--- description: Learn how Teneo can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Teneo Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/1647/conversational-ai-platform/software) > [Teneo](/software/128487/teneo) # Teneo Canonical: https://www.getapp.co.nz/software/128487/teneo > Teneo.AI seamlessly orchestrates your contact center tech stack, bringing together control for generative AI, data across systems for the best optimization and smoother customer journeys. Leverage an extensive and growing library of prebuilt backend and channel connectors. > > Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Teneo • Contact Center AI Orchestration to Elevate customer experiences with AI. Teneo seamlessly enhances efficiency and customer satisfaction, setting new benchmarks in AI-driven interactions. • CCaaS AI Orchestration: Teneo empowers you to choreograph every aspect of AI in your contact center, from initial customer contact to final resolution, with an orchestration layer that's second to none. • Scale Effortlessly with Advanced AI Solutions: Our Scalable AI adapts to your growth and is built to scale. Experience unmatched scalability in machine learning, ensuring consistent quality in customer interactions, regardless of volume and complexity without missing a beat. • Open \& Flexible Platform for Contact Center: Embrace flexibility with our open \& flexible AI-Platform. Tailor your contact center with adaptive AI solutions, integrating seamlessly for innovative customer service experiences. With Teneo, you're not just choosing an AI platform; you're embracing an ecosystem that supports any AI model, ensuring flexibility and future-proofing your investment. • Teneo Studio: your creative hub for building conversational AI experiences that captivate and engage. With no-code, low-code, and pro-code capabilities, it's the perfect canvas for visionaries and pragmatists alike. Our Customer Service Automation platform offers versatile tools for all skill levels, enabling engaging and effective customer interactions. • Reliable Security Meets Scalable SaaS: Experience peace of mind with our enterprise grade security and scalable SaaS-platform. Our infrastructure is designed to effortlessly handle the most demanding loads, ensuring zero downtime. Combining top-tier security such as GDPR, Confidential Compute and ISO 27001 with scalable performance, our platform ensures your data and operations are always protected. • Efficient AI Integration Across Services: Connect your conversational solutions to an array of services and platforms with Teneo's Integration Manager, making your workflows as efficient as they are powerful. The Teneo platform seamlessly integrates and improves accuracy. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 2 Reviews | | Ease of Use | 3.5/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Artificial Solutions - **Location**: Barcelona, Spain - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$0.01 - **Pricing model**: (Free Trial) - **Pricing Details**: Contact Artificial Solutions for pricing details. - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Czech, Danish, Dutch, English, European Portuguese, Finnish, French, Galician, German, Hungarian, Irish, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish, Swedish, Turkish, Ukrainian - **Available Countries**: Austria, Belgium, Canada, Denmark, Finland, Germany, Hungary, Ireland, Italy, Luxembourg, Mexico, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and 4 more ## Features - AI/Machine Learning - API - Activity Dashboard - Alerts/Escalation - Chat Transcript - Chat/Messaging - Chatbot - Code-free Development - Configurable Workflow - Contextual Guidance - Customer Database - Customer Experience Management - Customer Service Analytics - Customisable Branding - Drag & Drop - Engagement Tracking - Feedback Management - For Developers - Generative AI - Intent Recognition ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Conversational AI Platforms](https://www.getapp.co.nz/directory/1647/conversational-ai-platform/software) ## Alternatives 1. 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No other vendor could elaborate on how a global company like ours could utilize resources from Europe to deliver a conversational system running in North America. One of the reasons Circle K chose to work with Teneo was because of its master/local approach to languages that allows for a conversational AI application to be built in one language and easily ported to another. Teneo typical allows for 80% of the original build to be used. This helps to significantly increase ROI because less resources are required, and rapid expansion of the conversational application is possible. > > **Cons**: Our conversational AI strategy is managed by a cross functional team, which means that majority of development work is expected to be done by business users rather than tech experts. Teneo development platform isn't particularly user friendly - there's a significant learning curve to become an experienced user. > > We wanted to develop an intelligent, conversational digital assistant that was capable of answering a diverse number of questions in multiple languages. With help of Teneo we have efficiently delivered projects that bring value to the business. With help of experienced professionals from Artificial Solutions, our project team developed an integrated voicebot for Circle K’s fuel distribution call centre in a month - the department is now supported by a technology that reduces up to 50% of incoming requests in the call centre. In customer service department, we are working on a text based virtual assistant that answers to frequently asked questions about Circle K products, services, campaigns, loyalty programs in three Scandinavian languages. ----- ### "Leading Conversational AI Platform" — 4.0/5 > **Michael** | *19 August 2019* | Gambling & Casinos | Recommendation rating: 8.0/10 > > **Pros**: Over the last three years, Teneo has allowed us to reinforce our position as a disrupter in our sector and continue to push the boundaries in customer experience. Artificial Solutions’ robust, flexible platform has enabled us to easily build and go live with multiple conversational applications across a variety of channels, delivering our services to where our customers are already spending time. The platform facilitates conversationally complex interactions with customers; bringing contextual memory, understanding industry-specific \& nuanced terminology, and delivering a personalised, engaging and frictionless experience. > > **Cons**: Supports 35 different languages, however if looking to work in smaller markets, does require the development of these additional language resources. ## Links - [View on GetApp](https://www.getapp.co.nz/software/128487/teneo) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data