business Supplies & Equipment
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A True Game Changer
Reviewed on 30/01/2020
Restaurant owners share many of the same struggles in managing and growing their businesses. ...
Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor.
SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.
Pros
The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.
Cons
As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
It really is "Spot ON"
Reviewed on 20/11/2020
Unfortunately, Point of sale systems are not easy. There will always be something you do get or...
Unfortunately, Point of sale systems are not easy. There will always be something you do get or don't like about them. Because we have a large menu with lots of customizations we had to do most of the work ourselves to set it up. But honestly it does make it so my team understands how to utilize the system which can be helpful. To be fair is is 2020 and everyone is overwhelmed so all in all I am a happy customer. The Reporting side of it is truly awesome! We have yet to use the customer loyalty part of the system but are looking to get that rolling soon.
Pros
The reporting back end of this software is amazing. We have a lot of items and modifiers so having the Spot on team be willing to work with us to nail every thing down was important.
Cons
There were quite a few glitches in the beginning and because of COVID things got lost in the mix especially with install and hardware fixes. The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App. does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.
Reasons for Choosing SpotOn
Northstar was a nightmare.Reasons for Switching to SpotOn
The reporting end. The flexibility and the fact that you do all the programing in house. They are not just a company selling a product that they cant fix.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Wish I would've looked at reviews
Reviewed on 14/07/2023
I have had nothing but issues from the very moment I agreed to sign up. I was sold hard on the...
I have had nothing but issues from the very moment I agreed to sign up. I was sold hard on the program as it was hard for me to make the change, and once I signed up- it was nothing but issues. At one point I just went back to my original Point of Sale and continued just making my monthly payments on the SpotOn program still trying to get my funds refunded back to me. One of the managers actually had the audacity to negotiate my refund amount with me. Then told me my previous rep had called them and told them she didn't make a mistake and that I had signed up for splitting the transaction fee with my customer? WHAT.
Pros
I thought the ease of taking a credit card as payment would be beneficial to my business. A lot of Point of Sale systems charge a transaction fee for each transaction, so to me, it should help me make things flow smoother day to day.
Cons
What I like the very least about SpotOn is the amount of missing funds that I found when I looked into my account. I had to then go spend quite a bit of time double checking everything to make sure I was getting paid. That alone was the biggest deterrent. The application, and what I found out later was their only contract, which was unfortunate because our service representative signed us up for both fee options not one or the other. Our business had the option to pass along the fee to the customer or to split the fee with the customer. For some reason, we were signed up for both. We had some pages that were showing one way and others for another option. I trusted my rep to submit the application in completion and for some reason that did not happen. The odd thing was that a couple months into our contract, the fee was option was switched. They claimed it was changed because it was incorrect. No one informed us of this. The new fee was different from what I had intially signed up for. One rep on the phone looked up our contract online and also made the statement that it looked like we had signed up for both options. But how could that have made any sense? Were we getting charged for even more? I reached out to my rep about the fees coming out on our end as well as the customers and was told she would look into it. Never heard back. Months later when my funds got frozen, I reached out to her only to find out she was let go. No one told me, I just was left without help.
Response from SpotOn
Hi Reagan, we're sorry to hear about the frustration you've experienced. It looks like we've been actively working with you on a resolution for the past week, and we look forward to getting things resolved for you as soon as possible!
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SpotOn Makes Day to Day Opterations a Breeze
Reviewed on 8/08/2023
Overall experience is great- customer service and troubleshooting is fantastic.
Overall experience is great- customer service and troubleshooting is fantastic.
Pros
SpotOn Reporting is incredibly impactful and allows for a easy snapshot of all things on the reporting end! The POS interface in incredibly intuitive and therefore makes training employees easy and efficient.
Cons
I wish we could push third party delivery orders directly through SpotOn ... a feature that we hope is coming!
Response from SpotOn
That's music to our ears, Caitlin. Thank you for your feedback. We're happy to hear about your experience with our POS and Reporting solution. We look forward to continuing to help you grow your business.
- Industry: Restaurants
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
SpotOn Review for Multiple Brands & Locations
Reviewed on 22/02/2023
Overall we are pleased with SpotOn POS in all of our restaurants. Being so new to the game, it...
Overall we are pleased with SpotOn POS in all of our restaurants. Being so new to the game, it feels at times that their support teams are learning as they go. There are things we have had to figure out on our own with loyalty, gift card processing, email marketing, etc. Sense of urgency when it comes to support is an area of opportunity for SpotOn on, but [sensitive content hidden] and the other members of the Restaurant Success Team have been able to jump in and assist as needed.
Pros
The Above Store dashboard is extremely helpful and easy to use. Reporting is detailed and in real time. Menu Item programming and screen layout is very user friendly and easier than other POS systems. SpotOn Reserve is a great addition at all of our locations and helps speed up seating, wait list estimates, organize reservations and makes our Host teams more efficient. [sensitive content hidden] (SpotOn Restaurant Success Manager) has been an absolute pleasure to work with. She is hands down the most knowledgeable and helpful person on their team!
Cons
Our initial launch was a little rocky, and rolling out gift cards with Valutec and the loyalty program through SpotOn had quite a few speed bumps.
Response from SpotOn
We appreciate your feedback, Juliane. We will be sure to pass this along to the Restaurant Success Team! Small businesses are at the core of local communities, and we're proud to help support you and your business.
SpotOn FAQs
Below are some frequently asked questions for SpotOn.Q. What type of pricing plans does SpotOn offer?
SpotOn offers the following pricing plans:
- Starting from: US$25.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Pricing starts at $65/month per station, plus a one-time setup fee. Contact SpotOn for more information.
Q. Who are the typical users of SpotOn?
SpotOn has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does SpotOn support?
SpotOn supports the following languages:
English
Q. Does SpotOn support mobile devices?
SpotOn supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SpotOn integrate with?
SpotOn integrates with the following applications:
7shifts, ADP, Apple Pay, BevSpot Food and Beverage Management, Compeat, Craftable, DAVO, DolceClock, DoorDash, Gusto, Gusto, HotSchedules, INControl, MarginEdge, Marqii, PayPal, Paycom, Paycor, Paylocity, QSROnline, QuickBooks, QuickBooks Online Advanced, RASI, Restaurant Systems Pro, Restaurant365, Sculpture Hospitality, SevenRooms, Shippo, Shogo, Tenzo, Venmo
Q. What level of support does SpotOn offer?
SpotOn offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for SpotOn.
- Restaurant POS Software
- Bar POS Software
- Payment Processing Software
- POS Systems
- Restaurant Management Software
- Food Delivery Software
- Online Ordering Systems
- Online Booking Systems
- Customer Loyalty Software
- Retail POS Systems
- Email Marketing Software
- Campaign Management Software
- Feedback and Reviews Management Software